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As conveners of the largest community in the world dedicated to strategic and key accountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. Sales and accountmanagement – no longer an expense but an investment.
Definition of key accountmanagement. If you're not sure what key accountmanagement is, don't worry, you're not alone. Before we get to that, let me explain how key accountmanagement became a business strategy. Key accountmanagers kept them. Key AccountManagement Concepts.
Just when customer account teams and salespeople were beginning to grow accustomed to virtual-only sales and accountmanagement, a return to (some) face-to-face interactions is on the horizon. Jonathan Hughes, Partner, Vantage Partners, and David Chapnick, Partner, Vantage Partners.
Understanding the difference between landing new business and managing existing accounts is critical for your sales organizations success. On the surface, sales and accountmanagement have similar goals: Build strong relationships with customers and increase profitable revenue.
15 Reasons Why You Might be a Bad AccountManager Bad key accountmanagers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad key accountmanager and how to turn yourself into a good one. Account plans are help you define your key account strategy.
21 free courses for key accountmanagers to boost your skills now A key accountmanager has to grow and retain their clients. Find out what those skills are, along with 21 free courses to help you become a better key accountmanager. Need more help to improve your key accountmanagement skills?
It is understood that within many organizations there are existing accountmanagers who have either been trained or who are extremely gifted and intuitive in the art and science of strategic accountmanagement. Some organizations have also chosen the terms GAM (Global AccountManager), and CAM (Corporate AccountManager).
the committee responsible for overseeing purchasing decisions), I met thousands of salespeople and strategic accountmanagers through the years, and I would say that no more than 3 percent or so had bothered going through my company’s 10-K. This is the base of the pyramid. Strategies, goals, challenges. sellingtoexecutives.com.
The answer: Key accountmanagement. In this comprehensive guide to key accountmanagement, you'll learn: The definition of key accountmanagement. How to know whether your company needs a key accountmanagement strategy. The difference between key accountmanagement and selling.
With a premium placed on customer acquisition cloud computing organizations have put accountmanagement on the back burner. Before it gets too late implement an AccountManagement process to reduce customer churn, increases customer lifetime value, generate leads for expansion and proactively identify account risk.
For accounts you’ve lost, you can conduct a similar internal review, based on information from your key relationships inside the customer’s organization. Take the time to analyze all the key factors in an account, including: Key players. Your valueproposition. Make Sure Your ValueProposition Is Mutually Beneficial.
More and more companies expect their key accountmanagers to be thought leaders. Why key accountmanagers need a personal brand I've been collecting job descriptions for years. I was a little startled to find key accountmanagers are now expected to be thought leaders. Here's how. Table of Contents.
Key AccountManagement (KAM) – Research companies, use KAM technology and maintain momentum. Key AccountManagement (KAM) – Research companies Larger firms may have access to research and knowledge specialists. How should firms identify their strategic accounts? Why do law firms needs SAM?
Closing high-value agreements exceeding $250,000 typically requires at least six months of strategic planning and execution. In this guide, we’ll delve into the intricacies of enterprise sales, their importance, key stages, and the metrics that will help you optimize your strategy as a key accountmanager.
Your first 90 days in a new job as an accountmanager are the most challenging.and with the most at stake. A detailed list of all the activities you need to do to get settled into your new accountmanagement role, grouped into 30 day periods. Are you moving to accountmanagement from a different profession?
Key AccountManager or Strategic Ecosystem Leader? Key AccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty Key AccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. Basic alignment on value drives priority, success, and a long-term partnership.
It is understood that within many organizations there are existing accountmanagers who have either been trained or who are extremely gifted and intuitive in the art and science of strategic accountmanagement. Some organizations have also chosen the terms GAM (Global AccountManager), and CAM (Corporate AccountManager).
It has prioritized lead and opportunity management over accountmanagement. Guided by both the industry and the CRM solutions they were using, businesses and organizations never really dug into real accountmanagement. A vital key to strategic accountmanagement is creating value for the customer.
The ValueProposition. Reveal the valueproposition In other words – the hook. Share your vision for the future and package up everything you've learned into a few sentences that defines your irresistible value. It's a simple framework to help create your valueproposition. The Measurement.
In this episode, I talk to Alex Raymond from Kapta about everything to do with accountmanagement processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency accountmanagement team, when it comes to managing and delve developing existing client relationships.
Losing a strategic account represents a monumental loss and you may find yourself banging your head against a wall, asking where you went wrong or if you missed early warning signs. Meanwhile, your leadership expects you to initiate a top-to-bottom review of your strategic accountmanagement plan. What to Do Instead.
A single valueproposition can’t appeal to all your clients. A differentiated valueproposition is the first step of transforming ideas into results. Adapted from: Maximizing ValuePropositions to Increase Project Success Rates Remember: you don’t have to be the best. What does your client want to achieve?
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance key accountmanagement processes. Interested in seeing a Key AccountManagement solution to help you retain and grow key customers?
When clients say "price" they really mean value How to differentiate through value Steps to stand out from the competition World Letter Writing Day Workshop: How to successfully execute a negotiation strategy In other news Quote of the week. A differentiated valueproposition is the first step of transforming ideas into results.
By leveraging AI, you can provide all stakeholders with a consistently excellent product, regardless of the individual account executive’s commitment or diligence. By staying ahead of these signals, accountmanagers can proactively address concerns and strengthen the relationship.
After 25 years of educating and training sales and accountmanagement professionals on what it takes to gain access to the C-Suite, and stay on the top of their mind… I can honestly say that accessing and/or gaining access to these most influential (and powerful) leaders can be boiled down to 3 key considerations. By: Denny Chapman Jr.
And to evaluate the relative attractiveness of different segments Malcolm McDonald on valuepropositions – How to develop them (kimtasso.com) In professional service firm (PSF) marketing there is the challenge that we often span both B2B and B2C markets , across multiple sectors and for sometimes hundreds of service lines in different territories.
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / key accountmanagers /sales professionals enhance their understanding of Key AccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to key accountmanagement.
Strategic Account Planning Teach methods for analyzing and growing key accounts. Develop skills for creating long-term accountmanagement strategies. Value Articulation Craft compelling valuepropositions tailored to each customer. Teach empathy and how to handle difficult conversations.
A challenging role requiring deep insight into potential clients and valuepropositions as well as a great deal of confidence. Amongst the delegates were business development executives and managers with responsibility for between three and five clients as part of their firm’s Key Client Programme (KCP) or Key AccountManagement (KAM).
This article focuses on individual competencies, especially those of the Key AccountManagers. It provides you with a precise description of the skills and competencies required from a true Key AccountManager (not a plain entreprise customers sales rep). Defining Skills & Competencies.
Strategic AccountManagement in B2B Welcome to our comprehensive guide on strategic accountmanagement. Whether you’re an experienced strategic accountmanager or aspiring to become one, we share the knowledge and skills needed to excel in this critical role.
But, for B2B companies, it falls to the sales team or the key accountmanagement team to ask. Warwick Brown // AccountManager Tips. Would you be open to setting aside some time so I can explain our valueproposition? A step-by-step guide to client engagementKey AccountManagers aren't short of people.
Introduce your valueproposition and start with your conclusion. Introduce your valueproposition and start with your conclusion. Executive level presentation framework in 22 minutes Introduction (2 minutes). Keep it simple - who you are and why you're there. The hook (2 minutes). In other words, put the last slide first.
Key accountmanagement best practices ← Back to blog In today’s competitive landscape, effectively managing key accounts is not just a strategy: It’s a necessity. Now, let’s dive into the best practices of key accountmanagement. Ready to increase customer lifetime value?
Elevating AccountManagement Through Metrics and KPIs Explore ARPEDIO's AccountManagement Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective AccountManagement strategies and tools becomes paramount.
In the intricate world of business operations , the distinction between roles in sales and client management is pivotal. Specifically, sales positions such as Account Executive and AccountManager are critical in driving a business’s success. Who is an Account Executive? Who is an AccountManager?
One delegate was struck by my fun use of dinosaurs in portfolio management. On a more serious note, we considered the advice of Malcolm McDonald on categorising clients from his book Malcolm McDonald on valuepropositions – How to develop them (kimtasso.com). Key AccountManagement (KAM) programme (kimtasso.com).
Customer-Led and Team-Enabled Marketing In the evolving landscape of Key AccountManagement (KAM), Account-Based Marketing (ABM) has emerged as a cornerstone for driving customer-centric innovation. By Dominique Ct CEO & Founder Cosawi Why isnt Marketing in the KAM/ SAM journey ?
As a key accountmanager, you not only need to keep your clients, you need to keep them profitable. Sales and key accountmanagement Too often, key accountmanagers retreat from sales-focused conversations because it feels manipulative. All the things key accountmanagers work hard to avoid.
Why key accountmanagers need a personal brand Why I started to build my personal brand Step 1: Figure out your personal brand Step 2: Create a personal branding plan Step 3: Become a student of personal branding Join the Personal Branding Playbook In other news Quote of the week. Account Director, Key Strategic Accounts, Refinity.
As customers shift toward digital banking and self-service channels, traditional banks are forced to rethink their valueproposition. In a highly competitive market, banks must balance customer expectations with regulatory requirements and risk management, all while ensuring profitability.
For instance, someone who loves to get to know their customers and help them achieve their goals over an extended period would likely be best in accountmanagement. Account Executive (AE). AccountManager. Sales Manager. AccountManager. Regional Sales Manager. Outside Salesperson.
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