Red Star Kim
MARCH 17, 2023
Recently, I was struck by how many of my marketing manager apprentices – who are generally in mainstream marketing – highlighted the metaverse and experiential marketing in their trends presentations. And noted the accelerating growth (21%) in the global metaverse market – with forecasts of a market value of $107 billion by 2027.
Insightly
MARCH 11, 2021
The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. billion by the year 2027 , exhibiting a growth rate of 11.6%. This synergy has enabled chatbots to complete more contact management tasks without any human interference. It’s a lucrative business.
ClearPoint Strategy
SEPTEMBER 13, 2021
Not only do you need to create your initial reports in 2021, but you’ll also need to report quarterly or annually until at least 2027. While they are two separate reports with two different deadlines, they contain some of the same information and will both be required annual reports through at least 2027.
Zendesk
JANUARY 10, 2023
In this article, we’ll explore what’s driving the call center BPO trend, why the BPO collaboration playbook needs a serious update, and how world-class support teams successfully leverage customer service outsourcing with help from data-driven workforce management (WFM) tools. billion by 2027. What’s driving the call center BPO trend?
Zendesk
APRIL 14, 2023
You can avoid this by investing in your employee experience management. In this guide, we’ll cover: What is employee experience management? Benefits of employee experience management What is an employee experience manager? Benefits of employee experience management What is an employee experience manager?
Strategic Communications
OCTOBER 3, 2023
Responsibly managing resources is important,” says Lisa Loftis, product marketing manager at SAS. percent through 2027, when it is expected to reach $247.3 billion by 2027, growing at an annual compound rate of 6.8 Market research firm Statista valued the social media advertising market at $207.1
MDI Training
FEBRUARY 27, 2023
Incompetency as a Norm When it comes to managers’ performance, alarmingly, the norm seems to be incompetence. In a recent study, Gallup found that companies fail to choose suitable candidates for management roles a staggering 82% of the time. And of those who do end up becoming managers, their talent is seldom nurtured.
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