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Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remotework. Done well, customer service can boost market share, customer spend, and even customer acquisition. Does your business support flexible and remotework?
All of them (to a greater or lesser extent) result in learning and the acquisition of new skills and behaviours. These changes are partly as a result of Covid and the move to remoteworking but also due to economic changes, digital transformation and emerging technologies. The terms (e.g.
When it comes to sales, remotework presents a unique set of issues. Teams are built on camaraderie and competition, which is difficult to manufacture remotely. How to Get Ready : Use video and PowerPoint together to share win stories, bounce ideas off of colleagues, and brainstorm when it’s convenient for sellers.
Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remotework. Done well, customer service can boost market share, customer spend, and even customer acquisition. Does your business support flexible and remotework?
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