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By Saleh Al-Ben Saleh, Strategic AccountManager, Emerson. A while ago, I came across a discussion about the optimal way to capture strategic customers in a customer relationship management (CRM) tool in a way that enables effective, efficient accountplanning using accountplanning applications or tools.
But as a provider of a robust set of sales management and methodology capabilities , our teams work with some of the biggest sales organizations in the world. And second, while no one is immune to these challenges, the strategic accountplanning approaches that drive success today aren’t unique to any particular industry or business size.
Sold on accountplanning but don’t know where to start? For many, accountplanning in Salesforce is a logical next step. Crafting structured accountplans complete with vital data from Salesforce makes it easier for sellers to get the full benefit of accountplanning methodologies and build better relationships.
Salesforce AccountPlans – Using Your CRM To Drive Strategy Salesforce accountplans are a powerful feature within the Salesforce ecosystem, designed to streamline and enhance strategic accountplanning for B2B sales and accountmanagement professionals.
Director Global AccountManagement, Aramex. Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions. Its mission is to handle defined strategic key accounts. Embarking on a Three-Tiered Change Initiative.
Accountplanning has never been so necessary – or so challenging – to get right. When used effectively, accountplanning benefits businesses by delivering more revenue, happier customers, and more effective sales teams. . But what exactly is accountplanning, and why is it so important in 2023? .
Relationship management in sales is all about delivering value and understanding the people and problems at play within accounts – both from prospective and current customers – in order to help solve their greatest challenges. What is relationship management? Enter the importance of relationship management.
AccountPlans Start With Good Research 2025 is here, and new territories and accounts are being handed out. One critical component of B2B selling is accountplanning. This ensures a broader perspective and helps devise a more effective accountplanning strategy.
How to be a better key accountmanager Do you want some quick wins to improve your key accountmanagement performance? That's what key accountmanagement is about after all. Review your key accountplans quarterly: what went well, what didn't go so well and why. Don't be most accountmanagers.
Understanding the difference between landing new business and managing existing accounts is critical for your sales organizations success. On the surface, sales and accountmanagement have similar goals: Build strong relationships with customers and increase profitable revenue.
15 Reasons Why You Might be a Bad AccountManager Bad key accountmanagers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad key accountmanager and how to turn yourself into a good one. Has no plan Which clients need an accountplan?
How can effective accountmanagement help you defend and grow revenue? Here’s where having a sales accountmanagement strategy becomes indispensable. Through accountmanagement, your team can seek to establish themselves as trusted advisors to customers. First, a quick primer – what is accountmanagement?
An extremely important aspect of accountmanagement is the strategic aspect, the plans of dealing with various accounts. I recently discovered through research just how much of an impact real accountplanning can have on company success. Such planning must include research and a decent amount of prediction.
By pulling in Slack’s ability to enable teams with real-time data transfer (that goes beyond just chatting to each other from living room couches, Starbucks lobbies, or corner offices) you give Salesforce an incredibly powerful accountplanning capability that speeds up cycles and boosts win rates for any sales org. Here’s how.
Your CRM should be a one-stop-shop for all the information you need to manage your business. However, for many entrepreneurs and sales reps, using their CRM is less than enjoyable. The answer to these questions is yes if your CRM and accounting software are working in tandem with one another. Quickbooks Online.
How Does CRM Tackle the Relationship and What’s Missing? CRM has been around for 30 years – it started as a combination of 3 different types of technology – marketing automation, sales force automation, and customer support. However, CRM is not tackling the relationship piece as it should.
Through the articles in this series, we’ve now covered all aspects of accountmanagement, and its related features within Pipeliner CRM. Let’s now take an overview of the subject and pull all the pieces together, and see how Pipeliner powerfully supports accountmanagement. Account View.
In the past, accountmanagers spent significant time on manual tasks like logging customer interactions, scheduling meetings, updating CRM records, and manually tracking stakeholder engagement. Why do you need an AI Accountmanagement tool? Top AI-Powered Tools for AccountManagers in 2025 1.
Managing B2B deals means dealing with buying committees theres rarely a single decision-maker. With an org chart tool, you can map out everyone involved and plan engagement accordingly. Its a must-have for strategic sales and accountplanning. Enterprise teams managing complex B2B sales with multiple stakeholders.
Create a systematic plan to go after major accounts without dragging out sales cycles and inaccurately forecasting your quarterly pipeline. . Here, we’ll talk about how an accountplanning strategy can help you shorten your selling cycle and close major deals even faster than before. How do you do this?
For years, Key AccountManagement (KAM) has been confined within the walls of CRM systemsSalesforce, Microsoft Dynamics, and HubSpot. The logic was straightforward: if customer data already lives inside a CRM, why manage key accounts elsewhere? CRMs are systems of record. A CRM is a tool.
Do you know how the top key accountmanagers (KAMs) become the top KAMs? They don’t just respond to an account’s needs—they anticipate them, creating proactive strategies that build trust and deepen relationships. Key Focus Areas for High-Impact AccountManagement Teams 1.
How does your accountmanagement team keep up with the challenges and opportunities presented by growth? And how do you define accountmanagement objectives that deliver results? I'm excited to share my conversation with Calin Muresan , Existing Business Manager at Netguru. 07:27 Example of aligned KPIs.
So is AI expected to eat up your Key AccountManager’s jobs as well? It depends on your Key AccountManagement (KAM) maturity level, your approach to your KAM program, your goals, and how you want to roll with the AI punches. The dreaded side instils fear that it will usurp the role of the Key AccountManager.
Effective CRM systems, automation, and even things like accountplanning technologies have made sales forecasting more or less a daily activity, one that updates with the activity of your sales people. It is no longer about guesswork. Is Sales Forecasting Outdated? Some claim that sales forecasting is outdated.
The answer: Key accountmanagement. In this comprehensive guide to key accountmanagement, you'll learn: The definition of key accountmanagement. How to know whether your company needs a key accountmanagement strategy. The difference between key accountmanagement and selling.
SiriusDecisions defines account-based models , or accountmanagement, as representations of a strategic approach that align resources against a set of defined accounts and goals in a way that is relevant and valuable to those accounts and to sales/partners. Key Account Selection. Global AccountManagement.
We’ve thoroughly covered many factors of accountplanning, such as setting goals and targets. But at the end of the day, accountplanning naturally evolves into creating a project, which falls into the realm of project management. Project Management Elements. A project is primarily made up of objectives.
Key AccountManager or Strategic Ecosystem Leader? Key AccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty Key AccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. The mindset shift from accountplans to accountplanning is essential.
AccountPlanning Tools For B2B Sales Teams Is your sales team building plans in slide decks, or spreadsheets, or storing key information about your stakeholders and accounts that isn’t easy to find? Do accounts churn when 1-2 main supporters move on? One key accountplanning tool is multi-threading.
Are you doing key accountmanagement the hard way? Effective key accountmanagement requires you to increase profits, develop relationships, increase satisfaction, grow revenue, improve retention and reduce conflict. Let's take a look at 7 of my favourite key accountmanagement tools. Table of Contents. (1)
Leveraging accountplanning can be the best way to unlock the full effect of your land and expand strategy. The importance of a land and expand strategy: win, retain, grow Land and expand ties into core principles of accountplanning, account-based selling, and effective accountmanagement.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance key accountmanagement processes. Interested in seeing a Key AccountManagement solution to help you retain and grow key customers?
The State of AccountPlanning in 2024 2023 was a challenging year for go-to-market teams. With economic uncertainty, slowing growth, and more scrutiny on every purchase, many teams struggled to close deals and retain accounts. Win rates and customer retention are top metrics, but CRM adoption ranked high with SMBs.
AccountPlanning Best Practices Sales accountplanning is a critical aspect of any business that seeks to manage its customers effectively and generate more revenue. An action plan that outlines the sales accountplanning process is crucial for any company that wants to succeed.
In reality, sales professionals and managers need to have access to the best available sales planning tools to help them boost sales productivity and close more and bigger deals. It also integrates with the HubSpot CRM. You can also monitor call performance and integrate with your CRM. Pipeline Manager.
This makes effective accountplanning essential. With accountplanning, you identify and target potential sales opportunities within existing accounts. Here, 72 percent of respondents said that accountplanning increased their understanding of their clients’ business. Happy customers buy more.
The Myth of AccountPlanning. Most people relate accountplanning to something like a quarterly business review (QBR), where sellers and leaders will give an in-depth presentation on the state of their top accounts. Look back at your previous accountplans; what actions were taken to successfully close this deal?
Relationship management has never been more important in sales, and it takes a revenue team to build vital relationships with the people that matter. What is a Revenue Operations Team? They are not looking to be a number in a CRM – they are looking for the human touch.
To others still, it means a key accountplan. We observed this troubling phenomenon while conducting research for our book Cracking the Sales Management Code. Without a common understanding of the term " sales process ," sales managers can’t coach or communicate with their sellers as effectively. Call Management.
Financial services and accountplanning go together like peanut butter and jelly, like bacon and eggs, or like a burger and fries. Here are 8 reasons financial services companies need accountplanning. . Financial Services Relies on Relationship Management. Org Charts. Grow Relationships Strategically.
Financial services and accountplanning go together like peanut butter and jelly, like bacon and eggs, or like a burger and fries. Here are 8 reasons financial services companies need accountplanning. . Financial Services Relies on Relationship Management. Org Charts. Grow Relationships Strategically.
Key AccountManagement (KAM) thrives on strong relationships, and there is no denying that. But it also demands precise accountplanning, strategic execution, data-driven decision-making, and seamless cross-functional collaboration. How RevOps Helps in Key AccountManagement?
DemandFarm DemandFarm is purpose-built for key accountmanagers, particularly for those who manage complex account-based sales processes. Account Profiling Helps you get a 360-degree view of your accounts, including revenue streams, stakeholder hierarchies, and business units. Heres how DemandFarm works: 1.
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