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As conveners of the largest community in the world dedicated to strategic and key accountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. Sales and accountmanagement – no longer an expense but an investment.
Just when customer account teams and salespeople were beginning to grow accustomed to virtual-only sales and accountmanagement, a return to (some) face-to-face interactions is on the horizon. Jonathan Hughes, Partner, Vantage Partners, and David Chapnick, Partner, Vantage Partners.
Understanding the difference between landing new business and managing existing accounts is critical for your sales organizations success. On the surface, sales and accountmanagement have similar goals: Build strong relationships with customers and increase profitable revenue.
15 Reasons Why You Might be a Bad AccountManager Bad key accountmanagers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad key accountmanager and how to turn yourself into a good one. Account plans are help you define your key account strategy.
21 free courses for key accountmanagers to boost your skills now A key accountmanager has to grow and retain their clients. Find out what those skills are, along with 21 free courses to help you become a better key accountmanager. Need more help to improve your key accountmanagement skills?
The answer: Key accountmanagement. In this comprehensive guide to key accountmanagement, you'll learn: The definition of key accountmanagement. How to know whether your company needs a key accountmanagement strategy. The difference between key accountmanagement and selling.
This process involves multiple product demonstrations, engaging with IT, procurement, and finance stakeholders, and significant customization to meet the client’s needs. Enterprise sales involve selling goods or services to large businesses or organizations, often resulting in long-term, high-value contracts.
For accounts you’ve lost, you can conduct a similar internal review, based on information from your key relationships inside the customer’s organization. Take the time to analyze all the key factors in an account, including: Key players. Your valueproposition. Make Sure Your ValueProposition Is Mutually Beneficial.
Your first 90 days in a new job as an accountmanager are the most challenging.and with the most at stake. A detailed list of all the activities you need to do to get settled into your new accountmanagement role, grouped into 30 day periods. Are you moving to accountmanagement from a different profession?
Key AccountManager or Strategic Ecosystem Leader? Key AccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty Key AccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. Basic alignment on value drives priority, success, and a long-term partnership.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance key accountmanagement processes. Interested in seeing a Key AccountManagement solution to help you retain and grow key customers?
The ValueProposition. In addition, they're cross referenced with related KPIs which is useful when looking to appeal to multiple stakeholders. B2B elements of value Now I know KPIs aren't for everyone. For an alternative approach, check out the B2B Elements of Value Pyramid. The Measurement. Bernard Marr.
According to CSO Insights research , only 29 percent of organizations report being effective at using a formal process for account engagement and development of relationships with key stakeholders. When managing large accounts, many sales teams struggle to access diverse stakeholders. Develop a Situation Appraisal.
Demonstrate that you value your client's business. Create contact plans to keep in touch with key stakeholders in your company and your client's. Your job as a key accountmanager is to deliver the kind of value that convinces your clients to stay in the loop. Stakeholdersvalue business improvement.
This is crucial because while the account executive may lead the account planning process, the entire deal team needs to benefit from a high-quality account plan. By staying ahead of these signals, accountmanagers can proactively address concerns and strengthen the relationship.
In this episode, I talk to Alex Raymond from Kapta about everything to do with accountmanagement processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency accountmanagement team, when it comes to managing and delve developing existing client relationships.
Navigating the complexities of B2B sales, especially with high-value enterprise deals and multiple stakeholders, can be challenging. The Miller Heiman sales process incorporates methodologies for opportunity management, stakeholder engagement, and solution selling.
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / key accountmanagers /sales professionals enhance their understanding of Key AccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to key accountmanagement.
Strategic AccountManagement in B2B Welcome to our comprehensive guide on strategic accountmanagement. Whether you’re an experienced strategic accountmanager or aspiring to become one, we share the knowledge and skills needed to excel in this critical role.
the evolving healthcare industry, pharma and bio-tech companies are now focusing on each component of market access: – Price – Channel – Stakeholders – Government agencies How do these elements apply to new types of decision makers, previously unknown to market access teams?
– Stakeholders. Customized processes and functions are required to effectively engage these new stakeholders. A primary challenge for pharma and bio-tech companies is how to identify the right stakeholders in the approval process. – Research each stakeholder and align your goals with theirs.
Key accountmanagement best practices ← Back to blog In today’s competitive landscape, effectively managing key accounts is not just a strategy: It’s a necessity. Now, let’s dive into the best practices of key accountmanagement. Ready to increase customer lifetime value?
Elevating AccountManagement Through Metrics and KPIs Explore ARPEDIO's AccountManagement Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective AccountManagement strategies and tools becomes paramount.
Some used the DMU (see introductory video on DMUs ) and the stakeholder matrix for targeting. Portfolio management. One delegate was struck by my fun use of dinosaurs in portfolio management. Key AccountManagement (KAM) programme (kimtasso.com). Key AccountManagement KAM in a nutshell (kimtasso.com).
As a key accountmanager, you not only need to keep your clients, you need to keep them profitable. Sales and key accountmanagement Too often, key accountmanagers retreat from sales-focused conversations because it feels manipulative. All the things key accountmanagers work hard to avoid.
ne the value potential of the solution for customers. Use of knowledge management systems and learning with customers Provide valueproposition for the customer's network. You can work with your stakeholders in real time to unlock conversations, insights and ideas. Designing and producing the solution.
This cost-saving benefit is achieved by streamlining processes and eliminating inefficiencies, allowing marketing teams to allocate resources more effectively RevOps is more than just a framework—it’s the backbone of transformative business strategies like Account-Based Marketing (ABM), Product-Led Growth (PLG), and advanced sales enablement.
As an AccountManager, there's always something to negotiate. You need to know the answers to these and other questions: What’s your valueproposition (as your client sees it, now you)? Consider resistance management – what kind of complaints or concerns might be raised. Successful Sales Negotiation Strategy.
We talk to Dominque Côté about the central role of marketing in Key AccountManagement (KAM). Along with the Key AccountManager, marketing is the co-orchestrator of KAM – they are intrinsically linked. This broader perspective is vital to support the development of the account-centric Valueproposition. .
Successful AEs can go on to sales management, enterprise sales, or even executive roles, depending on the size of the company. Post-Sales AccountManager After the AE closes a deal, a post-sales accountmanager is responsible for managing that sales account and ensuring that the client is satisfied with the quality of the product or service.
Details at the end of this page ) The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in key accountmanagement. Connected with key stakeholders and decision makers. Differentiated my valueproposition. Learn more.
While having a lemonade stand when you were five wouldn’t really hold up on a resume, some traditional sales experiences you may already be familiar with are working as a cashier at a retail store or fast-food chain being an accountmanager at a local business. How To Get Sales Experience.
(SAMA = Strategic AccountManagement Association. Explore actionable strategies, best practices, and innovative approaches that promise to revolutionize the way you approach Strategic AccountManagement. SAM professionals identified as value creators, ecosystem orchestrators, and champions of data-driven decision-making.
In this blog post, we will explore the ROI of account planning, define what an account plan entails, discuss its role in sales success, and provide valuable insights backed by trusted sources such as Gartner and Forrester. What is an Account Plan? Furthermore, a tactical plan is an integral part of the account planning process.
In the world of strategic accountmanagement, the term “accountvalue” is thrown around frequently, as if it were a fixed asset that could be easily calculated and universally agreed upon. But what if I told you that there is no such thing as “accountvalue”?
Relationship Building Nurturing and strengthening the relationship with key stakeholders through effective communication and value delivery. Performance Monitoring Tracking and measuring the success of the account plan against key performance metrics to ensure continuous improvement and accountability.
Relationship Building Nurturing and strengthening the relationship with key stakeholders through effective communication and value delivery. Performance Monitoring Tracking and measuring the success of the account plan against key performance metrics to ensure continuous improvement and accountability.
The purpose of creating a template is to scale future account plans that are necessary. Sales The sales team should work closely with accountmanagers to ensure that the account plan is aligned with the customer’s needs and priorities. Key account planning is a critical component of strategic accountmanagement.
To scale an account growth strategy, businesses can implement strategic accountmanagement processes that incorporate strategic accountmanagers and accountmanagers. They also develop and implement strategic account plans that align with the business’s goals and objectives.
Identify stakeholder relationships you can leverage to gain access to the key decision-makers for each of your 3 to 5 ‘revenue growth ideas.’. Craft the valueproposition for why your solution should be adopted now. Feel free to come up with a dozen or more scenarios and debate them.
Of course, it is critical to know the external stakeholders who make the decisions within the account. It is not uncommon for these organisations to have very specific ‘target’ lists of key stakeholders to see within an account. What is the account objective?
Effective value chain management enhances operational efficiency, reduces costs, and fosters innovation, thereby creating significant value for patients, healthcare providers, and stakeholders. Finance and Accounting: Managing financial resources and investments.
By incorporating these key components into your account plan strategy, you can maximize your sales success and create a solid foundation for sustainable growth and client satisfaction. These elements work together to ensure a tailored, focused, and successful approach to sales accountmanagement.
A learning environment that’s anything but conventional ARPEDIO was right in the middle of it all, surrounded by Strategic AccountManagement (SAM) professionals who shared our drive for success and eagerness to push boundaries and exchange game-changing ideas about the future of SAM. Let’s dive in.
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