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By Saleh Al-Ben Saleh, Strategic AccountManager, Emerson. A while ago, I came across a discussion about the optimal way to capture strategic customers in a customer relationship management (CRM) tool in a way that enables effective, efficient accountplanning using accountplanning applications or tools.
As conveners of the largest community in the world dedicated to strategic and key accountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. Sales and accountmanagement – no longer an expense but an investment.
But as a provider of a robust set of sales management and methodology capabilities , our teams work with some of the biggest sales organizations in the world. But how, exactly, we do that—how we build accountplanning motions that drive real wins—rests on the twin pillars of people and problems.
Organizations are already planning for this new- or next-normal hybrid model and have worked hard to elevate the needed skill sets of their commercial teams – especially strategic accountmanagers. This is leading many companies to accelerate their strategic accountmanagement journeys and transformations.
Director Global AccountManagement, Aramex. Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions. A new central commercial organization was born. Segments are managed by leaders specialized in each industry. “In
Definition of key accountmanagement. If you're not sure what key accountmanagement is, don't worry, you're not alone. Before we get to that, let me explain how key accountmanagement became a business strategy. Key accountmanagers kept them. Key AccountManagement Concepts.
In our organization’s work, we see much confusion and lack of clarity on executive sponsorship, even when it is in place. Clarifying the executive sponsor role, behaviors (internally and externally) and expectations is critical if we wish to leverage the role as an accelerator and create executive accountability within the account team.
Understanding the difference between landing new business and managing existing accounts is critical for your sales organizations success. On the surface, sales and accountmanagement have similar goals: Build strong relationships with customers and increase profitable revenue.
15 Reasons Why You Might be a Bad AccountManager Bad key accountmanagers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad key accountmanager and how to turn yourself into a good one. Has no plan Which clients need an accountplan?
Accountplanning and effective accountmanagement strategies are about much, much more than your key accounts. That said, any accountmanager worth their salt has a strategy for their key accounts. This is why so many attempts at effective accountplanning go wrong.
Salesforce AccountPlans – Using Your CRM To Drive Strategy Salesforce accountplans are a powerful feature within the Salesforce ecosystem, designed to streamline and enhance strategic accountplanning for B2B sales and accountmanagement professionals.
How are sales teams meant to grow revenue in key accounts with a well thought out accountplanning strategy? A higher growth rate should pique large enterprises’ interest when putting together their own long-term accountplanning strategy. But what do we mean when we say accountplanning?
How can effective accountmanagement help you defend and grow revenue? You need a strategy to defend and grow revenue in not only key accounts, but in every account. Here’s where having a sales accountmanagement strategy becomes indispensable. First, a quick primer – what is accountmanagement?
Sales leaders often find that commitment to change is the single most important ingredient in a successful accountplanning practice. A lthough change can be scary, difficult and potentially costly if not managed correctly, it is ultimately the key to achieving higher win rates, championing large buying groups, and growing revenue.
Sales productivity becomes even more difficult for complex B2B accounts with large buying groups and multiple divisions involved in the decision-making process. Why accountplanning is essential to boost sales productivity Accountplanning is the process of mapping out key aspects of a potential customer or account.
But the truth is that most organizations’ sales and marketing approach just isn’t aligned to customer reality. Because it’s organized for a funnel, not for the current sales reality. To do so, you’ll need to: Develop accountmanagement and portfolio plans. It’s a challenging market.
Do you know how the top key accountmanagers (KAMs) become the top KAMs? They don’t just respond to an account’s needs—they anticipate them, creating proactive strategies that build trust and deepen relationships. Key Focus Areas for High-Impact AccountManagement Teams 1.
It is understood that within many organizations there are existing accountmanagers who have either been trained or who are extremely gifted and intuitive in the art and science of strategic accountmanagement. These are often the top achievers in the organization.
The answer: Key accountmanagement. In this comprehensive guide to key accountmanagement, you'll learn: The definition of key accountmanagement. How to know whether your company needs a key accountmanagement strategy. The difference between key accountmanagement and selling.
So is AI expected to eat up your Key AccountManager’s jobs as well? It depends on your Key AccountManagement (KAM) maturity level, your approach to your KAM program, your goals, and how you want to roll with the AI punches. The dreaded side instils fear that it will usurp the role of the Key AccountManager.
How does your accountmanagement team keep up with the challenges and opportunities presented by growth? And how do you define accountmanagement objectives that deliver results? I'm excited to share my conversation with Calin Muresan , Existing Business Manager at Netguru. 07:27 Example of aligned KPIs.
Are you a B2B accountmanager or sales executive who is serious about account-based sales or account-based marketing (ABM)? To win new business and grow key accounts, accountmanagers and sales executives must become thoroughly invested in their customer’s challenges, goals, and competitive landscape.
AccountPlanning Template for B2B Sales Teams You can steal the key accountplan template we use with customers here. We’ll cover each part including: Business Overview Objectives & goals Relationship Mapping White Space (Expansion) Action Introduction: What is AccountPlanning?
Which means as an accountmanager, you’ve got to rely on instincts (and maybe a little prayer). You can’t run an accountmanagement team like that, let alone a business. I’m excited to share my conversation with Calin Muresan , Existing Business Manager, at Netguru. 03:34 The best thing about accountmanagement.
An extremely important aspect of accountmanagement is the strategic aspect, the plans of dealing with various accounts. I recently discovered through research just how much of an impact real accountplanning can have on company success. Such planning must include research and a decent amount of prediction.
When working together on accountplans and opportunity plans, it’s all too easy for nuggets of insight to get typed into various documents and saved to dispersed cloud drives and local computers never to be found again. This way, teams can collaborate more efficiently to refine accountplans and win opportunities.
Whether your organization has a dedicated AccountManagement team, or your salespeople are in charge of managing their own accounts, it’s important to establish accountmanagement KPIs to measure performance and effectiveness. Watch the video below to learn more. Learn more about IMPACT here.
SiriusDecisions defines account-based models , or accountmanagement, as representations of a strategic approach that align resources against a set of defined accounts and goals in a way that is relevant and valuable to those accounts and to sales/partners. Global AccountManagement. Infrastructure.
In sales, B2B accountplanning is kind of like plotting a heist, minus the stealing. The same principle applies: the bigger the prize, the more aggressive and daring your plan has to be. Here’s what the data say about B2B accountplanning and how sales teams can benefit from creating big plans for big companies.
Key AccountManager or Strategic Ecosystem Leader? Key AccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty Key AccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. SAMA is a global non-profit organization with more than 15,000 members.
Work together on Altify account and opportunity plans with Slack. In leading organizations, Slack is often the go-to tool for collaboration, and Salesforce is the book of record for everything customer relationship-related. Slack integration is included for Altify AccountManager and Opportunity Manager customers.
Is your business and your key accountmanagement team growing fast? Do you feel like you're always playing catch-up and never have time for important projects, like developing processes that drive business growth or creating career paths for your key accountmanagers? Click to Tweet. Laura: It's never boring.
Create a systematic plan to go after major accounts without dragging out sales cycles and inaccurately forecasting your quarterly pipeline. . Here, we’ll talk about how an accountplanning strategy can help you shorten your selling cycle and close major deals even faster than before. How do you do this?
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance key accountmanagement processes. Interested in seeing a Key AccountManagement solution to help you retain and grow key customers?
It is understood that within many organizations there are existing accountmanagers who have either been trained or who are extremely gifted and intuitive in the art and science of strategic accountmanagement. These are often the top achievers in the organization.
Through the articles in this series, we’ve now covered all aspects of accountmanagement, and its related features within Pipeliner CRM. Let’s now take an overview of the subject and pull all the pieces together, and see how Pipeliner powerfully supports accountmanagement. Account Matrixes. White Space.
In this episode, I talk to Alex Raymond from Kapta about everything to do with accountmanagement processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency accountmanagement team, when it comes to managing and delve developing existing client relationships.
I can see the eyes rolling every time the topic of accountplanning comes up. I only do it because management makes me do it.” So, I provocatively lay down the edict and enunciate in a very loud, strong voice: Don’t do accountplanning! But, at least you didn’t waste your time with accountplanning, right?
Leveraging accountplanning can be the best way to unlock the full effect of your land and expand strategy. Benefits of accountplanning in a land and expand sales strategy There’s a reason that land and expand is a top strategy for sellers: it works.
AccountPlanning Best Practices Sales accountplanning is a critical aspect of any business that seeks to manage its customers effectively and generate more revenue. An action plan that outlines the sales accountplanning process is crucial for any company that wants to succeed.
The ROI of AccountPlanning In the highly competitive landscape of B2B sales, sales leaders are constantly seeking strategies that can boost revenue and foster long-term customer relationships. One such strategy that has proven to deliver impressive returns is accountplanning. What is an AccountPlan?
As global commercial organizations continue to accelerate the shift from tactical selling to strategic customer engagement and partnership value, they need supporting business processes, tools and technology that can keep up with them. Clarity CX1™ solves the issue of lack of accountplan automation and storage.
From advancements in technology to new consumer behaviors, organizations are rethinking their strategies to stay competitive. This evolving landscape underscores the importance of Strategic AccountManagement (SAM) in creating value and fostering longterm partnerships. Securing Executive Sponsorship 3. Why a COE is essential 1.
Strategic AccountManagement in B2B Welcome to our comprehensive guide on strategic accountmanagement. Whether you’re an experienced strategic accountmanager or aspiring to become one, we share the knowledge and skills needed to excel in this critical role.
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