Zendesk

OCTOBER 20, 2023

To help meet these goals the plan would: Consider in-depth data about the target customer(s) including their goals, objectives, existing knowledge, knowledge gaps, and where they are in their journey. Conversion: The success team onboards new customers and demonstrates how to use products.

Customer Success 52

Customer Success Onboarding Software Software 52

Arpedio

JANUARY 5, 2024

Their duties extend from strategic account planning , which involves crafting tailored solutions that resonate with the client’s specific challenges and ambitions, to actively seeking opportunities for account growth through cross-selling or upselling.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Account growth: identify areas for growth within existing accounts.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

FEBRUARY 1, 2022

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Own metrics related to the successful onboarding, retention, and growth of Teampay customers. Being the main point of contact between the company and your portfolio of named accounts. Apply here: [link] .

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

OCTOBER 12, 2022

Align both internal and external resources to ensure clients meet & exceed project expectations. Regularly review overall program status with clients, usually in the form of client calls, web presentations or onsite meetings (as necessary). Consult with clients on product features, functionality and onboarding best practices.

Customer Success 19

Customer Success Financial Services Banking Onboarding 19

Account Management Skills

NOVEMBER 7, 2022

If you’d like help raising your account management game, then take a look at my Account Accelerator programme, where you work with me for nine weeks. I help you with the tools, strategies, and all the support you need to implement a repeatable and systematic approach to account growth for your agency.

Account Management 52

Account Management Management Suppliers Meetings 52

SmartKarrot

SEPTEMBER 3, 2021

Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved. Proactively address gaps in product adoption and work with customers in order to achieve account health. Work with customers to discover and understand their needs to help them develop a tailored Restocq onboarding process.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

DECEMBER 17, 2021

Oversee the creation and direction of training materials that can be used to supplement customer onboarding and ongoing customer support. Provide feedback and input to the product teams to help guide the development to meet current customer needs. Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

SmartKarrot

MAY 25, 2022

Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Conduct quarterly or monthly ROI meetings with clients. Hold training and onboarding sessions for customers.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

OCTOBER 1, 2021

Hire and onboard new team members who will quickly become strong individual contributors. Own the ultimate success of the customers, including product adoption, retention, and growth opportunities. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. And are we helping them to meet them?

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

JANUARY 6, 2022

As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals. Meet quarterly goals to support corporate initiatives.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

MARCH 24, 2022

Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Advocating security best practices for the customers to drive product adoption and business growth. Develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

NOVEMBER 17, 2021

Own the overall success of customer onboarding and ongoing customer management. Aligning resources, contacts, and opportunities to meet service delivery agreements across the client portfolio. Retain, develop, and hire a team of high-performance Customer Success Managers.

Customer Success 19

Customer Success Account Growth Onboarding Stakeholders 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

NOVEMBER 24, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Plan and lead customer meetings, including Quarterly Business Reviews. Understand customer usage and account health to proactively mitigate any renewal risk or product churn.

Customer Success 19

Customer Success Account Management Leadership Account Growth 19

SmartKarrot

FEBRUARY 4, 2022

Maintain high levels of client engagement (including on-site meetings) with a focus on client satisfaction and loyalty. Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Identifying additional areas within the organization that can benefit from similar client engagements and use cases.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Conduct quarterly or monthly ROI meetings with clients. Hold training and onboarding sessions for customers.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. The AM role for me, I rely on the account manager to have an eye on the future.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

JULY 2, 2021

Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Conduct group refresher workshops and webinars.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Identifying upselling opportunities and being responsible for account growth.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Identify, recruit, and onboard high potential partners.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

OCTOBER 27, 2020

Role: Director, Customer Success Location: Colorado Springs, Colorado, US Organization: Pushpay As a Director of Customer Success, you will own the overall success of Customer Success Manager and Account Manager metrics, systems, and processes, while identifying and implementing key enhancements to systems and processes for improvement.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

JULY 21, 2020

Drive Customer Success, retention, foster account growth and promote advocacy within your customer base. Have regular meetings with the customers to evaluate customer satisfaction and identify how Yext can serve them better in achieving their goals.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10

SmartKarrot

JULY 12, 2021

As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

APRIL 16, 2021

Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. In reseller / Partner network.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

DECEMBER 22, 2020

Driving successful project implementation support, onboarding, and utilization of products. Develop and manage relationships with prospects and existing customers through a combination of daily, out-bound calling and as needed in-person or virtual meetings. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters. Donna is known for helping high-growth companies acquire and retain loyal, happy, and satisfied customers. to career growth through individual coaching and mentoring.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

JULY 27, 2021

A quick reminder that my next Account Accelerator Programme is starting on September 23rd 2021. This programme is all about building confidence for account managers. It’s designed to take you from unpredictable project revenue to more predictable account growth. That’s a real challenge. Jenny 22:27.

Account Management 52

Account Management Decision-making Management Marketing 52

SmartKarrot

NOVEMBER 25, 2020

Develops and drives strategic plans to meet performance expectations and identifies expansion opportunities to drive growth within key accounts. Manage large enterprise accounts including account growth and driving product utilization. Build strong relationships with key enterprise stakeholders.

Customer Success 10

Customer Success Onboarding Stakeholders Account Growth 10

SmartKarrot

AUGUST 11, 2020

You will be responsible for effective onboarding of customers, build high customer satisfaction. Work closely with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box.

Customer Success 10

Customer Success Key Account Management Account Growth Leadership 10

SmartKarrot

NOVEMBER 26, 2020

Apply here: [link] Role: Director of Customer Success Location: Bengaluru, Karnataka, India Organization: Hubbler As a Director of Customer Success, you will be responsible for customer onboarding and delivering solutions to the problem statements identified during the sales and presales cycle.

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

SmartKarrot

OCTOBER 12, 2022

Also, in an enterprise with multiple stakeholders, the post-sales B2B customer journey commences with the onboarding stage. Next, you want to expand your accounts and retain the existing accounts. Let us look at the various steps to design and track a customer account journey for B2B enterprises. Onboarding.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

OCTOBER 5, 2023

It provides your team with the guidance and ‘how-to’ on nurturing the relationships and managing the multiple moving parts in an account. Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment.

Account Management 10

Account Management Management Value Proposition Stakeholders 10