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For Key Account Managers, although this representation is somewhat oversimplified, it is essentially about mastering the design and implementation of a relevant and impactful Key Account Plan and overcoming the challenges of implementation. These cover general business acumen as well as sales and negotiation skills and competencies.
Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams. Negotiate contracts and oversee financial results for a region.
Determine chances for growth by keeping an eye on consumer product usage, industry news and changes, and developing strategic accountstrategies with sales to expand to other teams. Monitor the slack channels and support requests for customer service, answer questions, and collaborate across departments to address issues.
Specialize in advising clients on workflows fit for purpose with CiviCRM such as Gift Aid, Finance, Membership, Event, contact management, and day-to-day administrative processes. Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt.
Negotiate and close renewals with existing customers. Coordinate finance and billing on behalf of customers. Identify opportunities for new use cases, integrations, and program expansions and, collaborate with account executives to ensure successful renewals.
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