article thumbnail

ALIGNING A MULTIFUNCTIONAL TEAM TO SOLVE A HEALTHCARE CUSTOMER’S LONG- STANDING PAIN POINT

Strategic Account Management Association

By Emily Williams, Strategic Account Manager , Pfizer. This is the story of how I led a project with my integrated account team to support a process for a key customer to efficiently and effectively triage appropriate patients out of the emergency department so that they could receive proper outpatient care.

article thumbnail

SAMA releases Biannual 2021 Compensation Report

Strategic Account Management Association

Participants included 200 Account Managers, SAM Program Directors, and Central Office/Program Managers across 8 industries worldwide. In 2020, account managers in healthcare received 20% higher pay than in 2018, compared to other industries where pay rose just 2.7%. About the Report. Email Joel Schaafsma.

article thumbnail

How Royal Became a Trusted Advisor and Streamlined Solutions Saving $300,000 Per Patient

Strategic Account Management Association

By Roshni Patel, Customer Success Manager, Royal Ambulance. Royal Ambulance is a California-based transportation company committed to connecting patients and providers in the healthcare continuum through transportation, technology and seamless experiences. What processes has your organization initiated to combat customer roadblocks?

article thumbnail

How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

Director Global Account Management, Aramex. Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions. Segments are managed by leaders specialized in each industry. “In By Shahaboddin Wahdatehagh, Sr.

article thumbnail

What is Key Account Management? Strategy and Tips

Upland

Account planning and effective account management strategies are about much, much more than your key accounts. That said, any account manager worth their salt has a strategy for their key accounts. Key account management means understanding your customer’s business as well as they do.

article thumbnail

Understanding What Your Customer Needs to Solve

Strategic Account Management Association

The post Understanding What Your Customer Needs to Solve appeared first on Strategic Account Management Association. Learning about a customer's journey prior to their need is the gateway to finding solutions.

article thumbnail

How To Build A Resilient Sales Identity

Strategic Account Management Association

The post How To Build A Resilient Sales Identity appeared first on Strategic Account Management Association. A step-by-step approach to help you disconnect from uncontrollable outcomes at work and build a healthy work identity in sales.