This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
By strengthening these relationships, account management teams directly impact retention and reduce churn, transforming client satisfaction into a growth strategy. Core Traits of High-Performing Account Managers 1.Relationship Data-Driven Decision-Making Effective KAMs use data to stay one step ahead.
But Key Account Management is more than just structured datait requires real-time insights from multiple sources. Conversations, stakeholder engagement, external market intelligence, and predictive signals all play a crucial role in shaping long-term growth. Key Account Management is not an extension of sales.
An account-based model treats every account like a market of one. Instead of one salesperson targeting a single contact within a company, an entire team is dedicated to targeting multiple stakeholders at the prospective customer’s company. A successfulaccount-based approach requires cross-department coordination.
The average B2B purchase now involves over 11 stakeholders , up from just 5 a decade ago. This means that for key account managers and sales teams, this means an org chart tool for Salesforce is no longer a nice-to-have its essential. It captures the influence, sentiment, and context around each stakeholder.
You have to understand what each person really needs and cares about in order to drive success. Stay engaged with your key stakeholders, remind them that you’re by their side for the long-haul and that you will adapt to meet their changing needs. Map these strategic plans collaboratively.
This team consists of dedicated professionals who work collaboratively to support the strategic account manager in delivering value to the strategic accounts. In conclusion, strategic accounts are the key customers that hold immense value for an organization’s growth and success. We touch on this more below.
Role: CustomerSuccess Director, Brands Location: New York, NY, US Organization: LiveRamp As a CustomerSuccess Director, you will assist the clients with day-to-day management and troubleshooting for the largest and most strategic enterprise brand partners. Craft & execute against growth plans for customers.
Role: CustomerSuccess Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a CustomerSuccess Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.
Role: Director of CustomerSuccess Location: Remote, San Francisco, CA, US Organization: Storm6 As a Director of CustomerSuccess, you will build fundamental relationships. Build and implement a successful roll out of the product in the K-6 space.
According to Forrester, “While product and company messaging can be generic, your accountstrategy and go-to-market plans should be highly account-specific.” executives in marketing, sales, customersuccess, etc). best practices, configuration guides, knowledge base articles, etc).
This occurs when an organisation needs to respond to dramatic change that impacts the way many aspects of its business and relationships interact with other internal or external stakeholders or entities. Check out Hyper Adaptation for reference. Transformation.
Role: Director of CustomerSuccess Location: Remote, United States Organization: Timescale As a Director of CustomerSuccess, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives.
Role: Senior CustomerSuccess Manager Location: United States (Remote) Organization: Talentify.io As a Senior CustomerSuccess Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders.
Role: CustomerSuccess Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a CustomerSuccess Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Apply here: [link] Role: Sr.
Role: VP CustomerSuccess Location: Remote, United States Organization: SocialChorus As a VP of CustomerSuccess, you will create a vision and strategic plan for leading CustomerSuccess teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.
Role: Director of CustomerSuccess Location: Remote, United States Organization: Twingate As a Director of CustomerSuccess, you will hire a team of talented customersuccess managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.
Role: Director of CustomerSuccess Location: New York, United States (Hybrid) Organization: Fireblocks As a Director of CustomerSuccess, you will hire, grow and develop a regional customersuccess group. Define operational metrics for the group, and measure the Effectiveness of CustomerSuccess.
Role: CustomerSuccess Manager Location: Salt Lake City, UT, United States (Remote) Organization: Tava Health As a CustomerSuccess Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Deliver and convey ROI to our clients.
Role: VP, CustomerSuccess (Remote) Location: Remote, Chicago, IL, US Organization: Sales Talent Agency, Inc. As a VP of CustomerSuccess, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.
Role: Senior CustomerSuccess Manager Location: United States (Remote) Organization: Talentify.io As a Senior CustomerSuccess Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders.
While typical CRM tools help keep track of contacts (and their roles) within an account or opportunity, much more information is needed to successfully identify revenue potential in your key accounts or move through a deal. Related Relationship Map and Account Planning Resources. eBook: Account Planning Template.
Role: CustomerSuccess Director (South) Location: Boulder, CO, US Organization: Uplight As a CustomerSuccess Director, you will collaborate with senior executives on accountstrategy and delivery. Identify, reach and influence key decision-makers and all influencers and stakeholders within your accounts.
Role: VP CustomerSuccess Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the CustomerSuccess teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.
Role: Director of CustomerSuccess Location: New York, United States Organization: Namogoo As a Director of CustomerSuccess, you will manage and coach a team of customersuccess team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.
Role: AVP, CustomerSuccess Location: Remote, United States Organization: League Inc. As an AVP of CustomerSuccess, you will own the vision and strategy of a robust end-to-end customersuccess framework. Provide a communication bridge between technical CiviCRM developers and CiviCRM Users.
Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customersuccess. CustomerSuccess Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.
Role: CustomerSuccess Director Location: Home, KS, US Organization: Acoustic As a CustomerSuccess Director, you will develop accountstrategies in accordance with overall Acoustic GTM motions and customer business objectives. Evaluate the way customers make use of the systems.
Role: Vice President of CustomerSuccess Location: Remote, Chicago, IL, US Organization: Storm2 As a Vice President of CustomerSuccess, you will hire, coach, and lead their customersuccess organization. This includes retaining talent and implementing processes designed to manage turnover effectively.
Utilizing Account-Based Selling Tools: Invest in account-based selling tools , such as ARPEDIO. Collaborating Across Teams: Foster collaboration between sales, marketing, and customersuccess teams to ensure alignment and coordination in executing account-based selling initiatives.
The best Account Managers in the world have always had an innate ability to detect whats happening beneath the surface. They could read human emotions, organizational shifts, and the subtleties of stakeholder dynamics. The Death of The Static Account Plan For decades, account plans have been treated as strategic roadmaps for growth.
The best Account Managers in the world have always had an innate ability to detect whats happening beneath the surface. They could read human emotions, organizational shifts, and the subtleties of stakeholder dynamics. The Death of The Static Account Plan For decades, account plans have been treated as strategic roadmaps for growth.
The best Account Managers in the world have always had an innate ability to detect whats happening beneath the surface. They could read human emotions, organizational shifts, and the subtleties of stakeholder dynamics. The Death of The Static Account Plan For decades, account plans have been treated as strategic roadmaps for growth.
To sustain profitable growth, Sodexo recognized that it needed to combine its service excellence with a more structured, data-driven approach to accountstrategy. The shift to an account-based sales model enabled them to: Focus on high-value accounts while maintaining service quality.
We organize all of the trending information in your field so you don't have to. Join 105,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content