Arpedio
JANUARY 3, 2024
Clear role clarification avoids overlaps and miscommunications, ensuring that each client receives focused and specialized attention that caters to their specific stage in the customer life cycle.
SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Rachel has held numerous positions, including Director of Customer Success at Doodle.
SmartKarrot
JANUARY 4, 2021
Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.
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