Mercuri International

MAY 23, 2023

Manage relationships SAMs ensure consistent and meaningful engagement with those people who have the power to make decisions within the account. Some AI tools to augment the SAM might be: Legal AI to help review and check legal documents that codify the contractual relationship. Social media content and interaction tools.

Artificial Intelligence 52

Artificial Intelligence Value Proposition Account Management Co-Creation 52

SmartKarrot

JANUARY 10, 2023

Grow annual year-over-year contracted revenue, and fully realized margin by developing relationships with key decision-makers and operational stakeholders in strategic accounts. Develop a deep understanding of strategic accounts and create operational alignment by running quarterly business reviews. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Co-Creation Client Onboarding 19

SmartKarrot

SEPTEMBER 19, 2022

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Customer Success 19

Customer Success Account Planning Retail Account Development 19

ClearPoint Strategy

JUNE 22, 2021

It was determined that the City needed to track these goals in a more streamlined manner rather than across multiple spreadsheets and documents, as had previously been done. A tool to establish accountability, develop timelines, and achieve success. Opportunity for collaboration. Communication tool.

Government 40

Government Communication Software Software 40

SmartKarrot

MARCH 17, 2023

coordinating with new clients to create implementation plans and holding handover meetings with the account director and account development manager to discuss the rollout. providing online and in-person customer training as well as customised customer documentation and training manuals.

Customer Success 19

Customer Success Account Development Onboarding Stakeholders 19

SmartKarrot

APRIL 6, 2021

You document any processes or issues and providing feedback or suggestions to the internal team for improvements. Account development, building relationships with key stakeholders, proactively exploring opportunities to grow the business, driving this process. Handle renewals (e.g.,

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

JUNE 28, 2021

Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Capture and document the developer journey, working cross-functionally to launch product demos, community tutorials and content marketing.

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

SmartKarrot

MARCH 22, 2021

Work closely with the Customer Success Solutions team to communicate and document customer configuration requests. Be able to identify potential growth opportunities – whether that be up-sells or account development opportunities. Work with the product, production, and development teams to ensure smooth delivery of client work.

Customer Success 10

Customer Success Stakeholders Retail Leadership 10

SmartKarrot

JANUARY 4, 2021

Development of territory and account development, training, and educational plans. Apply here: [link] Role: Customer Success, Senior Location: Ottawa, ON, Canada Organization: SolarWinds As a Senior Customer Success, you will be uncovering, documenting, understanding, and updating partners’ business goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

Account Management Skills

APRIL 26, 2023

The second is typically responsible for developing a lot of the content. And then what we typically call the lead strategists, they are a little bit more focused on the account development and account management tasks. And so we’ll talk through all of that. And again, it’s all subject to change.

Account Management 40

Account Management Decision-making Stakeholders Management 40