ProlifIQ

JUNE 21, 2023

Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for. Additionally, strong negotiation and influencing skills are essential for navigating complex client organizations and driving alignment.

Account Management 52

Account Management Management Account Planning Stakeholders 52

Mercuri International

MAY 23, 2023

In fact, we see purchasing departments at your strategic accounts using AI to make purchasing decisions, score vendor performance, and build predictive pricing models to apply in negotiations with you. AI tools to augment the SAM might include: Embedded tools to predict strategic account growth areas.

Artificial Intelligence 52

Artificial Intelligence Value Proposition Account Management Co-Creation 52

SmartKarrot

JUNE 15, 2021

Negotiate, close and maintain commercial and contractual agreements. Work closely with product, publisher team, and operations teams to constantly optimize efforts relating to Account growth and company-wide goals. Develop an in-depth understanding of customer problems to be solved and customer value to be delivered.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JUNE 12, 2020

The Customer Success Manager (CSM) should actively be involved with customers to build relationships, promote software adoption, address Customer issues, identify new business opportunities, negotiate terms for Professional Services, and for the ongoing promotion of the value of RFPIO solutions.

Customer Success 10

Customer Success Account Growth Negotiation Organization 10

SmartKarrot

APRIL 27, 2021

Consistently monitor the performance of assigned accounts, tracking progress to goals, and proactively taking action via roadmap creation and execution. Work to identify and/or develop opportunities for account growth and product adoption. Managing the renewal process and negotiating multi-variable contracts.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

MARCH 16, 2021

Helping to negotiate and drive renewals and incremental account growth. Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: SG – Digital As a Customer Success Manager, you will be responsible for non-commercial aspects of the customer account.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

DECEMBER 22, 2020

Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Strong empathy for customers and the capability for enabling profitable growth. Proven ability to influence through persuasion, negotiation, and consensus-building. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

She has acquired numerous skills through her years of experience, including account management , business development, lead generation, contract negotiation, project implementation, partner engagement, and customer retention. Dana is also a founding member of CS Insider. Keri Keeling.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

OCTOBER 13, 2022

Every time an opportunity arises, a CSM should be the one to spot it and serve as the focal point of the growth. SaaS enterprises should not push for upsells or cross-sells that are not consistent with the client’s organic growth. Always remember the true definition of customer success, and plan account growth accordingly.

Account Management 10

Account Management Customer Success Management Negotiation 10

Hubspot Sales

MAY 10, 2018

Sharen Murnaghan , key account growth strategist at HubSpot. I’d given a 45-minute pitch about our product, we’d negotiated for about 15 minutes, and then they’d decided it wasn't best for them to sign up for the service. This doesn’t qualify what you did with the call. 2) "Go after everyone you can think of.”.

Sales 111

Sales Decision-making Account Management Negotiation 111