article thumbnail

Fan Experience: CX Lessons for Hosting Major Events

Customer Think

With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. The 2026 Soccer World Cup final promises historic attendance. And the recent Paris Olympic Games and Paralympic Games inspire us to think about how to improve fan experience management […]

article thumbnail

Digital Marketing Statistics 2023: How Your Strategy Measures Up

NG Data

billion by 2026. Digital marketing has seen substantial growth, with ad spending projected to increase from $522.5 billion in 2021 to $835.2 Mobile marketing, a significant component, is expected to grow from 13.7% of marketing budgets in the US by 2023.

article thumbnail

Top 5 AI Chatbot Best Practices, for the Ultimate Customer Experience

Customer Think

The global chatbot market is projected to grow at a compound annual rate of approximately 25% through 2026. Chatbots today are experiencing tremendous growth, and this is only expected to continue. While […].

article thumbnail

Are Machine Customers Revolutionizing the Customer Experience Landscape?

Customer Think

By 2026 1 in 5 customer interactions that come through the contact centre will be from machines. The increase in non-human interactions is being driven by the proliferation of digitally-enabled devices and will trigger a seismic shift in how brands interact with customers.

article thumbnail

3 Exceptional Examples of Strategic Planning in Higher Education

Envisio

By 2026, Green River College will have established an extensive student onboarding procedure, ensuring that all students develop educational, financial, and career transition plans within their first two quarters of enrollment. The six strategic pillars of focus (and their success metrics) are: 1.

article thumbnail

Measure What Matters: Examples of University KPIs and Performance Measures

Envisio

By 2026, Green River College aims to enhance student success through a robust onboarding process, ensuring that all students—and in particular, students from a lower income and/or racialized background–have personalized educational, financial, and career transition plans by their second quarter of enrollment.

article thumbnail

Navigating Change: A Blueprint for Taming Strategic Drift 

Planview

trillion dollars a year by 2026. The consequences reach everyone in the company’s orbit, from employees and executives to stakeholders and customers. Strategic drift could cost organizations up to $1.4 The latest research by Economist Impact , commissioned by Planview, explores the topic of why strategies fail.