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And second, while no one is immune to these challenges, the strategic accountplanning approaches that drive success today aren’t unique to any particular industry or business size. But how, exactly, we do that—how we build accountplanning motions that drive real wins—rests on the twin pillars of people and problems.
Organizations are already planning for this new- or next-normal hybrid model and have worked hard to elevate the needed skill sets of their commercial teams – especially strategic accountmanagers. This is leading many companies to accelerate their strategic accountmanagement journeys and transformations.
Understanding the difference between landing new business and managing existing accounts is critical for your sales organizations success. On the surface, sales and accountmanagement have similar goals: Build strong relationships with customers and increase profitable revenue.
Salesforce AccountPlans – Using Your CRM To Drive Strategy Salesforce accountplans are a powerful feature within the Salesforce ecosystem, designed to streamline and enhance strategic accountplanning for B2B sales and accountmanagement professionals.
Sales productivity becomes even more difficult for complex B2B accounts with large buying groups and multiple divisions involved in the decision-making process. Why accountplanning is essential to boost sales productivity Accountplanning is the process of mapping out key aspects of a potential customer or account.
Do you know how the top key accountmanagers (KAMs) become the top KAMs? They don’t just respond to an account’s needs—they anticipate them, creating proactive strategies that build trust and deepen relationships. Key Focus Areas for High-Impact AccountManagement Teams 1.
So is AI expected to eat up your Key AccountManager’s jobs as well? It depends on your Key AccountManagement (KAM) maturity level, your approach to your KAM program, your goals, and how you want to roll with the AI punches. The dreaded side instils fear that it will usurp the role of the Key AccountManager.
Are you a B2B accountmanager or sales executive who is serious about account-based sales or account-based marketing (ABM)? To win new business and grow key accounts, accountmanagers and sales executives must become thoroughly invested in their customer’s challenges, goals, and competitive landscape.
The answer: Key accountmanagement. In this comprehensive guide to key accountmanagement, you'll learn: The definition of key accountmanagement. How to know whether your company needs a key accountmanagement strategy. The difference between key accountmanagement and selling.
In the past, accountmanagers spent significant time on manual tasks like logging customer interactions, scheduling meetings, updating CRM records, and manually tracking stakeholder engagement. Why do you need an AI Accountmanagement tool? Top AI-Powered Tools for AccountManagers in 2025 1.
An extremely important aspect of accountmanagement is the strategic aspect, the plans of dealing with various accounts. I recently discovered through research just how much of an impact real accountplanning can have on company success. Such planning must include research and a decent amount of prediction.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance key accountmanagement processes. Interested in seeing a Key AccountManagement solution to help you retain and grow key customers?
According to our research of sales, enablement, and company leaders: 64% prioritize increasing business with existing accounts. 62% prioritize improving customer retention, repeat business, and renewals. Despite this, only 8% of executives rate their accountplanning process as very effective.
Through the articles in this series, we’ve now covered all aspects of accountmanagement, and its related features within Pipeliner CRM. Let’s now take an overview of the subject and pull all the pieces together, and see how Pipeliner powerfully supports accountmanagement. Back End Administration. White Space.
Built for each industry, it takes account teams in every market to the next level and enables commercial teams to understand their customers at a deeper level and mean more to them. Clarity CX1™ solves the issue of lack of accountplan automation and storage. Growing complexity & increased competition.
To keep things relatively simple, let’s consider two types of context: AccountManagement and Key AccountManagement and let’s see how the execution of Business Reviews adapts to the depth of relationship between the supplier and each customer. Business Reviews in an AccountManagement context.
Key AccountManagement (KAM) thrives on strong relationships, and there is no denying that. But it also demands precise accountplanning, strategic execution, data-driven decision-making, and seamless cross-functional collaboration. How RevOps Helps in Key AccountManagement?
To others still, it means a key accountplan. We observed this troubling phenomenon while conducting research for our book Cracking the Sales Management Code. Without a common understanding of the term " sales process ," sales managers can’t coach or communicate with their sellers as effectively. AccountManagement.
AccountPlanning: Manage Long-Term Account Development. AccountPlanning: Manage Long-Term Account Development. ? What Is AccountPlanning? Strategic AccountPlanning. What Should a Key AccountPlan Include? How to Do AccountPlanning?
The ROI of AccountPlanning In the highly competitive landscape of B2B sales, sales leaders are constantly seeking strategies that can boost revenue and foster long-term customer relationships. One such strategy that has proven to deliver impressive returns is accountplanning. What is an AccountPlan?
AccountPlanning Best Practices Sales accountplanning is a critical aspect of any business that seeks to manage its customers effectively and generate more revenue. An action plan that outlines the sales accountplanning process is crucial for any company that wants to succeed.
Strategic AccountManagement in B2B Welcome to our comprehensive guide on strategic accountmanagement. Whether you’re an experienced strategic accountmanager or aspiring to become one, we share the knowledge and skills needed to excel in this critical role.
As such, they often prioritize new accounts. This makes effective accountplanning essential. With accountplanning, you identify and target potential sales opportunities within existing accounts. But with accountplanning, sellers build on the confidence and security they have already established.
This evolving landscape underscores the importance of Strategic AccountManagement (SAM) in creating value and fostering longterm partnerships. Integrating Account-Based Marketing (ABM) Creating a Center of Excellence (COE) A Center of Excellence (COE) is vital in guiding and sustaining strategic accountmanagement initiatives.
DemandFarm DemandFarm is purpose-built for key accountmanagers, particularly for those who manage complex account-based sales processes. Account Profiling Helps you get a 360-degree view of your accounts, including revenue streams, stakeholder hierarchies, and business units. Heres how DemandFarm works: 1.
The State of AccountPlanning in 2024 2023 was a challenging year for go-to-market teams. With economic uncertainty, slowing growth, and more scrutiny on every purchase, many teams struggled to close deals and retain accounts. As companies mature, digital channels for researching accountplanning tools also diversify.
Welcome to our comprehensive guide on strategic accountplanning – a vital practice for businesses looking to achieve long-term success and foster strong customer relationships. In today’s competitive landscape, having a well-defined accountplan is essential to effectively manage key accounts and drive growth.
Welcome to our comprehensive guide on strategic accountplanning – a vital practice for businesses looking to achieve long-term success and foster strong customer relationships. In today’s competitive landscape, having a well-defined accountplan is essential to effectively manage key accounts and drive growth.
Successful Strategic AccountManagement ← Back to blog There’s no doubt about it: Strategic AccountManagement is the key to success in today's competitive market. But you need the right tools and processes to unlock the power of Strategic AccountManagement before you can watch your business soar.
Being a trusted advisor is how you get into that room. In Not Just Another Vendor, the latest, indispensable book on accountplanning to come out of Altify, we learn about one seller who took a long time to learn this lesson. Sales were good, but they weren’t great. And he always came prepared. “It
By prioritizing customer needs over immediate sales, sales professionals demonstrate genuine interest in the customer’s success. Strategic AccountPlanning Teach methods for analyzing and growing key accounts. Develop skills for creating long-term accountmanagement strategies.
Why is Customer Segmentation Important in AccountManagement? Effective accountmanagement hinges on building strong, long-lasting relationships with customers. Armed with this knowledge, accountmanagers can tailor their communication, offerings, and solutions to address these specific requirements effectively.
Where To Start In the complex world of B2B sales and accountmanagement, success hinges on the ability to develop and execute a robust accountmanagement strategy. We’ll walk through the key components of building an effective accountmanagement strategy that drives revenue, customer retention, and loyalty.
How to Ignite Success With AccountPlans ← Back to blog Say hello to AccountPlans, the secret sauce that transforms ordinary sales strategies into extraordinary journeys of client engagement and revenue growth. In this blog post, we’re diving headfirst into the captivating world of AccountPlans.
Central to this quest is the art of strategic accountplanning , a methodical approach that marries sales strategy with customer relationship management to foster business growth. It is the blueprint to navigate the complexities of customer engagements and the secret weapon to unlock the true potential of your accounts.
Accountmanagement serves as the backbone of successful businesses, playing a pivotal role in fostering lasting relationships with clients or customers. At its core, accountmanagement involves the strategic oversight and nurturing of client accounts, aiming to maximize their value and satisfaction.
Key accountmanagement vs. traditional sales ← Back to blog The game of sales and customer relations has changed – staying competitive is no longer just about making the sale; it’s about nurturing valuable, long-lasting relationships with your top-tier clients. Table of Contents What is Key AccountManagement?
This makes accountplanning essential. More than upselling and cross-selling, accountplanning is partnering with existing clients. Altify notes accountplanning has increased from 36 percent of companies in 2013 to 50 percent today. Plus, with accountplanning, 74 percent see increased win rates.
How to Succeed With AccountManagement. Let’s show you how to get the most out of your accountmanagement! In this blog, we’ll break down the concept of accountmanagement, and why it’s so important in order to drive a successful business in today’s increasingly complex B2B industry. Back to blog.
If you want to run a successful B2B business, it should be focused on acquiring large customers and growing the number of users or products inside those key accounts. This is typically done through something called key accountmanagement. What is Key AccountManagement (KAM)?
Key accounts are the 20% of accounts that generate 80% of your company revenue. Before attempting to develop a key accountmanagement strategy, you must know how to identify these key accounts. Accurate identification will help you avoid rashly categorizing tail accounts as having strategic value.
In uncertain times, what is generally seen with customers is that the tacit knowledge of key accounts is retained by certain accountmanagers. Unfortunately, in circumstances where those accountmanagers get laid off or furloughed, the critical knowledge they possess is also lost.
Is a key accountmanager the same as a sales manager? Meet Anna, a diligent Sales Manager at Brilliant Solutions , a thriving software company specializing in cutting-edge automation tools. Her daily tasks revolve around driving sales, managing the sales team, and ensuring sales targets are met.
With digital key accountmanagement tools , sales teams can offer numerous advantages over traditional methods, including increased security, convenience, and visibility. With key accountmanagement evolving and becoming more complex , organizations are turning to AI as a key differentiator and enabler.
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