Zendesk

FEBRUARY 12, 2024

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

e-Learning 52

e-Learning Software Software Brainstorming 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Hubspot Sales

NOVEMBER 22, 2023

It's a CRM (or Customer Relationship Management Platform). As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. It's not that new or hard to access. What's this magic tool?

CRM 97

CRM Decision-making Sales B2C 97

Mike Kunkle

NOVEMBER 23, 2023

[Click the image to see a larger version] A successful sales enablement program can help sales reps improve their sales skills, close more deals, and achieve their goals, and can engage, enable, and empower front-line sales managers to support them. A full-scale methodology implementation is a change management project. NEED SUPPORT?

Sales 290

Sales Finance Decision-making Profitability 290

Insightly

JULY 23, 2023

Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. This can also be called customer support.

Customer Success 52

Customer Success Customer Experience B2B Onboarding 52

Hubspot Sales

JANUARY 23, 2024

Sleazy sales reps will try to upsell everyone and anyone, regardless of whether or not the customer actually needs the additional service. But from my experience, when you focus primarily on your customer's experience and goals, upselling benefits both you and your customer tremendously. Turns out, I'm not alone.

Media 89

Media Decision-making Customer Experience Marketing 89

Zendesk

JANUARY 18, 2024

As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX). Being transparent about the data that drives AI models and their decisions will be a defining element in building and maintaining trust with customers.

Artificial Intelligence 52

Artificial Intelligence Decision-making Stakeholders Government 52

Hubspot Sales

AUGUST 30, 2023

Contrarily, only 20% of underperformers use AI to automate internal processes and improve customer experience. So, what can salespeople expect and be prepared for in 2024? AI recognizes facial impressions and drives emotion-based decisions The market size for facial recognition software was valued at USD 4.35

Decision-making 90

Decision-making Sales Profitability Artificial Intelligence 90

Insightly

JANUARY 30, 2024

The latest trend shaping the customer relationship management (CRM) horizon is the growing importance of the ability to integrate. The traditional view of CRM as a standalone tool for managing customer interactions rapidly gives way to a more integrated approach.

CRM 52

CRM e-Learning Facilitation Decision-making 52

Planview

JANUARY 22, 2024

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #4: Greater Coopetition Collaboration with competitors, known as coopetition, will become more prevalent in 2024.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Mike Kunkle

NOVEMBER 23, 2023

[Click the image to see a larger version] A successful sales enablement program can help sales reps improve their sales skills, close more deals, and achieve their goals, and can engage, enable, and empower front-line sales managers to support them. A full-scale methodology implementation is a change management project. NEED SUPPORT?

Sales 130

Sales Finance Decision-making Profitability 130

Zendesk

JANUARY 18, 2024

So when it comes to managing customer data , prioritizing customer data privacy is mandatory. Plus, proper data management can turn that cardboard box into a steel bank vault, helping ward off anyone looking to exploit your data. More in this guide: Why is customer data privacy important?

Cybersecurity 52

Cybersecurity Prioritization Software Software 52

Planview

MARCH 29, 2024

Changes to processes and priorities within an engineering team may unexpectedly aggravate bottlenecks or dependencies elsewhere in the software delivery lifecycle. Though engineering metrics are helpful, they do not fully reflect the interconnectedness of software delivery value streams.

Software 64

Software Software Decision-making Prioritization 64

Insightly

JANUARY 10, 2024

To help you answer this question, Ascend2 and Insightly fielded The Future of Martech 2024 survey in September, 2023. This report, titled The Future of Martech 2024 , represents the opinions of the 310 marketing professionals responding to the survey who represent companies with fewer than 500 employees. A few are even over 40%!

Finance 52

Finance CRM Acquisition Decision-making 52

Agile CRM

DECEMBER 12, 2022

The evolution of helpdesk software can be traced back to the early days of computing when customer service and technical support teams relied on basic tools like email and phone to communicate with customers and resolve their issues. Advantages of Helpdesk software.

Software 52

Software Software Customer Experience Prioritization 52

Nutshell

DECEMBER 27, 2023

SMS apps allow businesses to manage their campaign progress, data, contact lists, and more — all from a single platform. Nutshell integrates with tons of software, both natively and through Zapier. The post 8 Best SMS Apps for Small Businesses in 2024 appeared first on Nutshell. See if your favorites are on the list.

Small Business 77

Small Business CRM Software Software 77

Nutshell

DECEMBER 27, 2023

SMS apps allow businesses to manage their campaign progress, data, contact lists, and more — all from a single platform. Nutshell integrates with tons of software, both natively and through Zapier. The post 8 Best SMS Apps for Small Businesses in 2024 appeared first on Nutshell. See if your favorites are on the list.

Small Business 62

Small Business CRM Software Software 62

Insightly

MARCH 11, 2024

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. So, here are the top CRM trends for 2024. It’s a lucrative business.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

Insightly

MARCH 11, 2024

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. So, here are the top CRM trends for 2024. It’s a lucrative business.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

PandaDoc

MAY 13, 2024

You can integrate your sales and marketing activities for better optimization and an enhanced customer experience. CRM tools and document workflow management software are key to boosting collaboration between the two. What is sales Sales is the process of converting a prospect into a paying customer.

Marketing 52

Marketing Advertising Sales Acquisition 52

Hubspot Sales

MAY 3, 2024

Cut to 2024 , and I lean on ChatGPT to brainstorm use cases for products, concepts, or other ideas I’m writing about. Not long after that, I took on my first freelance client, another small business, and offered this same service (managing their blog and socials). And it was quite some time before I tried it myself.

Small Business 96

Small Business Media Co-Creation Publishing 96

Hubspot Sales

JULY 18, 2023

69% of sales professionals agree that by 2024, most people will use some form of AI or automation to assist them in their jobs. Table of Contents What Sales Managers Need to Know About AI How AI Will Impact Sales Reps What Sales Managers Need to Know About AI Artificial intelligence is here to stay. Let's dive in.

Artificial Intelligence 88

Artificial Intelligence Sales Decision-making Sales Management 88