Insightly

MARCH 11, 2021

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. billion by the year 2027 , exhibiting a growth rate of 11.6%. Customer experience (CX) and satisfaction are some of the driving forces behind modern business success.

CRM 98

CRM Artificial Intelligence Cybersecurity Internet 98

AchieveIt

JULY 12, 2024

trillion by the year 2027. This includes things like adopting cloud computing services, automating workflows, or making use of artificial intelligence and machine learning. The idea is to create better customer experiences and optimize business processes or operational efficiency.

Digital Transformation 64

Digital Transformation Digitalization Leadership Government 64

Zendesk

DECEMBER 11, 2023

Artificial intelligence (AI) is powering one of the biggest transformations in history, but powering AI is vast amounts of energy— an estimated 85.4 terawatt-hours of electricity annually by 2027 , or more than most small countries use in a single year. million minutes of agent time for our customers.

Artificial Intelligence 52

Artificial Intelligence Suppliers Stakeholders Customer Experience 52

Planview

MARCH 29, 2024

As a result, customers experience fewer delays, and teams benefit from a calmer, more organized work environment. With AI-powered insights, leaders can prioritize effectively and deliver more value to customers. This allows leaders to investigate problems proactively and course-correct before a crisis develops.

Software 65

Software Software Decision-making Prioritization 65

ACT

NOVEMBER 29, 2022

Marketing automation software helps businesses with all of their customer experience and marketing efforts including email marketing , content marketing , and SEO , all of which improve their customer journey and shape their marketing strategies. billion by 2027. billion in 2022 and is projected to exceed $9.5

Marketing 52

Marketing Small Business e-Learning Artificial Intelligence 52