Account Management Skills

FEBRUARY 22, 2024

Clients want account managers to: Understand their goals, problems and world to be able to “walk in their shoes” and bring relevant solutions Take an interest in their product, company, business, market and customer so they can be more consultative Have a unique, critical perspective.

Account Management 52

Account Management Management Client Development Account Growth 52

KAMCast

OCTOBER 27, 2021

Thus providing higher levels of value to your key account customers and ultimately creating more opportunities for account growth? Thus providing higher levels of value to your key account customers and ultimately creating more opportunities for account growth?

Account Management 40

Account Management Key Account Management Onboarding Account Growth 40

Zendesk

OCTOBER 20, 2023

Here are some examples of what success could look like at different stages of the customer journey: Conversion: Customers move seamlessly from sales to customer success after a sale is made to begin the onboarding process Retention: The customer renews their contract. Here are a few sample customer success plans for inspiration.

Customer Success 52

Customer Success Onboarding Software Software 52

Arpedio

JANUARY 5, 2024

Defining Account Management At its core, account management is the professional process focused on maintaining and expanding relationships with existing company clients. Advocacy efforts also play a crucial role, as they transform satisfied users into ambassadors for the service, thus helping to foster organic growth and retention.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

ProlifIQ

AUGUST 17, 2023

This approach is a customer-centric business strategy that aims to not only secure new customers but also to nurture and grow those relationships to drive long-term revenue and market expansion. Account planning will lead to new opportunities and eventually account growth.

Acquisition 52

Acquisition Customer Success Stakeholders Profitability 52

SmartKarrot

OCTOBER 3, 2023

Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth.

Customer Success 19

Customer Success Management Account Growth Onboarding 19

SmartKarrot

JANUARY 18, 2023

Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Contribute to the creation of training or marketing assets. Be an escalation point for client issues and be a client-centric problem solver.

Customer Success 19

Customer Success Account Growth Onboarding Customer Experience 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Be outcome-oriented and metric-driven in your approach to making customers successful.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Account growth: identify areas for growth within existing accounts.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

SEPTEMBER 3, 2021

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved. Proactively address gaps in product adoption and work with customers in order to achieve account health.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

FEBRUARY 1, 2022

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Own metrics related to the successful onboarding, retention, and growth of Teampay customers. Being the main point of contact between the company and your portfolio of named accounts. Apply here: [link] .

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

NOVEMBER 17, 2022

Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Closely collaborate with cross-functional teams (sales, marketing, product) to plan and deliver customer delight & account growth. Measure, track, analyze and report key account metrics.

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

SmartKarrot

JULY 4, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. opportunities and risks). Focus purely on customer success!

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

MAY 25, 2022

Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

SmartKarrot

OCTOBER 1, 2021

Hire and onboard new team members who will quickly become strong individual contributors. Own the ultimate success of the customers, including product adoption, retention, and growth opportunities. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

DECEMBER 17, 2021

Oversee the creation and direction of training materials that can be used to supplement customer onboarding and ongoing customer support. Act as a subject matter expert; making sure you’re keeping up to date with industry trends, market knowledge and product updates.

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

SmartKarrot

FEBRUARY 4, 2022

Develop Client Success assets and methods, and work with Product Marketing to create new or refine existing adoption materials. Broaden internal relationships across multiple internal divisions including but not limited to: Marketing, Programming, Events, Media Strategy, Integrated Planning.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

JANUARY 6, 2022

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Identify opportunities to up-sell and drive new business growth through greater advocacy and reference-ability. Meet quarterly goals to support corporate initiatives.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. It’s really fun. Jenny 03:39.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

JANUARY 27, 2022

Provide feedback to the product, sales, marketing, and executive team to ensure the client voice is present. Identify opportunities for account growth within your managed accounts. Understand indicators of growth and identify growth opportunities for conversion by the sales teams.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

APRIL 19, 2023

Apply here: [link] Role: Manager, Global Customer Success Location: Canada (Remote) Organization: Octopus Deploy As a Manager, Global Customer Success you’ll assuming accountability for your team’s members, their performance, and the outcomes they produce. Oversee the planning, forecasting, and execution of a renewal process.

Customer Success 19

Customer Success Account Growth Facilitation Onboarding 19

SmartKarrot

APRIL 7, 2023

Collaborates with all GTM team members to build tactical and strategic plans and campaigns by analysing client and customer data to discover growth opportunities and client and customer challenges. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Collaborates with all GTM team members to build tactical and strategic plans and campaigns by analysing client and customer data to discover growth opportunities and client and customer challenges. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

JULY 18, 2022

Role: Director, Customer Success Location: Remote, Maryland, United States Organization: Riverbed Technology As a Director of Customer Success, you will manage to customer success metrics including ARR retention and growth and customer satisfaction (NPS). Ensure a successful and robust onboarding experience for all new customers.

Customer Success 3

Customer Success Stakeholders Account Growth Onboarding 3

SmartKarrot

APRIL 5, 2022

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth. Work closely with sales to ensure a smooth onboarding process. Be the brand ambassador and drive advocacy of the RC platform.

Customer Success 19

Customer Success Account Growth Customer Experience Onboarding 19

SmartKarrot

NOVEMBER 24, 2021

Maintain a high level of knowledge and understanding of our industry, business, market. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Provide oversight to complex initiatives, such as new product configuration/onboarding, upgrades, etc.

Customer Success 19

Customer Success Account Management Leadership Account Growth 19

Account Management Skills

NOVEMBER 7, 2022

If you’d like help raising your account management game, then take a look at my Account Accelerator programme, where you work with me for nine weeks. I help you with the tools, strategies, and all the support you need to implement a repeatable and systematic approach to account growth for your agency.

Account Management 52

Account Management Management Suppliers Meetings 52

Account Management Skills

MARCH 20, 2023

As Kio says, the pure account management role is very much about understanding the client’s business and market, looking proactively at how the agency can bring more value and having those client improvement conversations. The AM role for me, I rely on the account manager to have an eye on the future.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Account Management Skills

JULY 27, 2021

We talk about why agencies are struggling to hire right now, what they need to do differently to attract the right people, how the market is evolving. A quick reminder that my next Account Accelerator Programme is starting on September 23rd 2021. This programme is all about building confidence for account managers. Phil 01:02.

Account Management 52

Account Management Decision-making Management Marketing 52

SmartKarrot

SEPTEMBER 23, 2022

Set account growth goals and drive results. Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) Assist team with executing growth and optimization strategies for the customers. Forecast and track key account metrics and targets.

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

APRIL 28, 2021

Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. Donna is known for helping high-growth companies acquire and retain loyal, happy, and satisfied customers. Caroline Andreola. Dana Alvarenga.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Identifying upselling opportunities and being responsible for account growth.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

JULY 12, 2021

As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

MARCH 17, 2021

Partner closely with marketing to develop, launch, and track successful campaigns at scale. Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

SmartKarrot

JULY 28, 2020

Role: Customer success manager Location: Boulder, Colorado, US Organization: Floify Being a CSM at Floify, You will be responsible for strategic account management besides building and maintaining relationships with key decision-makers. Manage the on-boarding, rollout, and account management from sales to renewals. Apply here: [link].

Customer Success 10

Customer Success Account Management Account Growth Finance 10

SmartKarrot

JULY 21, 2020

Drive Customer Success, retention, foster account growth and promote advocacy within your customer base. The main objective of this role is to lead a team within an established community of practice to help develop and execute the strategic account plan.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10