Account marketing Client Relationships Profitability 
Red Star Kim
JUNE 15, 2023
At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. Delegates were from legal and accountancy firms in the UK, Channel Islands, Germany and United Arab Emirates. How should firms identify their strategic accounts?
Red Star Kim
OCTOBER 16, 2023
Delegates included both partners and business development professionals (some with a banking background) from law firms (employment, criminal, disputes, offshore), accountancy practices (audit, forensic, insolvency and restructuring and financial services.
Red Star Kim
DECEMBER 5, 2023
Leadership and the In-Group/Out-Group Phenomenon (blanchard.com) Create a sense of unity by reminding people we are on the same team and all striving for the same results (happy clients and increased profits). A similar approach would be to unite people behind the need to focus on client interests and overcoming competitor activity.
Red Star Kim
APRIL 17, 2023
There were also variations on factors such as financial (it’s easy to measure revenue and profit) and others such as market positioning, longevity, reliability/security and prestige. There was also discussion about the use of grading criteria for individual attributes such as seniority, influence, sponsorship and loyalty.
Red Star Kim
NOVEMBER 18, 2022
She explained her firm’s core purpose was to build trusting relationships and vision of being independent, sustainably profitability and global. Take people with you (by learning what’s important to them). Be agile and responsive. This is supported by values to be collaborative, genuine and responsive.
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