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Strategic accounts are not just any customers; they are the key customers that hold significant value and have the potential to contribute substantially to the company’s growth and revenue. A strategic accountdevelopment plan serves as a roadmap for nurturing and growing these important accounts.
Role: Director, CustomerSuccess Location: Remote, Maryland, United States Organization: Riverbed Technology As a Director of CustomerSuccess, you will manage customersuccess metrics including ARR retention and growth and customer satisfaction (NPS).
Account managers are able to make intentional connections by using relationship mapping tools that map key stakeholders and their influence on the buying decisions at their organization. In too many organizations, account planning is treated as the exclusive domain of sales.
This involves incorporating best practices for account planning and management. such as identifying key accounts, developing comprehensive account plans, using data to drive decisions, communicating effectively with customers, and collaborating with internal teams.
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Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Apply here: [link] Role: CustomerSuccess Manager Location: New York City Metropolitan Area, US (Hybrid) Organization: Regal.io Apply here: [link].
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CustomerSuccess Manager Location: American Fork, UT (Hybrid) Organization: Journeyfront As a Sr. CustomerSuccess Manager, you will build relationships with customers, resolve concerns, and continually delight them with a positive, customer-centric attitude. Apply here: [link]. Apply here: [link].
Leads senior and experienced direct reports and colleagues while holding the team accountable to high standards and developmental goals; holds crew and self accountable to financial targets. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
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In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in CustomerSuccess to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.
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Role: Director of CustomerSuccess Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of CustomerSuccess, you will develop, implement, and optimize the CustomerSuccess strategy and frameworks to drive key measures of success. Apply here: [link].
Role: Director of CustomerSuccess (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of CustomerSuccess, you will train, develop, and mentor a team of CustomerSuccess Managers. Build relationships and maintain the health of your accounts.
Role: Director of CustomerSuccess Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of CustomerSuccess, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.
Role: Director of CustomerSuccess (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of CustomerSuccess, you will train, develop, and mentor a team of CustomerSuccess Managers. Build relationships and maintain the health of your accounts.
Role: Director of CustomerSuccess Location: New York, United States Organization: Okapi AI As a Director of CustomerSuccess, you will own the overall relationship with the customers. Develop ScienceLogic champions and generate customer references for the marketing team.
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Role: VP, CustomerSuccess Location: Greater Minneapolis-St. Get alignment with ELT, Sales, Marketing, Product, and Finance around CustomerSuccess strategy and execution. Work with the Sr Leadership team to establish executive relationships with the largest strategic accounts. Apply here: [link].
Role: Director, CustomerSuccess Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of CustomerSuccess, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of CustomerSuccess. Ensure Smartly.io
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