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Denise Freier, President and CEO at Strategic AccountManagement Association (SAMA), and Dino Bertani, Vice President, Head of Alliance Management at Zealand Pharma, talked about what’s shaping the role of KAMs/SAMs in today's business arena, and how Sales and KAM/SAM leaders can enable KAMs/SAMs to meet current and future customer needs.
By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. A shared success plan is one of the most important tools in the strategic accountmanagement toolbox. It all starts with selecting the right accounts. #4: Value Realization – This is where the rubber meets the road.
The idea of executive engagement implies an accountable and engaged member of the account team, rather than a distant back-room player. Strategic accountmanagement is a team sport and requires cross-functional, multi-tiered vertical level engagement and strong accountability.
Director Global AccountManagement, Aramex. Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions. “In Its mission is to handle defined strategic key accounts. By Shahaboddin Wahdatehagh, Sr.
Do you know how the top key accountmanagers (KAMs) become the top KAMs? They don’t just respond to an account’s needs—they anticipate them, creating proactive strategies that build trust and deepen relationships. Key Focus Areas for High-Impact AccountManagement Teams 1.
You're sitting on a goldmine of existing customers that: can deliver an above-average revenue growth; want to invest in your partnership; will co-create value in ways that neither of you could do alone. Portrait Software became a key account, and within 18 months, that partnership led to winning the larger Pitney Bowes business.
Key AccountManagement (KAM) – Research companies, use KAM technology and maintain momentum. Key AccountManagement (KAM) – Research companies Larger firms may have access to research and knowledge specialists. How should firms identify their strategic accounts? Why do law firms needs SAM?
By understanding customer goals, pressures, initiatives, and the obstacles that need to be overcome, sales teams can tailor their strategies and tactics to meet the unique needs of each customer, increasing the likelihood of success. Co-Customer Selling: Enterprise selling has been changing.
20 ways to encourage value co-creation with your customers Favourite collaboration app Listener tip In other news Quote of the week. And what if we take it one step further and ask what it means to "co-create value" with our customers? Which is why co-creation is so powerful. Don’t waste time on the wrong accounts.
In this episode, I talk to Alex Raymond from Kapta about everything to do with accountmanagement processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency accountmanagement team, when it comes to managing and delve developing existing client relationships.
Successful Strategic AccountManagement ← Back to blog There’s no doubt about it: Strategic AccountManagement is the key to success in today's competitive market. But you need the right tools and processes to unlock the power of Strategic AccountManagement before you can watch your business soar.
Includes territory planning, account planning, sales call planning, leading sales meetings, task management, using CRM, sales enablement tools, other technology tools and performance support, action planning, calendaring, project management, change management, and personal productivity practices. Value Creation.
Success lies in a tailored, strategic approach to customer success management. One that leverages Key AccountManagement (KAM) principles to retain customers and transform them into brand advocates. Masterclass by Forrester Principal Analyst Anthony McPartlin: Why companies fail with key accountmanagement?
Customers expect value co-creation. The process of value creation requires multiple functions to get involved and engaged, with accountability and deliverables clearly defined for all players in the account planning stage. The Operational Cost of Key Accounts.
Key AccountManagers had to prepare a visit to a potential client thoroughly. Key AccountManagers can now call clients in seconds – even to meet them virtually thanks to video and webinars. Meetings face to face are becoming a rare commodity.
We talked about: why it’s so important for an agency accountmanager to have have that important skill of writing briefs. Now, it’s a really fundamental part of an accountmanager’s role is to write a really good brief. I think this, particularly for the agency, accountmanager community is key.
Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic AccountManagement Association (SAMA) brought together sales and strategic accountmanagement professionals from around the globe for their annual conference. Now that the conference has come to an end, it’s time for a recap.
In our more traditional groups, marketing, and sales work in locked steps but it seems that the shift to strategic accountmanagement is often missing marketing when time comes to establish its roadmap. At Thales, this transformation began with the creation of a distinct role – account marketing.
Account-Based Selling: A Deep Dive with Lee Levitt and Ulrik Monberg Explore the ARPEDIO platform ← Back to blog In the ever-evolving world of enterprise sales, strategies and tools are constantly refined to meet the dynamic needs of businesses. He recalls a meeting with the CEO of a large insurance company.
Key AccountManagers had to prepare a visit to a potential client thoroughly. Key AccountManagers can now call clients in seconds – even to meet them virtually thanks to video and webinars. Meetings face to face are becoming a rare commodity.
The idea of executive engagement implies an accountable and engaged member of the account team, rather than a distant backroom player. Strategic accountmanagement is a team sport and requires cross-functional, vertical level engagement and strong accountability. Challenge account strategy and tactics.
Q: Can you tell us about account-based growth versus account-based marketing and how you might advise people to consider that in their program? A: “It is the idea behind the business; I have two co-founders, Louise Jefferson and Tim Shercliff. In sales, we’ve seen accountmanagement—putting senior people on your top customers.
In the world of sales, AI offers huge potential — and it could be what strategic accountmanagers have been waiting for…if used correctly. There are many aspects of business where AI is and will be impacting strategic accountmanagers. Using generative AI to develop summaries of account activity.
White Space Analysis for Key AccountManagement. There’s no denying that White Space is intriguing for all stakeholders in the SAM (Strategic AccountManagement) ecosystem. By performing White Space Analysis on your key accounts, you’ll be able to: Spot opportunities for cross- and upselling.
White Space Analysis for Key AccountManagement. There’s no denying that White Space is intriguing for all stakeholders in the SAM (Strategic AccountManagement) ecosystem. By performing White Space Analysis on your key accounts, you’ll be able to: Spot opportunities for cross- and upselling.
SAMA 7-step Strategic AccountManagement Process 4. The MEDDIC sales methodology is well-suited for enterprise sales organizations that need extensive qualification as enterprise sales (almost always) require 1) engagement from numerous stakeholders, and 2) a complex solution to meet their needs. Table of Contents 1.
An era where sales and strategic accountmanagement are driven by intelligent, targeted prospecting in close collaboration with marketing. This way, every account is treated like its own market, and sales and marketing work together and put a lot of effort into turning prospects into customers. Best in Class. Kasper Tvedebrink.
Veelo brings leadership expertise in the use of brain science, deep experience in the technology vertical and a leading team of experts who know how to win in our fast-growing market - David Keane, Co-founder and CEO of Bigtincan. Account Planning. WALTHAM, Mass.–(BUSINESS It provides users with. Industry News. Sales Enablement.
Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customer knowledge lives in your CRM systems, surveys, meeting notes, market research and excel sheets. We’re making the course creation experience significantly easier. We’ve got you covered.
Sales enablement strategies can be developed to cover not only Sales reps but also the Marketing team, accountmanagement, and customer services staff who will be directly interacting with paying customers. Inbound met meetings. Let’s start with the former: Internal mapping. Decide which is best for your organization.
If you’re an agency accountmanager and you want to invest in your career, and upgrade your accountmanagement skills, my next Account Accelerator programme starts on 27th January 2022. They’re just like, well let’s make our employees co owners of this thing. I’ve asked a few.
Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and AccountManagement. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Bhavika Kochhar. Dana is also a founding member of CS Insider.
He’s the author of the must read book for anyone in agency accountmanagement, ‘The Art of Client Service’ In this chat, we talked about: why there are fewer accountmanagers doing more with much less experience. and why often the work of great accountmanagement isn’t recognised.
Designed to be a co-pilot software, Costello stores your team’s sales playbooks in one central location and serves as a guide during sales calls to ensure your reps are asking the right questions to close the sale. The Fileboard sales engagement platform offers reps tools to increase the number of prospecting meetings and qualified leads.
Doug Winter, Seismic co-founder and CEO. Seismic, the market leader for sales enablement platforms, today announced the acquisition of Percolate, a leading marketing campaign orchestration and content management platform. Even add a "schedule a meeting" button. San Diego, CA and New York, NY (November 5, 2019) –. Video Reviews.
Implementing a defined strategy to aid and hold clients accountable to their overall video goals from the timing of production to using the videos to gain ROI. Meet predefined retention and revenue goals, and drive an accurate, iterative forecast. Apply here: [link]. Be the point of escalation for all communications with customers.
Pipeline management training can increase your sales manager’s effectiveness. It can also provide the necessary structure and knowledge to help sales teams improve their accountmanagement processes. According to Gartner, 72% of chief sales officers (CSOs ) cite improving pipeline creation as their top priority.
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