SmartKarrot

JUNE 29, 2020

Conduct regular business review meetings with key accounts. Oversee the process of onboardings- SOW creation, coordination of project resources, monitoring project plans and manage the overall relationship with assigned accounts to ensure renewals and uncover opportunities for cross-sell/up-sell.

Customer Success 10

Customer Success Procurement Onboarding Finance 10

SmartKarrot

MARCH 10, 2021

This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption. Work closely cross-functionally to assure customers are meeting pre-defined success goals for ROI.

Customer Success 10

Customer Success Facilitation Account Development Onboarding 10

SmartKarrot

JUNE 28, 2021

Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Set the strategic plan for the Customer Success team in order to meet the wider business objectives. Develop customer relationship through continuous engagement, new feature launches and more.

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

SmartKarrot

NOVEMBER 4, 2020

Apply here: [link] Role: Director of Customer Success Location: Oakland, California, United States Organization: Eko As a Director of Customer Success, you will establish trusted and productive relationships with key stakeholders at strategic accounts. Deliver customer reports illustrating Eko value delivery (e.g.

Customer Success 10

Customer Success Stakeholders Facilitation Account Planning 10

SmartKarrot

MARCH 22, 2021

Be able to identify potential growth opportunities – whether that be up-sells or account development opportunities. Work with the product, production, and development teams to ensure smooth delivery of client work. Innovating and developing new ideas to impress and excite clients with progressive, lateral thinking.

Customer Success 10

Customer Success Stakeholders Retail Leadership 10

SmartKarrot

MARCH 3, 2021

Continually improve the processes, systems and controls to allow for continued scaling of the Customer Success Organization to meet our business needs. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

JANUARY 6, 2021

Enable and hold team accountable for identifying and developing upsell opportunities that solve new problems and deliver new value for customers. Maintain & evolve the current services portfolio while meeting and exceeding operating and financial goals. Ensure retention and satisfaction of all assigned clients.

Customer Success 10

Customer Success Finance Account Development Onboarding 10

SmartKarrot

MARCH 8, 2022

A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters. She helps companies achieve scalable growth and helps them curate customer-centric programs, including onboarding, advocacy, adoption, and renewals. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. That is when this first part of the process starts it is that onboarding.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

DECEMBER 13, 2022

Proactively manage the full lifecycle of the order process and drive cross-selling opportunities to promote additional offerings to meet customer needs. Drive customer adoption strategies that enable businesses to measure product usage, adoption, and success metrics that help drive customer retention across accounts.

Customer Success 19

Customer Success Onboarding Government Leadership 19

SmartKarrot

JANUARY 10, 2023

Role: Head of Customer Success Location: Remote, Boulder, CO, United States Organization: Perennial As a Head of Customer Success, you will develop, implement, and manage an integrated customer success and account management program that aligns with commercial and operations targets. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Co-Creation Client Onboarding 19

SmartKarrot

MARCH 17, 2023

Apply here: [link] Role: EMEA Customer Success Director Location: European Union, Germany (Remote) Organization: LUKA GLOBAL GROUP As a Customer Success Director, you’ll be onboarding and support processes for clients should be continually improved. Create long-lasting partnerships with your clients.

Customer Success 19

Customer Success Account Development Onboarding Stakeholders 19

SmartKarrot

NOVEMBER 26, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, San Francisco Bay Area, US Organization: Windfall As a Customer Success Manager, you will oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of the account.

Customer Success 19

Customer Success Acquisition Onboarding Government 19

SmartKarrot

SEPTEMBER 19, 2022

Apply here: [link] Role: Customer Success Manager Location: New York, NY, US Organization: HiBob As a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Customer Success 19

Customer Success Account Planning Retail Account Development 19

SmartKarrot

NOVEMBER 18, 2020

Ensure product adoption by onboarding new customers and new teams. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Understanding the intricacies of the products, services, and partner networks thoroughly to leverage as needed to meet our merchants’ needs.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

Hubspot Sales

DECEMBER 6, 2023

Technical expertise can play a significant role in the sales and account development process, helping remove barriers throughout the buying journey. They onboard stellar sales reps, expecting stellar results, but the cash burn without clear gains tells a different story. Step 3: Invest in comprehensive training.

Sales 78

Sales Onboarding Innovation Construction 78