DemandFarm

OCTOBER 15, 2024

Relationship management , account planning, strategic partnerships, whitespace analysis , sales forecasting, competitive analysis, internal collaboration, executive presentations, tracking account growth… phew! Improving customer relationships: Delivering exceptional customer experiences through personalized interactions.

Key Account Management 52

Key Account Management Account Management Management Decision-making 52

DemandFarm

DECEMBER 27, 2024

Not just that, with competitors piling up in every single industry, the pressure is on to deliver more than just numbersits about creating unforgettable customer experiences (CX). Among the many options available, DemandFarm is a powerful ally for businesses managing complex, high-value accounts.

Key Account Management 52

Key Account Management Stakeholders Sales Account Planning 52

Mike Kunkle

NOVEMBER 23, 2023

Improved customer satisfaction: Customer satisfaction is a measure of how satisfied customers are with your products and services and their buying or customer experience. By tracking customer satisfaction, you can see how your sales enablement program is helping you create a better customer experience.

Sales 130

Sales Finance Profitability Decision-making 130

Arpedio

JANUARY 5, 2024

Join us as we explore the essence of Account Management and Customer Success, and how each plays a part in sculpting a company’s legacy in delivering exceptional customer experiences.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. We need to set the example.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Zendesk

OCTOBER 20, 2023

Determine customer success team roles and responsibilities Before you can carry out your customer success plan, you must hire a team of people with a customer-first mindset. These individuals will work together to enhance the customer experience and help customers attain their goals. and Fred Reichheld.

Customer Success 52

Customer Success Onboarding Software Software 52

KAMCast

SEPTEMBER 15, 2021

HIGHLIGHTS FROM THIS EPISODE: In our conversation, we look at how Key Account Managers need to be thinking more like marketeers in the way they inspire their key clients - constantly engineering what Drew calls ‘The Loyalty Loop’ for repeat business and account growth. How do you truly differentiate from your competitors?

Key Account Management 40

Key Account Management Account Management Account Growth Digitalization 40

ProlifIQ

AUGUST 17, 2023

Account Success Strategies: To foster account success and achieve expansion, businesses should implement several key strategies: Proactive Customer Support and Ongoing Communication: Being proactive in addressing customer concerns and maintaining open lines of communication helps build trust and enhances the overall customer experience.

Acquisition 52

Acquisition Customer Success Stakeholders Profitability 52

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

Customer Success 19

Customer Success Account Growth Onboarding Customer Experience 19

SmartKarrot

MARCH 10, 2022

Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Drive customer experience outcomes.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

SmartKarrot

OCTOBER 3, 2023

Enhanced Customer Experience A well-designed (and implemented) playbook ensures a uniform customer experience delivered by every team member. Tracking your KPIs becomes easier and so does identifying and improving your customer journey.

Customer Success 19

Customer Success Management Account Growth Onboarding 19

SmartKarrot

NOVEMBER 17, 2022

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement. Closely collaborate with cross-functional teams (sales, marketing, product) to plan and deliver customer delight & account growth.

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

DemandFarm

MAY 12, 2023

This stream is also the biggest contributor for the account growth. Customer Success platforms like ChurnZero ensures subscription -based business can reduce customer churn and increase revenue by providing data-driven insights. Revenue streams should shape your sales and marketing approaches.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

Arpedio

JANUARY 11, 2023

Strategic accounts are long-term investments – keep that in mind as you assess opportunities. Automation of Account Management with ARPEDIO. Having a proper account management platform in place is crucial. Today, long-term business success depends on creating valuable customer experiences.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

APRIL 21, 2022

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Empathize with every aspect of the customer experience, putting customers’ needs first. Assist customers as needed with setting up and navigating programs or software associated with a product or service.

Customer Success 19

Customer Success Account Growth Client Relationships Customer Experience 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

SEPTEMBER 7, 2022

Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales. Help to define a data-driven approach to customer success and management to drive account growth as well as employee development. Promote value through customer experience. Apply here: [link].

Customer Success 19

Customer Success Client Onboarding Stakeholders Onboarding 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

APRIL 5, 2022

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth. Role: Customer Success Manager. Establish and optimize customer experience processes to ensure ongoing satisfaction.

Customer Success 19

Customer Success Account Growth Customer Experience Onboarding 19

SmartKarrot

NOVEMBER 17, 2021

Own the overall success of customer onboarding and ongoing customer management. Collaborate cross-functionally to rapidly improve the customer experience. Do what it takes to deliver upon the commitments and forge enduring customer partnerships.

Customer Success 19

Customer Success Account Growth Onboarding Stakeholders 19

SmartKarrot

FEBRUARY 17, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: Enthuse As a Customer Success Manager, you will provide sector-leading relationship management to your portfolio of the largest accounts.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

FEBRUARY 10, 2022

Apply here: [link] Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

APRIL 1, 2022

Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

FEBRUARY 1, 2022

Work closely with senior management to ensure an exceptional customer experience and take care of any customer issues. Be a customer advocate while capturing customer feedback and reporting requests to product management and engineering.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

JANUARY 7, 2022

Create a company-wide culture of Customer Success through cross-departmental collaboration (marketing programs, product roadmaps, financial forecasting). Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn. Define and optimize the customer lifecycle.

Customer Success 19

Customer Success Account Growth Prioritization Organization 19

SmartKarrot

JULY 4, 2022

Find ways to deeply understand the customers’ objectives and become a trusted right-hand advisor. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. opportunities and risks).

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

APRIL 6, 2021

Have case studies that include the benefits of customer success. How they achieved account growth? Top concerns for Chief Customer Officer. Increase customer retention Have a customer-centric culture Drive customer behaviour Make customer experience better. How a client grew revenue?

Customer Success 18

Customer Success Software Software Decision-making 18

SmartKarrot

SEPTEMBER 3, 2021

Proactively address gaps in product adoption and work with customers in order to achieve account health. Identify opportunities for account growth and provide technical expertise and support to Revenue to help close expansion opportunities. Guide and coach customers with proactive customer success processes.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

OCTOBER 4, 2021

Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Building relationships with customers as a trusted advisor to support and consult on their social strategies.

Customer Success 3

Customer Success Onboarding Stakeholders Account Growth 3

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Dana Alvarenga. Jennifer Chiang.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

APRIL 28, 2021

Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

MARCH 16, 2021

Serve as an advocate for your team and customers, collaborating with internal, cross-functional teams including product management, professional services, sales, and marketing. Subject matter expert for World’s Customer Service efforts, including industry regulatory and best practices.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

FEBRUARY 12, 2021

Apply here: [link] Role: Vice President of Customer Success Location: Remote, Boston, MA Organization: Notarize As a Vice President of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships.

Customer Success 10

Customer Success Transportation Insurance Financial Services 10

SmartKarrot

APRIL 16, 2021

Serve as an internal voice of the customer to product, implementation, and analytic teams. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. In reseller / Partner network.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

JULY 12, 2021

Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology. Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

NOVEMBER 26, 2020

Evangelize Intermedia’s products and services to our customers; increased adoption and expansion of existing products and services is key in this role. Proactively manage customers by conducting comprehensive Operations Reviews. Deliver an exceptional customer experience, resulting in referenceable accounts.

Customer Success 10

Customer Success Account Growth Leadership Publishing 10