SmartKarrot

APRIL 21, 2022

The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The leader adapts the company with the customer in mind. Concluding Thoughts.

Customer Life Cycle 10

Customer Life Cycle Digitalization Cybersecurity Shareholders 10

SmartKarrot

APRIL 21, 2022

The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The leader adapts the company with the customer in mind. Concluding Thoughts.

Customer Life Cycle 10

Customer Life Cycle Digitalization Cybersecurity Shareholders 10

Flevy

MARCH 21, 2024

Continuous Communication : Maintaining open, ongoing dialogue with all stakeholders to manage expectations, mitigate concerns, and foster a sense of inclusion and understanding throughout the restructuring process. Activate : Taking concrete actions to align operations, culture, and strategies with the articulated Purpose.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52