Openview

SEPTEMBER 17, 2018

A CEB Gartner study completely contradicts what has been conventional wisdom in SaaS, that strong customer service is a critical part of a sales team’s ability to not just retain clients but grow and accelerate account revenue. By working with stakeholders across your organization, this recalibration will lead to more sales and profits.

Sales 76

Sales Profitability Account Management Prioritization 76

ProlifIQ

APRIL 3, 2023

Account Planning Tools For B2B Sales Teams Is your sales team building plans in slide decks, or spreadsheets, or storing key information about your stakeholders and accounts that isn’t easy to find? Do accounts churn when 1-2 main supporters move on? Do deals crumble when your champions leave?

Account Planning 52

Account Planning Stakeholders CRM Decision-making 52

DemandFarm

NOVEMBER 27, 2024

Key accounts often contribute significantly to revenue, making real-time insights into customer health, segmentation, and engagement vital. RevOps empowers KAMs through: ABM Strategies: Integrating tools like Org Chart ensures that targeted campaigns reach the right stakeholders within key accounts.

Artificial Intelligence 40

Artificial Intelligence Key Account Management Decision-making Account Growth 40

Account Management Skills

AUGUST 8, 2024

There has been a consistent theme coming up in my Account Accelerator coaching group. The group comprises those responsible for client management and account growth i.e. MDs, CSDs, ADs and SAMs. Let’s explore number 3, the agency leader, in more detail.

Account Management 40

Account Management Management Account Growth Leadership 40

ProlifIQ

JUNE 21, 2023

Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for. In conclusion, strategic accounts are the key customers that hold immense value for an organization’s growth and success.

Account Management 52

Account Management Management Account Planning Stakeholders 52

Account Manager Tips

NOVEMBER 9, 2020

They need to notify internal stakeholders and update procedures and systems. Give advance notice Give as much notice as you can: the bigger the increase, the greater the notice. Because there are things your clients will need to do in response. And fair warning, your clients may send a formal reply to object to the price increase.

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

Revegy

JULY 21, 2023

B2B enterprise sales usually take six months or more, as they involve multiple stakeholders and big money—just some of the challenges sales teams face in the enterprise space. Selling to enterprises requires a strategic and focused approach beyond traditional SMB tactics.

B2B 52

B2B Stakeholders Sales Account Growth 52

Arpedio

JUNE 1, 2023

SAMA research also showed that SAMs who conducted consistent and intentional quarterly customer discovery achieved nearly double the account growth compared to those who only did it ad hoc. This further emphasized the importance of proactive and regular customer engagement to drive account growth. Let's talk!

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

ProlifIQ

AUGUST 17, 2023

Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved. Facilitating Smoother Expansion: Involving multiple stakeholders in expansion discussions increases the chances of obtaining buy-in and support for new initiatives.

Acquisition 52

Acquisition Customer Success Stakeholders Profitability 52

Janek Performance Group: Account Planning

JULY 13, 2021

A strategic account manager works at cultivating relationships with the stakeholders of their accounts portfolio. The ideal account manager recognizes that this is a lengthy process. It might need months or even years of careful cultivation and development before it’s time to push for account growth.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

DemandFarm

OCTOBER 15, 2024

Relationship management , account planning, strategic partnerships, whitespace analysis , sales forecasting, competitive analysis, internal collaboration, executive presentations, tracking account growth… phew! That’s a lot of activities to squeeze in every single day.

Key Account Management 52

Key Account Management Account Management Management Decision-making 52

Arpedio

JANUARY 5, 2024

Their duties extend from strategic account planning , which involves crafting tailored solutions that resonate with the client’s specific challenges and ambitions, to actively seeking opportunities for account growth through cross-selling or upselling. These communication styles shape divergent reporting structures.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

ProlifIQ

JANUARY 27, 2022

Ideally, you have a pretty good idea of the inner workings of your current key accounts. This includes all of the various business units within it to the decision-makers and key stakeholders who influence deals. A white space chart helps you match those potential B2B buyers with your full line of products and services.

Account Planning 52

Account Planning Stakeholders B2B Key Account Management 52

Janek Performance Group: Account Planning

OCTOBER 25, 2023

Plus, with account planning, 74 percent see increased win rates. However, according to Gartner , 51 percent of sales leaders agree account management channels fall short. They do not meet cross-selling and account growth targets. Clearly, sales organizations need to improve account planning. Instead, be proactive.

Account Planning 52

Account Planning Decision-making Communication B2B 52

Arpedio

JANUARY 11, 2023

Therefore, you should try to put your focus on nurturing and strengthening your key account relationships instead. In order to actually grow your existing accounts, it’s not enough to just develop your stakeholder relationships – you need to nurture the relationships with the people in your key accounts.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

OCTOBER 3, 2023

This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth.

Customer Success 19

Customer Success Management Account Growth Onboarding 19

DemandFarm

MAY 12, 2023

This stream is also the biggest contributor for the account growth. This is done by integrating proven sales methodologies with strong stakeholder management to enable faster deal closures. A point to note in all these different types of industries, cross-selling and upselling are often the second leading source of revenue.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

SmartKarrot

MARCH 7, 2022

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Account growth: identify areas for growth within existing accounts. Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

DECEMBER 21, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Stakeholder identification and management requirements. Consult with and manage stakeholders, to maximize service delivery performance in a consistent and sustainable way.

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

SmartKarrot

SEPTEMBER 7, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Databook As a Director of Customer Success, you will lead a team of Managers and Consultants overseeing a portfolio of clients as a senior-level stakeholder to drive customer success outcomes.

Customer Success 19

Customer Success Client Onboarding Stakeholders Onboarding 19

SmartKarrot

JULY 4, 2022

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks). Focus purely on customer success!

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

FEBRUARY 4, 2022

Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Ensure timely and accurate communication and collaboration to all stakeholders. Develop and maintain trusted advisor relationships with stakeholders and users in your account portfolio of approximately 100 customers.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

JANUARY 27, 2022

Collaborate with a broad range of technical, operational, and clinical experts to deploy and expand Fathom’s services within accounts. Provide reporting on account progress and forecasts. Build and nurture relationships with key stakeholders to ensure alignment.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

FEBRUARY 17, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: Enthuse As a Customer Success Manager, you will provide sector-leading relationship management to your portfolio of the largest accounts. Nurture customer advocacy in the form of testimonials, references, and case studies.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

OCTOBER 12, 2022

Develop strategic relationships with key stakeholders to understand their goals and success roadmap. Identify cross organizational opportunities for account growth (expansion and new accounts). Hold regular onboarding/training/review sessions with customers to ensure the achievement of customer goals and outcomes.

Customer Success 19

Customer Success Financial Services Banking Onboarding 19

SmartKarrot

NOVEMBER 9, 2021

Manage the most strategic accounts, overseeing their more complex operations, building brand and service value, and developing relationships with key technology and business stakeholders. Drive strategic use of SMI’s data across the client organization and identify areas for account growth.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

SmartKarrot

JULY 18, 2022

Develop strong relationships with all stakeholders (internal and external) and position self as the escalation point for all issues for the life of the contract. Identify account growth initiatives, product enhancement suggestions and additional revenue opportunities. Providing updates to stakeholders for projects.

Customer Success 3

Customer Success Stakeholders Account Growth Onboarding 3

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

OCTOBER 4, 2021

Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success. Identify opportunities for account growth within your managed accounts.

Customer Success 3

Customer Success Onboarding Stakeholders Account Growth 3

SmartKarrot

MARCH 24, 2022

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Advocating security best practices for the customers to drive product adoption and business growth.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

NOVEMBER 17, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Genius Sports As a Customer Success Manager, you will own the relationship and ultimate success of a portfolio of customers, including platform adoption, account growth, and retention.

Customer Success 19

Customer Success Account Growth Onboarding Stakeholders 19

SmartKarrot

JUNE 17, 2022

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks).

Customer Success 19

Customer Success Account Growth Onboarding Stakeholders 19

SmartKarrot

OCTOBER 26, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Genius Sports As a Customer Success Manager, you will own the relationship and ultimate success of a portfolio of customers, including platform adoption, account growth, and retention.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

FEBRUARY 1, 2022

Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Assess client health and develop strategies to mitigate churn.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

JANUARY 6, 2022

Capture and communicate the impact of the team’s work to both internal and external stakeholders. Develop and implement tailored success plans that provide continued value to the customer, ensure renewals and drive long-term account growth. Influence product development strategy by advocating on behalf of the customers.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

DECEMBER 17, 2021

Identify opportunities for account growth within your managed accounts. Ensure customers derive maximum value from Oktopost, utilize all of their licenses, identify new opportunities, and collaborate with other Oktopost stakeholder teams to ensure adoption and a successful renewal.

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

SmartKarrot

APRIL 5, 2022

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth. Use data to share customer insights to other key stakeholders in the business. Apply here: [link]. Role: Customer Success Manager.

Customer Success 19

Customer Success Account Growth Customer Experience Onboarding 19