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As you can see, buying groups are larger in key accounts and often require more members and attention from the entire revenue team – especially at the executive level. Sales maps for key accounts tend to be quite complex with many stakeholders. This might look a little overwhelming at first – but never fear!
Segmenting key accounts Once you have identified your target account list, you need to segment them into groups based on their size, industry, location, and additional factors like cultural fit and relationship status. This will help you to develop tailored account plans for each account.
When an SDR has vetted a prospect, they'll pass the potential lead to Account Executives (AEs). Because they'll be speaking directly with people, SDRs need to have top-notch communication skills , the ability to listen actively, and the resilience to stay positive even when a call doesn't go as expected.
They also develop and implement strategic account plans that align with the business’s goals and objectives. To execute the account growth strategy and maintain strong customer relationships, account managers should have excellent communication skills.
Strategic accounts are not just any customers; they are the key customers that hold significant value and have the potential to contribute substantially to the company’s growth and revenue. A strategic accountdevelopment plan serves as a roadmap for nurturing and growing these important accounts.
Account managers are able to make intentional connections by using relationship mapping tools that map key stakeholders and their influence on the buying decisions at their organization. When done successfully, new revenue growth ideas emerge as the culminating outcome of a client-centric account planning program.
Key account managers work with a range of individuals within a client organization, from end-users to decision-makers to CEOs. They must be able to communicate effectively with different stakeholders and adapt to the client’s changing needs and expectations.
To put it simple: Key account management is a strategic approach to managing and nurturing relationships with your key accounts. It involves identifying these accounts, developing a customized approach to meeting their needs, and building strong personal relationships with key stakeholders. Superior together.
In order to do so, you should invest in your account management processes – so you can equip your strategic account managers with the best working environment to manage the complex journey of long-term accountdevelopment. What Is an Account Manager? No, we don't use Salesforce yet. Let's talk.
Identify and manage customer escalations to drive resolution internally with stakeholders and externally with customers. Active communication management (with learners and other client stakeholders) to drive engagement and solve potential friction points. Curation of nudge strategy to drive day-to-day learner communication.
Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Direct the customer success teams with visible, daily business leadership.
Solicit and synthesize customer product feedback to advocate for the customer to internal stakeholders. Maintain the Darktrace CRM platform with current account intelligence derived from customer communications. Internal and external key stakeholder management. On board and train new customers on the solution.
Developing Customer Success assets, working collaboratively with Marketing, CX, and Sales teams to establish and refine customer materials and solutions. Refining and adding to the initial strategy laid out in sales for key accounts through collaboration with all key internal and external stakeholders. Apply here: [link].
Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance. Manage multiple enterprise accounts; develop positive working relationships with all client touch points.
Develop Targeted Account Lists : Based on your ICP and market research, develop a list of target accounts that are most likely to benefit from your product or service. Implement a Multi-channel Outreach Approach : Engage with your target accounts through multiple channels. Superior together.
This episode is for you if you’re interested in understanding how a project management team and an account management team work together in an internal communications agency. Transcript: Jenny Plant 00:00 So today I’m delighted to be chatting to the lovely Sara and Lindsay from internal communications agency Brilliant Ink.
Internal and external key stakeholder management. Development of territory and accountdevelopment, training, and educational plans. Location: Dubai, United Arab Emirates (Hybrid) Organization: HUVIAiR Technologies As a Customer Success Manager, you will manage the accounts of multiple clients. Apply here: [link].
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Identify early expansion indicators and relay opportunities to the partners in AccountDevelopment. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution.
Internal and external key stakeholder management. Development of territory and accountdevelopment, training, and educational plans. Effective and clear communication is at the top of your priorities at all times. Retain and grow client base through identifying cross/upsell opportunities. Apply here: [link].
Working effectively with key stakeholders across the organisation will require alignment with Sales on cross-selling and up-selling as well as a focus on selling with a retention focus; alignment with Product and Business Development on guiding Product Roadmap; and alignment with Marketing on guiding Marketing activities to Current Subscribers.
Maintain an effective account governance process in collaboration with customers’ key stakeholders as well as the internal account team. Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts. Apply here: [link].
Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Direct the customer success teams with visible, daily business leadership.
Interface with clients through all forms of communication channels. Work closely with the Customer Success Solutions team to communicate and document customer configuration requests. Work closely with the Customer Success Solutions team to communicate and document customer configuration requests.
Stellar communicator: excellent written, verbal, and visual communication and presentation skills. Apply here: [link] Role: Customer Success Manager Location: Remote, Austin, Texas Metropolitan Area Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts.
Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Build and maintain relationships with internal stakeholders. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Work with internal stakeholders to deliver assets and toolkits that inspire, educate, and support the customer community experience. Grow and develop the Customer Success team.
I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. So that is a way of communicating so that everybody can see the conversation. Jenny Plant 41:49 Right.
Apply here: [link] Role: Customer Success Manager Location: Melbourne, Victoria, Australia Organization: Pin Payments As a Customer Success Manager, you will be responsible for creating and delivering merchant-specific accountdevelopment plans.
She is also the founder and former CEO of the Customer Success Network, the first community for customer success managers in the EMEA region. Through Kate’s years of industry experience, she has acquired skills pertaining to change management , stakeholder management, organizational design, management consulting, and more.
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