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Top CRM trends for 2021

Insightly

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. billion by the year 2027 , exhibiting a growth rate of 11.6%. There has been an upward tick of CRM integrations with IoT tech to make life a little easier. . . It’s a lucrative business.

CRM 98
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Streamline call center BPO management with data-driven WFM

Zendesk

In this article, we’ll explore what’s driving the call center BPO trend, why the BPO collaboration playbook needs a serious update, and how world-class support teams successfully leverage customer service outsourcing with help from data-driven workforce management (WFM) tools. billion by 2027. What’s driving the call center BPO trend?

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7 Reasons to Cut Tech Bloat

Planview

Improved management and support SaaS apps are virtually impossible to manage, secure, and support when your IT department doesn’t know about them. 1 A comprehensive, centralized platform of technologies managed by IT helps ensure uptime, cost controls, improved utilization, and effective governance.

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Three Ways to Leverage Software Engineering Intelligence for Enhanced Delivery Efficiency

Planview

Traditional engineering metrics drive efficiency, not effectiveness Engineering leaders are under increasing pressure to deliver more value, but many struggle to make impactful change. Without contextual insights, engineering leaders cannot accurately weigh the risks and benefits of their decisions.

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The Top Marketing Trends for 2023: AI Captures the Most Mindshare, but Marketers Have More on Their Plates

Strategic Communications

Gartner defines them as experiences that “change customers’ understanding of their own needs and make them feel more confident moving in a new direction.” Responsibly managing resources is important,” says Lisa Loftis, product marketing manager at SAS. percent through 2027, when it is expected to reach $247.3

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One Size Fits None: An Appeal for Better Leaders

MDI Training

Incompetency as a Norm When it comes to managers’ performance, alarmingly, the norm seems to be incompetence. In a recent study, Gallup found that companies fail to choose suitable candidates for management roles a staggering 82% of the time. And of those who do end up becoming managers, their talent is seldom nurtured.

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Drowning in apps? Here’s why it matters.

Planview

Improved management and support SaaS apps are virtually impossible to manage, secure, and support when your IT department doesn’t know about them. 1 A comprehensive, centralized platform of technologies managed by IT helps ensure uptime, cost controls, improved utilization, and effective governance.