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Strategic Planning Account-specific growth strategy alignment with account goals Collaboration with economic decision makers on long-term objectives Responsiveness to shifts in account strategy 4. Emotional Intelligence (EQ) – Building strong relationships requires empathy and adaptability.
Subscribe at : Apple Podcasts | Google Podcasts | Spotify | Stitcher If you think your job is harder than it should be. Key account management is a role that requires both sales skills and strategicthinking. you're right.
Key account manager attributes Key account managers are responsible for everything to do with the customer lifecycle. From service delivery to accountgrowth, to customer retention, and everything between.
Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for. Strategicaccount management planning involves proactive and strategicthinking.
Sodexo’s approach led to stronger internal coordination, greater accountability, and measurable improvements in accountgrowth and retention. AI cannot, in any case, replace strategicthinking it must be used as an enabler within a well-governed framework. ARPEDIO Sales Heat Map The Result?
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