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By Emily Williams, Strategic AccountManager , Pfizer. This is the story of how I led a project with my integrated account team to support a process for a key customer to efficiently and effectively triage appropriate patients out of the emergency department so that they could receive proper outpatient care.
Participants included 200 AccountManagers, SAM Program Directors, and Central Office/Program Managers across 8 industries worldwide. In 2020, accountmanagers in healthcare received 20% higher pay than in 2018, compared to other industries where pay rose just 2.7%. About the Report. Email Joel Schaafsma.
By Roshni Patel, Customer Success Manager, Royal Ambulance. Royal Ambulance is a California-based transportation company committed to connecting patients and providers in the healthcare continuum through transportation, technology and seamless experiences. What processes has your organization initiated to combat customer roadblocks?
Director Global AccountManagement, Aramex. Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions. Segments are managed by leaders specialized in each industry. “In By Shahaboddin Wahdatehagh, Sr.
Account planning and effective accountmanagement strategies are about much, much more than your key accounts. That said, any accountmanager worth their salt has a strategy for their key accounts. Key accountmanagement means understanding your customer’s business as well as they do.
The post Understanding What Your Customer Needs to Solve appeared first on Strategic AccountManagement Association. Learning about a customer's journey prior to their need is the gateway to finding solutions.
The post How To Build A Resilient Sales Identity appeared first on Strategic AccountManagement Association. A step-by-step approach to help you disconnect from uncontrollable outcomes at work and build a healthy work identity in sales.
How does your accountmanagement team keep up with the challenges and opportunities presented by growth? And how do you define accountmanagement objectives that deliver results? I'm excited to share my conversation with Calin Muresan , Existing Business Manager at Netguru. 07:27 Example of aligned KPIs.
Our revenue teams are physically distributed through time zones and countries, as well spread across 25-plus product lines that serve industries from healthcare to tech. But as a provider of a robust set of sales management and methodology capabilities , our teams work with some of the biggest sales organizations in the world.
In this guide, we’ll delve into the intricacies of enterprise sales, their importance, key stages, and the metrics that will help you optimize your strategy as a key accountmanager. Beyond the immediate revenue boost, several other advantages make enterprise sales a strategic priority for key accountmanagers.
How you reward Key AccountManagers is seen as a critical ingredient in the overall success of any Key AccountManagement KAM strategy. The role of a key accountmanager requires effective coordination of a web of complex activities. Reward schemes fall into three categories: .
How you reward Key AccountManagers is seen as a critical ingredient in the overall success of any Key AccountManagement KAM strategy. The role of a key accountmanager requires effective coordination of a web of complex activities. . Reward schemes fall into three categories: 1.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance key accountmanagement processes. Interested in seeing a Key AccountManagement solution to help you retain and grow key customers?
As AI-powered systems automate routine tasks, healthcare professionals can focus more on patient interactions and personalized care. Given this backdrop, pharma urgently needs to evolve how it partners around the basic issues and broad healthcare challenges. Competitive landscape. What does this mean for sales?
The Healthcare industry is a cornerstone of societal well-being, encompassing a vast array of services from primary care and specialized medical treatments to pharmaceutical manufacturing and health insurance. Hospital management ensures the efficient operation of healthcare facilities, while clinical services deliver essential medical care.
Are you ARPEDIO’s new AccountManager within the Nordics? Are you ARPEDIO’s new AccountManager within the Nordics? Are you ARPEDIO’s new AccountManager within the Nordics? ? Are you an aspiring future Account Executive and have a passion for sales and leadership? Back to careers. What you will do.
Are you Arpedio’s new AccountManager within the Nordics? Are you Arpedio’s new AccountManager within the Nordics? Are you Arpedio’s new AccountManager within the Nordics? ? Are you an aspiring future Account Executive and have a passion for sales and leadership? Back to careers. What you will do.
B2B Book Club Selection (July 2022) A monthly selection of handpicked business books specifically to help key accountmanagers get better results for their clients, companies and careers. AccountManager Tips · 1. The Stress Code is a response to the global call for stress management solutions. Table of Contents.
the evolving healthcare industry, pharma and bio-tech companies are now focusing on each component of market access: – Price – Channel – Stakeholders – Government agencies How do these elements apply to new types of decision makers, previously unknown to market access teams?
the evolving healthcare industry, pharma and bio-tech companies are now focusing on each component of market access: – Price. A survey conducted by Cegedim revealed that Key AccountManagement (KAM) was the technique that procured the best results for market access strategies. – Channel. – Stakeholders.
Pharmaceutical commercial teams struggle to understand what is defined as healthcare customer “ecosystems”. So, stakeholders who are charged with evolving the total patient experience and streamlining the cost equation associated with it, need Pharma to step up and offer time-sensitive solutions to help manage the patient populations.
Pharmaceutical commercial teams struggle to understand what is defined as healthcare customer “ecosystems”. So, stakeholders who are charged with evolving the total patient experience and streamlining the cost equation associated with it, need Pharma to step up and offer time-sensitive solutions to help manage the patient populations.
If you are a healthcare communications agency owner and you're looking to stay ahead in the ever-evolving world of pharmaceutical marketing, then this episode on GenAI is for you.
Let’s explore how a digital mindset is powering the next wave of growth in accountmanagement and its subsequent impact on sales enablement. Key AccountManagement : It’s a strategic approach to managing and nurturing relationships with a company’s most valuable customers or ‘key accounts’.
This cost-saving benefit is achieved by streamlining processes and eliminating inefficiencies, allowing marketing teams to allocate resources more effectively RevOps is more than just a framework—it’s the backbone of transformative business strategies like Account-Based Marketing (ABM), Product-Led Growth (PLG), and advanced sales enablement.
In Not Just Another Vendor, the latest, indispensable book on account planning to come out of Altify, we learn about one seller who took a long time to learn this lesson. Unparalleled growth opportunities to expand, upsell and grow net new opportunities in new, existing accounts, and from referrals.
It also allows companies to transition from tactical selling to strategic accountmanagement , giving a scalable, professional B2B account approach while enabling companies to continue driving short-term revenue goals. Aligns with SAMA (Strategic AccountManagement Association) competencies.
This chat with Richard Long , Director of Strategy & Communications at earthware will be particularly interesting for you if you’re curious to understand how management consultancies operate versus agencies, and why they could potentially be posing a threat to your agency business. – what a land and expand approach looks like.
See how individual departments, ranging from sales to accountmanagement, are performing with customer-related metrics using a department performance dashboard. Healthcare Dashboard. Healthcare reporting dashboards focus on the operational performance of the facility and its staff. Healthcare KPIs.
The Current State Situation Historically, due to being in a mature vertical where you have serviced many customers for many years, with upgrades, maintenance, services, and expansions, you have focused on territory management and accountmanagement and experienced reasonable growth in your industry.
Over the years, the healthcare industry is gaining prominence and becoming competitive. With many applications in the healthcare market, patients are highly informed, thus demanding superior and prompt customer service in the forthcoming years. What is Healthcare CRM? Benefits of CRM in healthcare Industry.
The Medical Device industry plays a pivotal role in modern healthcare, driving innovation in medical technology and enhancing patient outcomes. According to Deloitte, the medical device market is expected to reach $612 billion by 2025, reflecting the critical role these devices play in the healthcare ecosystem.
The Digital Health industry is at the forefront of transforming healthcare delivery by integrating cutting-edge technology with traditional healthcare practices. Human resource management ensures a skilled workforce, and firm infrastructure supports overall operations.
Why is this relevant to Key AccountManagement (KAM)? Healthcare professionals, payers, pharmaceutical and medical device employees are open about this when you speak to them. The account team should be very clear about the resources available to each account, and understand the rationale for this.
What is insight and how does it fit within Key AccountManagement (KAM)? One of the most important aspects of an effective Key AccountManagement (KAM) model is therefore to have a forensic level of insight, not only about individual decision makers, but also the environment and stakeholders who are involved more broadly.
We have recently published through the Association for Key AccountManagement www.a4kam.org an article on using a toolkit the ‘Power Grid’ to sharpen focus and decision making. Alistair Taylor, Managing Partner of Brightbridge Consulting, is a Board Member of the Association. The four boxes of the Power grid ask.
Many researchers have noted, to gain market access and remain competitive, pharmaceutical and medical technology manufacturers must demonstrate clinical and economic evidence to providers, healthcare decision-makers and payers. The Health Economics team brings extraordinary focus to an account or market or key government stakeholders.
Example #1 – SaaS healthcare company in NYC. In fact, the growth happened so fast they had to hire an AccountManager within 5 months to keep up with the new $1MM+ dollar upsell opportunities that suddenly materialized. However, the clients we’ve worked with who’ve embraced this mindset have realized incredible growth.
The reality of Key AccountManagement (KAM) in most Pharmaceutical and Medical Device organisations is that it is largely something that is viewed as a sales activity. Many organisations expect a breadth of departments, such as medical, sales, marketing, pricing, market access and Government affairs to play a role in accounts.
Depending on the type of support needed, MyTasker can assign you an accountmanager who can build a trained team of virtual assistants to provide specialized support if one assistant isn't enough. Virtual staff finder manages the entire assistant hiring process for you. HelloRache provides assistance to healthcare businesses.
The Biotechnology industry is a powerhouse of innovation, revolutionizing healthcare, agriculture, and environmental management. Human resource management ensures the availability of skilled personnel, and firm infrastructure supports overall operations.
Ned has over 12 years of professional sales experience, 10 of which he has spent in healthcare sales, strategic accountmanagement and sales leadership working for Medtronic, the largest medical device company in the world. Chris has previously worked 40+ years for DHL, latest as Global Sales Director. Harvey Dunham.
Ned has over 12 years of professional sales experience, 10 of which he has spent in healthcare sales, strategic accountmanagement and sales leadership working for Medtronic, the largest medical device company in the world. Chris has previously worked 40+ years for DHL, latest as Global Sales Director. Harvey Dunham.
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