article thumbnail

Relationship Mapping for Your Accounts – Strategy Guide

Upland

Most importantly, they source information from supporters who can offer information they won’t find in their CRM. To glean this information, sellers must ask the right questions. Top sellers uncover influence in many ways, including looking for people or groups who have worked together at past jobs or those who have similar backgrounds.

article thumbnail

Salesforce Account Planning: Turn Data Into Relationships 

Upland

In fact, for large B2B enterprises, their revenue growth moving forward will be based largely on the strength of their relationships with existing accounts. Account planning in Salesforce is one of the best ways effective sales leaders can ensure they are staying ahead of the game given the current headwinds.

article thumbnail

Breaking Free: Why Key Account Management Must Escape Your CRM’s Gravity

DemandFarm

For years, Key Account Management (KAM) has been confined within the walls of CRM systemsSalesforce, Microsoft Dynamics, and HubSpot. The logic was straightforward: if customer data already lives inside a CRM, why manage key accounts elsewhere? CRMs are systems of record. A CRM is a tool. The result?

article thumbnail

15 Reasons Why You Might be a Bad Account Manager

Account Manager Tips

Has no plan Which clients need an account plan? Account plans are help you define your key account strategy. Key account managers without an action plan will fail. Update the CRM. A study by Oracle said most salespeople would rather clean toilets than update the CRM. Only the ones you want to keep!

article thumbnail

Key Account Management: The Ultimate Guide

Hubspot Sales

As professional services firm BTS points out , key account programs often lead to increased costs and lower margins. But if you use the right key account strategy, you'll reap greater sales volume and long-lasting strategic relationships. The Benefits of Key Account Management. Account Strategy.

article thumbnail

KAM Technology – Growing Key Accounts In 2025

ProlifIQ

Opportunity and Pipeline Management : Many KAM solutions integrate with Customer Relationship Management (CRM) systems, enabling seamless tracking and management of sales opportunities and pipelines associated with key accounts. This feature helps organizations prioritize their efforts and allocate resources effectively.

article thumbnail

The Ultimate Guide to Build a Top Performing Key Account Management Team from Scratch

DemandFarm

Strategic Planning Account-specific growth strategy alignment with account goals Collaboration with economic decision makers on long-term objectives Responsiveness to shifts in account strategy 4. Low-Touch Accounts : Regular check-ins and performance updates managed by junior team members.