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As professional services firm BTS points out , key account programs often lead to increased costs and lower margins. But if you use the right key accountstrategy, you'll reap greater sales volume and long-lasting strategic relationships. The Benefits of Key Account Management. AccountStrategy.
Strategic Planning Account-specific growth strategy alignment with account goals Collaboration with economic decision makers on long-term objectives Responsiveness to shifts in accountstrategy 4. Here’s how DemandFarm empowers KAMs to excel at their roles: 1.
Getting our customers onboard quickly with new thinking and not getting stuck in a place of fear. Below are examples of challenges we’ve been working with our customers on. We don’t have robust enough financial systems to get cash in faster to the business. Poor internal and global customer collaboration.
Building the right strategy for each opportunity focused on winnable deals will improve win rates, reduce pipeline slippage, and help to raise the accuracy of the forecast. Only 18% of B2B companies we asked recently were happy with the quality of their accountstrategies for their most important customers.
This strategy forms the foundation of your approach to managing and developing relationships with your most important accounts. Customer Segmentation One of the first steps in crafting your accountstrategy is customer segmentation. Should you sell software, how fast are teams trained and onboarded?
Executives are also involved in closing these accounts -- giving strategic direction, meeting with customer stakeholders, helping the account team acquire any necessary resources, and so on. ABS maintains this account-level focus after the sale.
Apply here: [link] Role: Director of Customer Success Location: Boston, MA, US Organization: Fidelity Investments As a Director of Customer Success, you will work cross-functionally to align and execute against an accountstrategy for each customer. Manage the post-sale relationship of Catchlight B2B accounts.
Craft customer onboarding assets, adapt existing customer onboarding assets, and work with product marketing to refine existing and create new onboarding assets. Own the successful set-up and onboarding of new customers.
Sets the strategy and prioritizes Objectives and Key Results, while leading the Customer Success teams. Build professional services segment to assist customers with onboarding and leverage platform and user data to lead data-driven success initiatives. Provide first-level troubleshooting for Criteo products and features.
Role: Head of Customer Success Location: New York, United States (On-site) Organization: J2 Health As a Head of Customer Success, you will manage customer relationships from onboarding, through implementation, launch, and renewal, with a willingness to dive into customer problems, big and small.
Onboard, train, and partner with customers. Build out and maintain a collaborative accountstrategy for your customer portfolio. Own new customer onboarding and training. Working alongside the Sales Director assigned to the account to plan and improve revenue – specifically renewals and upsell opportunities.
Lead the onboarding to help clients’ start using Redis technological platform and drive adoption. Work closely with your commercial team counterparts to identify business goal opportunities and develop accountstrategy. Successfully onboard new customers delivering ‘go-live’ dates on time.
Sales Strategy: Centers around activities and processes involved in closing deals and generating revenue, such as negotiation, contract signing, and order fulfillment. Utilize account-based selling tools to share insights, collaborate on accountstrategies, and track progress collaboratively.
Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales.
Effectively onboard new clients, ensuring that all users are prepared for success and can realise ROI right away. Showcase our solutions to customers, respond to their unique API questions, and (if necessary) refer them to our API tech specialist. If necessary, do follow-up or refresher training.
Gain a thorough understanding of the goals and internal workings of the assigned accounts as you develop account level expertise. Maintain up-to-date knowledge of pertinent sector and account-related news, and incorporate it into your accountstrategy.
You have knowledge of account management or customer satisfaction, are focused on business, and you have a thorough knowledge of account planning, have a background in sales, and are capable of creating an accountstrategy from beginning.
Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Develop and manage a reporting process to identify upcoming and missed milestones within the onboarding process. Build trust and create meaningful relationships among champions and key executives within each account.
Onboarding, ongoing training, and support for customers. Make collaborative accountstrategies with your clients that can be monitored often using quantifiable goals. Client Success Manager integrates product expertise and client input as a bridge between service and sales.
Onboard the customers as efficiently and as quickly as possible, making sure they have everything they need to get their Speechmatics journey up and running.? Track customer activity in internal systems in order to execute on accountstrategy and identify additional opportunities.
Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Measure, track, analyze and report key account metrics. As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.
Apply here: [link] Role: Director, Customer Success Location: London, England, United Kingdom Organization: Appian Corporation As a Director of Customer Success, you will devise and execute accountstrategy including nurturing projects from inception to launch while collaborating with stakeholders and establishing realistic development guidelines.
Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Build strong customer relationships to understand the market needs and drive the voice of the customer internally to influence investment and product strategy.
Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage accountstrategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers.
Work alongside the AccountStrategy team to help deliver quantitative and qualitative strategic insights for advertising partners. Working with partner teams (Technical Solutions, Data Analytics, Creative Services) to support account strategists in providing exceptional service at scale.
Make contact with new customers to offer a satisfying onboarding experience and determine their potential accounts. Do buyer research to find important account growth prospects. Create and implement accountstrategies to increase sales and satisfy customers.
Make contact with new customers to offer a satisfying onboarding experience and determine their potential accounts. Do buyer research to find important account growth prospects. Create and implement accountstrategies to increase sales and satisfy customers.
Support client onboarding and other areas of the Operations Team (such as managing listings, and product testing) during busy periods. Manage the onboarding process for new clients. Identify opportunities within existing accounts, participate in account reviews and provide initial product demonstrations.
Hire and onboard new team members who will quickly become strong individual contributors. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Director of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers.
Own and drive ARR growth of existing SKUs, governance of all account initiatives. Enable successful onboarding of The Key to members. Work with customers to discover and understand their needs to help them develop a tailored Foodbomb onboarding process.
Role: Customer Success Director (South) Location: Boulder, CO, US Organization: Uplight As a Customer Success Director, you will collaborate with senior executives on accountstrategy and delivery. Meet/exceed your accounts’ annual sales target to support Uplight in reaching its goals, while being well rewarded for your efforts.
Drive accountstrategies and coordinate with partners and ensure customer satisfaction. Define and execute sales plans for the assigned territory to meet and exceed quota through prospecting, qualifying, managing and closing sales opportunities. Generate revenue and successfully sell the Cohesity solution.
Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.
Role: Customer Success Director Location: Home, KS, US Organization: Acoustic As a Customer Success Director, you will develop accountstrategies in accordance with overall Acoustic GTM motions and customer business objectives. Be the customer’s first point of contact.
This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key accountstrategies. Ensure successful onboarding and customer success.
Apply here: [link] Role: Customer Success Manager – Marketing Tech Location: London, England, United Kingdom Organization: Sphere Digital Recruitment As a Customer Success Manager, you will manage new clients to onboard them onto the tech platform. Occasionally pass on customers to other CSMs in your first 6-18 months in the role.
Work with the Customer Support, Sales, and Product teams to facilitate a seamless customer onboarding process. Work with customers to establish critical goals, plan the entire accountstrategy or quarterly campaign launch/initiation plan & help customers in achieving their goals. Deliver training for new customers.
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