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The executive sponsor should be familiar with the account and help expand the customer mapping, engagement and relationship. We need to focus on understanding the customer and helping the SAM deep dive in the customer environment and gain the insight and knowledge needed to deliver broader customervalue.
In our more traditional groups, marketing, and sales work in locked steps but it seems that the shift to strategic account management is often missing marketing when time comes to establish its roadmap. They do this by digesting all the insight available and by connecting them with what is important to the customer.
An effective KAM platform needs to have each user seeing and feeling the value of the technology on their key account growth. CRM platforms are stuck looking back, not forward to Key AccountStrategy and Growth. Drives global collaboration and a single view of the customer to drive team-based execution.
Taking this approach optimizes the engagement between the strategic account manager and marketing in this co-orchestration of the accountplan. awareness marketing”) packaged as account-based marketing. So how can SAM and ABM help to create this harmonious dance to become co-orchestrators of the accountplan?
Stay informed on the account through an established strategic account process. Contribute to, and have accountability for, the accountplan. Challenge accountstrategy and tactics. Participate in internal leadership and customeraccount meetings – and not only when “the house is on fire”.
Creating Tailored Solutions and Proposals Solution Development: Develop customized solutions and proposals that address the specific needs, challenges, and objectives of potential customers. Utilizing Account-Based Selling Tools: Invest in account-based selling tools , such as ARPEDIO.
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