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Top CRM trends for 2021

Insightly

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. billion by the year 2027 , exhibiting a growth rate of 11.6%. Cybersecurity scanners. This synergy has enabled chatbots to complete more contact management tasks without any human interference.

CRM 98
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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. The CMO knows the voice of customer and can manage the customer marketing operations accordingly.

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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. CCO (Chief Customer Officer) – Leading the customer grievances to the top management. The CMO knows the voice of customer and can manage the customer marketing operations accordingly.