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New procurement teams introduce big challenges and new opportunities into the customer relationship. My old contact has been replaced A new procurement team introduces fresh dynamics and relationships. The working environment will undoubtedly change from what you were used to with the previous procurement team.
The executive sponsor should be familiar with the account and help expand the customer mapping, engagement and relationship. In addition, a monthly touchpoint with the SAM is necessary to coach them, stay abreast of the account and prepare for customer meetings.
By understanding the roles, responsibilities, and interests of these stakeholders, companies can tailor their approach and communication strategies to better meet their needs and foster stronger partnerships. With access to real-time data and historical trends, businesses can develop detailed account plans and set realistic goals.
AI analyzes email sentiment, call transcripts, and meeting notes (via tools like Gong, Chorus, Outreach) to identify at-risk or disengaged contacts before churn risks escalate. AI maps influencers, decision-makers, and hidden stakeholders, ensuring account managers engage the right people at the right time.
Stay informed on the account through an established strategic account process. Contribute to, and have accountability for, the account plan. Challenge accountstrategy and tactics. Participate in internal leadership and customer accountmeetings – and not only when “the house is on fire”.
AI will shed light on these blind spots by: Mapping deal risk in real-time: AI will recognize when a key stakeholder becomes less engaged, when procurement delays approvals, or when a competitor starts influencing internal discussions, flagging them as risks. But the most dangerous threats are those that go undetected until it is too late.
AI will shed light on these blind spots by: Mapping deal risk in real-time: AI will recognize when a key stakeholder becomes less engaged, when procurement delays approvals, or when a competitor starts influencing internal discussions, flagging them as risks. But the most dangerous threats are those that go undetected until it is too late.
AI will shed light on these blind spots by: Mapping deal risk in real-time: AI will recognize when a key stakeholder becomes less engaged, when procurement delays approvals, or when a competitor starts influencing internal discussions, flagging them as risks. But the most dangerous threats are those that go undetected until it is too late.
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