Flevy

MARCH 21, 2024

Improved Customer Loyalty : Customers are more likely to form strong connections with brands that have a clear Purpose beyond profit. Enhanced Customer Value : Leveraging Lean principles to better understand and meet customer needs, thereby enhancing customer satisfaction and loyalty.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

SmartKarrot

APRIL 21, 2022

The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The leader adapts the company with the customer in mind.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

The need for a customer-centric executive team in a B2B SaaS organization has grown with the COVID-19 pandemic. The customer has more power than before and multiple options at their fingertips. Steve Jobs once advised to get closer to customers. The leader adapts the company with the customer in mind.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10