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It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. The roles include-.
It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. The roles include-.
This framework emphasizes that a genuine Purpose-driven organization benefits from enhanced employee engagement, customer loyalty, and overall organizational resilience, especially critical in the Digital Age. The survival rate for less successful organizations is even higher!
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