SmartKarrot

OCTOBER 3, 2023

Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth. Customer Onboarding The customer onboarding process sets the tone for the entire customer journey.

Customer Success 19

Customer Success Management Account Growth Onboarding 19

SmartKarrot

JANUARY 18, 2023

Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Collaborate with the Training and Education team to build out the content for product onboarding and education. Apply here: [link].

Customer Success 19

Customer Success Account Growth Onboarding Customer Experience 19

SmartKarrot

MAY 25, 2022

Measuring and communicating the value provided to clients via business reviews. Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Perform EtherVision portal demos, onboarding & training.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

SmartKarrot

OCTOBER 1, 2021

Hire and onboard new team members who will quickly become strong individual contributors. Own the ultimate success of the customers, including product adoption, retention, and growth opportunities. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

FEBRUARY 1, 2022

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Own metrics related to the successful onboarding, retention, and growth of Teampay customers. Responsible for account-level expansion initiatives. testimonials, case studies). Apply here: [link] .

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

FEBRUARY 10, 2022

Apply here: [link] Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Acting as the customer’s “trusted advisor.”

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

NOVEMBER 17, 2022

Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Closely collaborate with cross-functional teams (sales, marketing, product) to plan and deliver customer delight & account growth. Measure, track, analyze and report key account metrics.

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

MARCH 24, 2022

Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency. Apply here: [link].

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Communicate with the product team to offer suggestions and sway changes to our product. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Communicate with the product team to offer suggestions and sway changes to our product. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

JANUARY 6, 2022

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Capture and communicate the impact of the team’s work to both internal and external stakeholders. Meet quarterly goals to support corporate initiatives.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

APRIL 5, 2022

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth. Work closely with sales to ensure a smooth onboarding process. Be the brand ambassador and drive advocacy of the RC platform.

Customer Success 19

Customer Success Account Growth Customer Experience Onboarding 19

SmartKarrot

JULY 18, 2022

Apply here: [link] Role: Customer Success Manager Location: Boston, MA, US (On-site) Organization: LeanIX As a Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance.

Customer Success 3

Customer Success Stakeholders Account Growth Onboarding 3

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

FEBRUARY 4, 2022

Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Ensure timely and accurate communication and collaboration to all stakeholders. Identifying additional areas within the organization that can benefit from similar client engagements and use cases.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I didn’t really communicate it to anybody.

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Account Management Management Account Planning Co-Creation 98

Account Management Skills

NOVEMBER 7, 2022

If you’d like help raising your account management game, then take a look at my Account Accelerator programme, where you work with me for nine weeks. I help you with the tools, strategies, and all the support you need to implement a repeatable and systematic approach to account growth for your agency.

Account Management 52

Account Management Management Suppliers Meetings 52

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. The AM role for me, I rely on the account manager to have an eye on the future. Jenny Plant 41:49 Right.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

APRIL 28, 2021

Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

JULY 2, 2021

Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Begin building strong relationships with key customer contacts.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

Customer Success 10

Customer Success Onboarding Stakeholders Account Growth 10

SmartKarrot

MARCH 17, 2021

Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption. Design and implement a comprehensive onboarding and training program that ensures the Operations Team is effectively and efficiently trained. Apply here: [link].

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Facilitate new customer account creation and signups (hundreds >> thousands of individuals).

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

MARCH 8, 2022

A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters. Donna is known for helping high-growth companies acquire and retain loyal, happy, and satisfied customers. to career growth through individual coaching and mentoring.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

DECEMBER 22, 2020

Strong empathy for customers and the capability for enabling profitable growth. Strong verbal and written communication skills. Driving successful project implementation support, onboarding, and utilization of products. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

NOVEMBER 25, 2020

Manage large enterprise accounts including account growth and driving product utilization. Apply here: [link] Role: Customer Success Manager – Enterprise Location: England, United Kingdom Organization: Worksome As a Customer Success Manager, you will manage the onboarding process for key enterprise customers.

Customer Success 10

Customer Success Onboarding Stakeholders Account Growth 10

SmartKarrot

APRIL 16, 2021

Apply here: [link] Role: Director Customer Experience Location: London, England, United Kingdom Organization: Discovery Inc As a Director of Customer Experience, you will create and communicate the department’s new vision jointly with the Customer Care function lead. In reseller / Partner network.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Customer Success Executive Location: London, England, United Kingdom Organization: Shard Financial Media As a Customer Success Executive, you will be onboarding new members, ensuring they understand the benefits and engage quickly after purchase. Need excellent communication skills. Apply here: [link].

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

NOVEMBER 26, 2020

Customer Success Manager Location: Remote, OR, US Organization: Intermedia Cloud Communications As a Sr. Manage account escalations and ensure timely delivery of the resolutions. Upsell the capabilities of the platform for account growth with the existing customer. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

SmartKarrot

APRIL 15, 2020

Manage the onboarding of new clients. Own the success of your portfolio customers on VWOHelp build loyalty by creating an excellent relationship with the customers working closely with the training teams, undertake operational and methodological training for your accounts. Ensure timely communication and on-time renewal closure.

Customer Success 8

Customer Success Account Management Onboarding Retail 8

SmartKarrot

OCTOBER 5, 2023

The article on Effective Communication offers some good insights on communication and engagement tips. It provides your team with the guidance and ‘how-to’ on nurturing the relationships and managing the multiple moving parts in an account. These can be driven very effectively via automated playbooks.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Account Management Skills

JULY 27, 2021

A quick reminder that my next Account Accelerator Programme is starting on September 23rd 2021. This programme is all about building confidence for account managers. It’s designed to take you from unpredictable project revenue to more predictable account growth. Jenny 18:53. I think your event sounds fantastic.

Account Management 52

Account Management Decision-making Management Marketing 52

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Creating and maintaining playbooks for the Onboarding, Adoption, Renewal, and Expansion phases of the customer experience.

Customer Success 19

Customer Success Account Growth Facilitation Onboarding 19

SmartKarrot

SEPTEMBER 23, 2022

Set account growth goals and drive results. Driving effective communications between various stakeholders and the technology products supporting teams to ensure issues and complaints are quickly and effectively resolved. Assist team with executing growth and optimization strategies for the customers. Apply here: [link].

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Hold training and onboarding sessions for customers.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Hold training and onboarding sessions for customers.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15