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The relationship between procurement and sales teams has always been something of a power struggle. Here, Harvey Dunham and Christopher Jensen of the Strategic AccountManagement Association, give the sales slant on how procurement can genuinely become a customer of choice.
The best sales podcasts key accountmanagers should listen to Are you a key accountmanager? Why selling is hard for key accountmanagers Key AccountManagers are busy making sure clients get the best from what they've already bought. He was responsible for managing 168 accounts!
As a strategic accountmanager, you take the long view in working with your customers to ensure that each of them gets the right solution. When it’s time to close the deal, procurement is introduced into the process and now runs the relationship and the deal – and they only focus on the price. It doesn't have to be this way.
Why is key accountmanagement important? Well, i f you don't have key accountmanagement in place, you could leave money on the table, be helpless to competitor threats and put your most valuable clients at risk of defection. Key accountmanagement is the secret to grow revenue and customer retention.
New procurement teams introduce big challenges and new opportunities into the customer relationship. As a supplier you need to adjust fast and build a foundation of trust. My old contact has been replaced First things first: find out what they want 10 steps to become a supplier of choice Check these out Quote of the week.
Phil is an accountmanagement and sales professional professional with a wealth of experience and wisdom he's distilled into The Tenets of AccountManagement. These guiding principles have served Phil well and I know they will help you find success as a key accountmanager. The Tenets of AccountManagement.
Your first 90 days in a new job as an accountmanager are the most challenging.and with the most at stake. A detailed list of all the activities you need to do to get settled into your new accountmanagement role, grouped into 30 day periods. Are you moving to accountmanagement from a different profession?
Capture Strategy Tips A capture strategy identifies how to position organizations as the supplier of choice and convince clients to renew without considering alternatives. Your job as a key accountmanager is to deliver the kind of value that convinces your clients to stay in the loop. Suppliers submit proposals to provide them.
From the customer’s point of view there are 4 types of relationships that they have with their suppliers. STAGE 2 – THIRD PARTY SUPPLIER. We cover a lot of material on how to be a trusted advisor within our Online Sales Training and our Key AccountManagement Training courses. Order Taker? Trusted Advisor?
I spoke to Jessica Bowler and Iris Gatzweiler , two senior procurement clients who shared some insights into the pitching process. Don’t forget to go back to Episode 9 , where Jessica and Iris talked about how to approach and develop relationships with procurement. Welcome to Episode 54. So welcome Iris and Jess. Wonderful, Jess.
In this episode, I chat to Mike Lander, CEO of Piscari, a former procurement director who now assists sales teams in negotiating with procurement departments. We also dive into a five-step framework to help you negotiate more effectively and shed light on some questionable tactics employed by less experienced procurement professionals.
Sellers sometimes work with professional procurement leaders and company executives who work together frequently and have processes and policies to guide their purchase pursuits. The most commonly supported activities for commercial methodologies include prospecting and opportunity management.
This is the top 10 tips to be successful in agency accountmanagement. And she said, good accountmanagement makes everything run smoothly. But great accountmanagement is what transforms the relationship from a client supplier to one of a real partnership. Welcome to Episode 27.
Raw material sourcing ensures the procurement of high-quality inputs, while product development focuses on creating products that meet consumer needs. Procurement secures essential materials and services, while technology development drives innovation.
Procurement secures essential materials and services, while technology development drives continuous innovation. Human resource management ensures a skilled workforce, and firm infrastructure supports overall operations. Establishing strong relationships with component suppliers ensures the quality and reliability of hardware.
One of the things that accountmanagers who come on my Account Accelerator programme tell me is that they have a barrier to growing existing business, because they don’t feel like they’re talking to the decision maker. The second one is to decide whether you have a good relationship with the procurement department.
’ that kind of bias supplier relationship, then you start from the wrong place. So there’s this buyer/supplier relationship. This wrong mindset of seeing ourselves as this supplier, I’m here to do and implement. I remember reading, I think he was a procurement director, global procurement Director at P&G.
Procurement secures essential resources, while technology development drives innovation. Human resource management ensures the availability of skilled personnel, and firm infrastructure supports overall operations. Support activities are equally crucial.
We wanted to look at how important some accounts are to businesses, and how to create a kind of extraordinary focus on those accounts that really drives long-term value for both companies. In sales, we’ve seen accountmanagement—putting senior people on your top customers.
As I write this, I am aware of several initiatives underway to better assess the sustainability of suppliers. The United Nations is sponsoring an initiative to develop a common supplier framework in the health industry. Procurement functions in different companies are looking at how to apply ESG metrics to their key suppliers.
We also ran an AI for AccountManagers webinar recently together with Roy Murphy and the recording has been asked for several times. So can you talk to us a bit about how basically guidelines for agencies and accountmanagers in particular that might be using those tools? 35:32 Sharon Toerek Exactly.
Across many industry sectors and geographies, customers are shifting the ways in which they choose suppliers and service providers. They didn’t join to help CFOs and procurement professionals to cut costs but that’s what partners in law ?rms Clients’ Demands are Shifting. But are they truly client-centric?
The client will always tell you price is a problem, and you know it’s going to be part of the conversation with a professional procurement team. • And if they're using third party suppliers, how responsive will they be in that project? But actually, the third cost which relates to ‘Engagement Efficiency’ is the key one.
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