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When an SDR has vetted a prospect, they'll pass the potential lead to Account Executives (AEs). Because they'll be speaking directly with people, SDRs need to have top-notch communication skills , the ability to listen actively, and the resilience to stay positive even when a call doesn't go as expected.
Who is an Account Manager? Once the client is onboarded, the Account Manager plays a crucial role in maintaining and nurturing that relationship. The ultimate measure of success for this role mirrors in honing the craft of persuasive communication—convincing potential clients of the value proposition offered.
As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support. Organization: Palo Alto Networks.
Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.
Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Direct responsibility for teams within the Customer Success function including onboarding, implementation, and success.
Apply here: [link] Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Acting as the customer’s “trusted advisor.”
Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.
Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Work closely with experts who are there to support you.
Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Cleverbridge As a Director of Customer Success, you will prepare account plans by collaborating closely with clients to identify current and future success goals; communicate plans to cross-functional team members and work to plans.
Role: Head of Customer Success Location: Remote, Boulder, CO, United States Organization: Perennial As a Head of Customer Success, you will develop, implement, and manage an integrated customer success and account management program that aligns with commercial and operations targets. Apply here: [link].
Help develop and implement strategies to grow top-tier portfolio companies. Use outstanding communication skills to present to and influence both potential and existing customers. Work with marketing department on customer communication strategy and nurture campaigns. Create frequent reviews and reports with financial data.
Maintain the Darktrace CRM platform with current account intelligence derived from customer communications. Development of territory and accountdevelopment, training and educational plans. Introduce Research & Advisory services and capabilities to new clients as well as communicate value to decision-makers.
Apply here: [link] Role: Customer Success Manager Location: New York, NY, US Organization: HiBob As a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Identify early expansion indicators and relay opportunities to the partners in AccountDevelopment.
Apply here: [link] Role: EMEA Customer Success Director Location: European Union, Germany (Remote) Organization: LUKA GLOBAL GROUP As a Customer Success Director, you’ll be onboarding and support processes for clients should be continually improved. Ability to communicate information clearly to both internal and external associates.
Aside from this, he develops and deploys key metrics that bring in fruitful benefits for both the company and the members. AccountDevelopment Managers. Accountdevelopment managers ensure that the customers contact them first with whatever they need. Onboarding Team Lead. Customer Engagement Manager.
A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters. She helps companies achieve scalable growth and helps them curate customer-centric programs, including onboarding, advocacy, adoption, and renewals. Donna Weber.
Stellar communicator: excellent written, verbal, and visual communication and presentation skills. Apply here: [link] Role: Customer Success Manager Location: Remote, Austin, Texas Metropolitan Area Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts.
I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. That is when this first part of the process starts it is that onboarding. Jenny Plant 41:49 Right.
This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption. Working with Product and Marketing to build sales collateral that helps onboard customers. Apply here: [link].
Ensure product adoption by onboarding new customers and new teams. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Building consultative and strong relationships with multiple departments and levels at our merchant partners through regular and open communication.
Interface with clients through all forms of communication channels. Work closely with the Customer Success Solutions team to communicate and document customer configuration requests. Be able to identify potential growth opportunities – whether that be up-sells or accountdevelopment opportunities.
Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers. Manage the communication and internal coordination of the support infrastructure for assigned accounts across a variety of departments who may have many projects competing for their attention.
Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Manage a successful communications strategy that nurtures OFS advocacy and keeps the customers happy for the long haul. Be the voice of the customer in product development.
Technical expertise can play a significant role in the sales and accountdevelopment process, helping remove barriers throughout the buying journey. They onboard stellar sales reps, expecting stellar results, but the cash burn without clear gains tells a different story. Step 3: Invest in comprehensive training.
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