Cosawi

JANUARY 24, 2025

With evolving skillsets required for KAMs and the complexity of customer needs, Marketing must step up as a co-orchestrator of the account strategy, leveraging insights, foresight, and data to support solution creation. Strong leadership and cross-functional alignment are essential to fostering an integrated, customer-centric culture.

Co-Creation 40

Co-Creation Marketing Key Account Management Value Proposition 40

ClearPoint Strategy

FEBRUARY 11, 2022

But, unfortunately, many organizations (nine out of 10 by some estimates) hold strategy review meetings and then fail to execute. If you want to ensure the success and productivity of these meetings, you need leadership buy-in, and you’ll need to practice some specific steps. Why Should I Hold Strategy Review Meetings?

Meetings 98

Meetings Decision-making Leadership Facilitation 98

Jermaine Edwards

MAY 18, 2020

When you think about customer relationship management, customer growth, customer success do you immediately think LEADERSHIP ? Although intuitively we may think in terms of leading in our roles, the act of developing leadership based skills hasn’t been a focus in the area of account management and customer serving professionals.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

When you think about customer relationship management, customer growth, customer success do you immediately think LEADERSHIP ? Although intuitively we may think in terms of leading in our roles, the act of developing leadership based skills hasn’t been a focus in the area of account management and customer serving professionals.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Clarity Engagement Solutions

APRIL 26, 2021

To provide perspective and direction for pharma organizations ready to embrace a new way to engage with customer stakeholders, we see the following imperatives driven by leadership. BUILD A WIDER, MORE SUSTAINABLE BRIDGE BACK TO YOUR CUSTOMERS.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

To provide perspective and direction for pharma organizations ready to embrace a new way to engage with customer stakeholders, we see the following imperatives driven by leadership. BUILD A WIDER, MORE SUSTAINABLE BRIDGE BACK TO YOUR CUSTOMERS.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

To provide perspective and direction for pharma organizations ready to embrace a new way to engage with customer stakeholders, we see the following imperatives driven by leadership. . . BUILD A WIDER, MORE SUSTAINABLE BRIDGE BACK TO YOUR CUSTOMERS.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

To provide perspective and direction for pharma organizations ready to embrace a new way to engage with customer stakeholders, we see the following imperatives driven by leadership. BUILD A WIDER, MORE SUSTAINABLE BRIDGE BACK TO YOUR CUSTOMERS.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Brooks Group

DECEMBER 27, 2022

People will be more likely to take ownership of the bigger number, plus you’ll be able to see who on your team is really engaged in this type of leadership thinking. Use the meeting time to hold people accountable for the behaviors you mutually identify as important, and your salespeople will begin to appreciate the time with you.

Sales 95

Sales Sales Leadership Leadership CRM 95

AchieveIt

OCTOBER 17, 2023

Organizations tend to perceive accountability as elusive, especially if they lack formal processes for the management of teams and individuals. An accountability system ensures the success of strategic objectives and instills a sense of trust that everyone is responsible to one another. How reliable are you to act upon what you say?

Leadership 52

Leadership Communication Stakeholders Organization 52

SOAR Performance Group

MAY 5, 2021

The virtual meeting of the Sales Leadership Community hosted by the Houston Chapter. The topic for the meeting was “Becoming More Strategic with Your Most Strategic Accounts”. The post Episode 36: Becoming More Strategic With Your Most Strategic Accounts appeared first on SOAR Performance Group. At this live […].

Sales Leadership 52

Sales Leadership Leadership Meetings Sales 52

DemandFarm

APRIL 1, 2025

This visual map of relationships lets you track each stakeholders influence and sentiment, identify champions vs. detractors, and plan your account strategy accordingly. In fact, research shows that when sales teams map at least six supporters in an account, win rates can triple. The benefit here is consistency and depth.

Key Account Management 52

Key Account Management Account Management Stakeholders Account Planning 52

SBI

APRIL 4, 2018

Building the right strategy for each opportunity focused on winnable deals will improve win rates, reduce pipeline slippage, and help to raise the accuracy of the forecast. Only 18% of B2B companies we asked recently were happy with the quality of their account strategies for their most important customers.

B2B 20

B2B Sales Decision-making Account Planning 20

Hubspot Sales

JULY 1, 2019

According to TOPO senior demand generation analyst Eric Wittlake, having an ICP lets you decide whether to target an account without bringing together your entire leadership team. The first tier typically consists of 20 to 50 accounts. The accounts in this tier receive deep research and one-to-one customized outreach.

Stakeholders 100

Stakeholders Sales Finance Decision-making 100

PandaDoc

APRIL 21, 2023

Accurate identification will help you avoid rashly categorizing tail accounts as having strategic value. While it may seem like it from an altruistic perspective, treating all accounts fairly isn’t actually a viable key account strategy and doesn’t guarantee a successful relationship with your top portfolios.

Key Account Management 52

Key Account Management Account Management Management Prioritization 52

Deep Insight

AUGUST 16, 2021

The result is a wonderfully rich, practical – and sometimes quirky – handbook for global sales management and leadership. Long-term planning is abandoned as long-term account strategies struggle to survive the relentless demands of a quarterly sales culture. The Inuit People. All these things need to change.

Global Accounts 52

Global Accounts Key Account Management Account Management Profitability 52

AchieveIt

JULY 13, 2023

On the premiere episode of The Strategy Gap, we spoke with Candice Williams , Strategy Manager at the Development Bank of Jamaica who dived into her hands-on experience in designing and successfully implementing organizational strategies. Ways to monitor results and drive accountability Strategies have been finalized.

Banking 52

Banking Government Organization Account Strategy 52

DemandFarm

APRIL 26, 2023

It’s impressive when a candidate shows passion for a career in Key Account Management by investing time in learning and taking courses. There are many free online courses available, covering topics such as selling, numeracy, leadership, strategy, relationship building, and entrepreneurship.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SBI

AUGUST 7, 2018

They also found that only 18% of B2B companies were happy with the quality of their account strategies for their most important customers. AccountPlan helps salespeople to accelerate their engagement strategy and DealSheet creates a focused deal strategy that can help to shorten sales cycles.

Digitalization 38

Digitalization B2B Sales Leadership Account Strategy 38

Revegy

JULY 17, 2018

A key account strategy map facilitates the collaboration internally with your team, and externally with your customers to help you gain insight into their strategies, and show how you can directly help them achieve their overarching business objectives.

Account Planning 40

Account Planning Suppliers Profitability Decision-making 40

Cosawi

FEBRUARY 27, 2023

In today’s data- and technology-rich environment, marketing needs to be strategic, outside-in and a source of value in co-orchestrating the account strategy and value offering. We get many questions about omnichannel campaigns and deployment, and – although important – the upstream work needs to be done first.

Marketing 52

Marketing Suppliers Account Planning Investors 52

SmartKarrot

MAY 4, 2023

Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. Gain a thorough understanding of the goals and internal workings of the assigned accounts as you develop account level expertise.

Customer Success 19

Customer Success Leadership Account Strategy Onboarding 19

SmartKarrot

AUGUST 24, 2022

Share all CSM operational results with executive leadership pinpointing strengths and weaknesses and a plan to grow. Manage the post-sale relationship of Catchlight B2B accounts. Manage, build, and retain a focused Customer Success team that creates long-term customer relationships.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

DECEMBER 13, 2022

Provide proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI. Develop adoption strategies, go-to-market & delivery plans, and economic models to realize the customer experience at scale. Apply here: [link].

Customer Success 19

Customer Success Onboarding Government Leadership 19

SmartKarrot

JANUARY 21, 2022

Work closely with product leadership to help deliver roadmap feature requests across the entire customer base. Build strong customer relationships to understand the market needs and drive the voice of the customer internally to influence investment and product strategy.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

NOVEMBER 29, 2021

Forecast accurately and communicate clearly to senior leadership. Develop and execute on account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients. Build trust and create meaningful relationships among champions and key executives within each account.

Customer Success 19

Customer Success Government Account Strategy Customer Value 19

SmartKarrot

MAY 17, 2022

Take a leadership role in the completion of special projects to support Strategy and Customer Success. Manage and escalate data inquiries and investigations as needed. Manage day-to-day Customer Success operations to ensure projects are running efficiently and that customers are engaged.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

JUNE 29, 2022

Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers.

Customer Success 3

Customer Success Negotiation Facilitation Digitalization 3

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Direct the customer success teams with visible, daily business leadership.

Customer Success 19

Customer Success Advertising eCommerce Stakeholders 19

SmartKarrot

OCTOBER 25, 2021

Partner with EMEA Sales Leadership to develop the plan for Customer Success expansion into that region. Develop and execute on account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients.

Customer Success 19

Customer Success Onboarding Account Planning Customer Experience 19

SmartKarrot

AUGUST 24, 2021

Take a leadership role in developing success, support, and retention strategies for future product iterations. Monitor performance and identify trends in solution adoption and utilization and develop account strategies to meet revenue expectations.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

AUGUST 10, 2021

Role: Senior Director, Customer Success – Strategic Accounts Location: San Francisco, CA, US Organization: Checkr, Inc As a Senior Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base.

Customer Success 17

Customer Success Onboarding Account Strategy Prioritization 17

SmartKarrot

APRIL 7, 2021

Role: Customer Success Director (South) Location: Boulder, CO, US Organization: Uplight As a Customer Success Director, you will collaborate with senior executives on account strategy and delivery. Meet/exceed your accounts’ annual sales target to support Uplight in reaching its goals, while being well rewarded for your efforts.

Customer Success 10

Customer Success Account Strategy Stakeholders Leadership 10

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Direct the customer success teams with visible, daily business leadership.

Customer Success 15

Customer Success Advertising eCommerce Stakeholders 15

SmartKarrot

JULY 6, 2020

Drive account strategies and coordinate with partners and ensure customer satisfaction. Define and execute sales plans for the assigned territory to meet and exceed quota through prospecting, qualifying, managing and closing sales opportunities. Generate revenue and successfully sell the Cohesity solution.

Customer Success 10

Customer Success Account Management Account Strategy Onboarding 10

SmartKarrot

APRIL 27, 2021

Work to identify and/or develop opportunities for account growth and product adoption. Resolve account concerns through internal collaboration and risk assessment and resolution. Provide critical leadership and operational responsibility for delivering on customer expectations, commitments, and contractual maintenance commitments.

Customer Success 10

Customer Success Account Management Stakeholders Finance 10

SmartKarrot

DECEMBER 11, 2020

Develop and maintain a clear understanding of the organizational and leadership structure of client organizations to serve as an asset for escalation, expansion, analytics, marketing or finance, engineering, support.

Customer Success 10

Customer Success Finance Innovation Facilitation 10