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The answer: Keyaccountmanagement. In this comprehensive guide to keyaccountmanagement, you'll learn: The definition of keyaccountmanagement. How to know whether your company needs a keyaccountmanagement strategy. How to identify keyaccounts.
KeyAccountManagement (KAM) – Research companies, use KAM technology and maintain momentum. KeyAccountManagement (KAM) – Research companies Larger firms may have access to research and knowledge specialists. Some firms provide templates of different types of KAM meeting types.
Strategic Account Planning is a strategic process sales teams use to increase the likelihood of winning, retaining, and growing critical accounts, to maximize the long-term revenue of an account. An account plan should be interactive and a living, breathing document used as a framework for the account.
There was advice for pragmatic solutions: from starting small (focus on a few key relationships, concentrate on “field of play”, KeyAccountManagement (KAM) programmes), preparing relationship maps, scraping data from email threads and reverse engineering successful relationships.
Surprisingly, delegates were more likely to use spreadsheets than a CRM for managing client and referrer information. Half the delegates had a KAM (KeyAccountManagement) programme at their firm. Two thirds of the delegates felt their personalities were dog and the other third thought they were cats.
There were comments that it was unusual for people to be in the office so face time and in person meetings – where it is easier to develop rapport, trust and solid working relationships – were rare. Finding ways to meet with people in real time (such as at social events) can help. Make myself more visible in meeting with fee earners.
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