SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. own, supervise, and report on customer health and other critical metrics.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

Account Manager Tips

AUGUST 14, 2022

What qualifications do I need to be a key account manager? Key account manager attributes Key account managers are responsible for everything to do with the customer lifecycle. From service delivery to account growth, to customer retention, and everything between. 7 Awesome Tools Every Key Account Manager Needs.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

SmartKarrot

NOVEMBER 17, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Apply here: [link].

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

ProlifIQ

AUGUST 17, 2023

Identifying Potential Growth: Gartner reports that by 2023, 80% of a company’s future revenue will come from just 20% of its existing customers. This statistic underscores the importance of identifying the next growth engine within an existing organization. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Customer Success Stakeholders Profitability 52

SmartKarrot

FEBRUARY 1, 2022

Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

FEBRUARY 10, 2022

Role: VP, Customer Success Location: Reno, NV Organization: Clear Capital As a VP of Customer Success, you will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall health scores. Define & Optimize the customer lifecycle.

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

OCTOBER 12, 2022

Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself.

Customer Success 19

Customer Success Financial Services Banking Onboarding 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales.

Customer Success 19

Customer Success Client Onboarding Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Execute the onboarding and implementation of customer data, while ensuring milestones and timelines are achieved.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

JULY 4, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. opportunities and risks). Focus purely on customer success!

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

DECEMBER 17, 2021

Role: Director of Customer Success Location: Salt Lake City Metropolitan Area, US (On-site) Organization: IsoTalent As a Director of Customer Success, you will develop and utilize an effective framework for measuring customer success, to monitor and proactively respond to customer needs.

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Hire and onboard new team members who will quickly become strong individual contributors.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

APRIL 7, 2023

Apply here: [link] Role: Associate Customer Success Manager Location: Newcastle upon Tyne, England, United Kingdom (Remote) Organization: Jobs for Humanity As a Associate Customer Success Manager, you’ll implement a strategic plan to grow the client base using the accounts being managed now.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Apply here: [link] Role: Associate Customer Success Manager Location: Newcastle upon Tyne, England, United Kingdom (Remote) Organization: Jobs for Humanity As a Associate Customer Success Manager, you’ll implement a strategic plan to grow the client base using the accounts being managed now.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

JUNE 17, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Castlight Health As a Director of Customer Success, you will support the professional development of a team of Customer Success Managers. Leverage Gainsight to drive account management. opportunities and risks).

Customer Success 19

Customer Success Account Growth Onboarding Stakeholders 19

SmartKarrot

MARCH 24, 2022

Role: Customer Success Director Location: Remote, New York, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Own the overall success of customer onboarding and ongoing customer management.

Customer Success 19

Customer Success Account Growth Onboarding Stakeholders 19

SmartKarrot

APRIL 5, 2022

Organization: FullStory. As an Enterprise Customer Success Director, you will build and manage trusted relationships across a small portfolio of accounts to secure the partnership and commitment to strategic customers. Work collaboratively with FullStory’s account team and executives. Organization: Hunt Club.

Customer Success 19

Customer Success Account Growth Customer Experience Onboarding 19

SmartKarrot

FEBRUARY 4, 2022

Role: Customer Success Director Location: Austin, TX, US Organization: data.world As a Customer Success Director, you will establish a trusted/strategic advisor relationship with each assigned client and drive continued value and adoption of the products and services, ensuring retention.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. Coach team members to be the expert on our client’s business, strategy, goals, objectives, and organization/contacts. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook.

Customer Success 19

Customer Success Account Management Leadership Account Growth 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. Proactively identify commercial opportunities within accounts.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Troubleshoot issues (may be related to payments, relationship, field operations).

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

MARCH 17, 2021

Role: Director of Customer Success Location: Chicago, IL, US Organization: 1WorldSync As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Identifying upselling opportunities and being responsible for account growth.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

JULY 12, 2021

Role: Director, Customer Success Location: Louisville, CO, US Organization: Envysion, Inc. Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Continually identify ways to mitigate any risk that threatens customer growth, satisfaction, or renewal Qualifications.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

JULY 2, 2021

Role: Director, Customer Success Location: San Diego, CA, US Organization: Lytx, Inc. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Drive upgrade revenue through increased services adoption and/or increased usage.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Identify, recruit, and onboard high potential partners.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

Customer Success 10

Customer Success Onboarding Stakeholders Account Growth 10

SmartKarrot

JULY 28, 2020

Role: Customer success manager Location: Boulder, Colorado, US Organization: Floify Being a CSM at Floify, You will be responsible for strategic account management besides building and maintaining relationships with key decision-makers. Manage the on-boarding, rollout, and account management from sales to renewals.

Customer Success 10

Customer Success Account Management Account Growth Finance 10

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

OCTOBER 27, 2020

Role: Director, Customer Success Location: Colorado Springs, Colorado, US Organization: Pushpay As a Director of Customer Success, you will own the overall success of Customer Success Manager and Account Manager metrics, systems, and processes, while identifying and implementing key enhancements to systems and processes for improvement.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

JULY 21, 2020

Role: Senior Customer Success Manager Location: Atlanta, US Organization: Alfresco CSM plays a key role in creating a centre of excellence around the client experience that ensures strong client relationships and retention. Drive Customer Success, retention, foster account growth and promote advocacy within your customer base.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10

SmartKarrot

FEBRUARY 12, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Define and Optimize Customer Lifecycle.

Customer Success 10

Customer Success Transportation Insurance Financial Services 10

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles. Manage customer escalations as the senior business owner for their success.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

OCTOBER 12, 2022

Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. A close look at the B2B customer account journey in a multi-stakeholder organization. Onboarding. Like what you are reading?

B2B 10

B2B Onboarding Customer Success B2C 10