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What is digital transformation? Definition, examples & importance

Zendesk

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

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The Importance of Human-Centric Design in Digital Transformation

Customer Think

Companies are investing heavily in digital transformation, with a Research and Markets report projecting the global market to be just over $1 trillion USD by 2025. At heart, digital transformation is about preparing a business for the […]

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Advancing AI Integration at UNIQA: A Future Focus

MDI Training

Advancing AI Integration at UNIQA: A Future Focus Iris Brachmeier , Group Chief People Officer of UNIQA Insurance Group AG since August 2023 and therefore responsible for international HR , provides insights into the company’s groundbreaking transformation up to 2025 in an interview with our colleague Melanie Holzner.

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The Power of AI in Sales & 5 Ways You Can Use It

Hubspot Sales

Forrester also predicts that the market for AI-powered platforms will grow to $37 billion by 2025. According to most sales reps, digital transformation has accelerated over the last 3 years. A recent Salesforce study found that AI is one of the top sales tools considered significantly more valuable in 2022 compared to 2019.

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3 Predictions for What’s Next in Project Portfolio Management 

Planview

The pressure to evolve is mounting for the PMO, which needs to adapt to new digital strategies – and more strategic, product, or initiative portfolios – while bridging traditional practices. Cloud deployment will accelerate digital transformation. That challenge will only intensify. We agree.

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Streamlining the Sales Experience in Digital Key Account Management

DemandFarm

The seamless integration of digital tools into the sales process has resulted in a more efficient and effective sales experience for both buyers and sellers. The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience.

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CRM in 2022: Key to Customer-Centricity in Business

SuperOffice

McKinsey states that all organizations should make hyper-personalization in customer care their top goal before 2025. As the digital transformation is accelerating in the world, the general confidence in AI is growing too. And this forecast isn’t behind reality. The need for AI-enhanced CRM solutions.

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