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Top 5 AI Chatbot Best Practices, for the Ultimate Customer Experience

Customer Think

The global chatbot market is projected to grow at a compound annual rate of approximately 25% through 2026. Chatbots today are experiencing tremendous growth, and this is only expected to continue. While […].

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Digital Marketing Statistics 2023: How Your Strategy Measures Up

NG Data

billion by 2026. Digital marketing has seen substantial growth, with ad spending projected to increase from $522.5 billion in 2021 to $835.2 Mobile marketing, a significant component, is expected to grow from 13.7% of marketing budgets in the US by 2023.

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Fan Experience: CX Lessons for Hosting Major Events

Customer Think

With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. The 2026 Soccer World Cup final promises historic attendance. And the recent Paris Olympic Games and Paralympic Games inspire us to think about how to improve fan experience management […]

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Are Machine Customers Revolutionizing the Customer Experience Landscape?

Customer Think

By 2026 1 in 5 customer interactions that come through the contact centre will be from machines. The increase in non-human interactions is being driven by the proliferation of digitally-enabled devices and will trigger a seismic shift in how brands interact with customers.

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How to Improve Sales in an IT Staffing Organization

Force Management

Job growth in the IT sector is outpacing all other sectors and expected to grow 13% by 2026, according to the Bureau of Labor Statistics. The opportunity for jobs is one thing, filling them is quite another.

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AI-Powered Account-Based Selling: What’s Changing in 2025?

Arpedio

How AI Will Continue to Evolve Sales Strategies in 2026 and Beyond Looking further ahead, AI will continue to evolve and refine how sales teams approach account-based selling. By 2026 and beyond, AI will become even more embedded into sales workflows, from initial lead identification to post-sale customer engagement.

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3 Exceptional Examples of Strategic Planning in Higher Education

Envisio

By 2026, Green River College will have established an extensive student onboarding procedure, ensuring that all students develop educational, financial, and career transition plans within their first two quarters of enrollment. The six strategic pillars of focus (and their success metrics) are: 1.