Customer Think

JULY 21, 2021

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.

Acquisition 141

Acquisition Customer Experience 141

Planview

JANUARY 25, 2017

Spigit’s Acquisition of Kindling. First, I’m delighted to announce Spigit’s acquisition of Kindling Inc. I’m excited to enhance both the Spigit team as well as our customer base through this acquisition. Here’s to a successful New Year and welcome to the Spigit family, Kindling customers!

Acquisition 84

Acquisition Innovation e-Learning Software 84

SBI Growth

AUGUST 24, 2018

In today’s show, Doris details how to orchestrate a world class customer experience. The customer experience trend is sweeping. Joining us on SBI TV is Doris Raimundi, SVP of Consumer Banking Sales and Support for US Bank. Why this topic?

Customer Experience 84

Customer Experience Banking Sales B2C 84

Flevy

OCTOBER 24, 2024

From customer acquisition to wealth management and fraud prevention, each activity plays a role in creating value and delivering financial services. A robust value chain not only ensures operational efficiency but also drives customer loyalty and enhances risk management. Blockchain is also making waves in retail banking.

Banking 52

Banking Retail Acquisition Value Proposition 52

Customer Think

JANUARY 6, 2023

We’ve all heard the business mantra that it’s more expensive to land a new customer than to keep an existing one—I’m betting you thought something along those lines as you clicked to read this article!

Acquisition 124

Acquisition Customer Experience 124

Customer Think

AUGUST 23, 2024

Accelerating Customer Acquisition through Customer Experience Transformation Most CMO’s and C-Suite members expect that a good customer experience will help their customer acquisition efforts – but few companies can forecast the impact so that the CX efforts can be analytically compared to traditional sales or marketing improvement efforts.

Acquisition 52

Acquisition Customer Experience Marketing Sales 52

Nutshell

MAY 19, 2020

While many variables influence customer churn rate, the leading causes of churn can be attributed to one of “the big three:” Read on or jump ahead to the topics below: Average subscription length Customer acquisition cost Customer lifetime value (CLV) Calculating churn rate Why customer retention is vital.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

Flevy

JUNE 17, 2021

Mergers and Acquisitions enable numerous opportunities for growth. Customer Experience Strategy. Customer and Partner Readiness. The first step in achieving growth from a Merger or Acquisition deal is to identify and analyze the opportunities essential for growth. Customer Experience Strategy.

Customer Experience 111

Customer Experience Prioritization Acquisition Banking 111

ACT

NOVEMBER 14, 2022

The best way to do this is through a repeatable, sustainable process that will predictably generate new revenue over time — a customer acquisition strategy. What is customer acquisition? In simple terms, customer acquisition is the process of acquiring new customers. The timing of various tactics.

Acquisition 52

Acquisition e-Learning CRM Media 52

ACT

NOVEMBER 5, 2022

The best way to do this is through a repeatable, sustainable process that will predictably generate new revenue over time — a customer acquisition strategy. What is customer acquisition? In simple terms, customer acquisition is the process of acquiring new customers. The timing of various tactics.

Acquisition 52

Acquisition e-Learning CRM Media 52

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

Acquisition 138

Acquisition Customer Experience Business Growth Innovation 138

Hubspot Sales

MAY 1, 2019

Customer acquisition costs. Customer retention. Reduce customer acquisition costs by 15% this month. Sales objective type: Customer acquisition costs. The broader goal is to reduce the amount it costs a company to acquire new customers. Sales objective type: Customer retention.

Acquisition 137

Acquisition Sales Profitability Leadership 137

Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

CXM 52

CXM Acquisition Customer Experience Management 52

ReviewTrackers

APRIL 20, 2021

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? Respond to their reviews.

Banking 49

Banking Acquisition Media Advertising 49

SuperOffice

JULY 5, 2022

There’s two types of B2B marketing strategies - acquisition and retention. Acquisition marketing refers to the process of targeting and marketing to new audiences to gain new customers. Here’s why acquisition marketing is important: Allows a company to systematically draw in and convert new consumers.

B2B 129

B2B Marketing Acquisition Media 129

Account Manager Tips

MARCH 23, 2021

Are they expanding through acquisition? One is for a "maintain" customer where you have high wallet share and low growth potential and it is important to retain this customer - you wouldn't put your best selling resources here but instead use service resources to ensure great customer experience. Flavio Stiffan ?

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Sales Gravy

MARCH 24, 2024

On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is crucial for revenue growth.

Business Growth 105

Business Growth Acquisition Customer Success Customer Experience 105

Customer Think

JULY 14, 2021

Customer journey orchestration and analytics platform combines with CSG’s digital engagement software to drive superior customer experiences across all channels, at every touchpoint.

Acquisition 59

Acquisition Digitalization Customer Experience Software 59

Customer Think

SEPTEMBER 27, 2023

The acquisition further cements PartnerHero’s reputation as a leader in CX thought leadership and innovation

Customer Experience 56

Customer Experience Acquisition Innovation Leadership 56

SBI Growth

MAY 22, 2021

Being a CEO during a large Go-to-Market transformation is difficult, and with multiple acquisitions, this adds further complexity, such as: High Customer Acquisition Costs Low Employee Morale Inaccurate Fact Base And more. On today’s show, Steve Smith, CEO of Zayo, joins us to discuss how.

Acquisition 107

Acquisition Marketing Meetings Customer Experience 107

SBI Growth

OCTOBER 19, 2018

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

Digital Transformation 76

Digital Transformation Digitalization Customer Experience Software 76

Zendesk

FEBRUARY 3, 2023

Banks that consistently optimize the customer experience grow 3.2x And with over 50 percent of consumers reporting that they will switch to a competitor after a single unsatisfactory interaction, customer experience has never been more important for any industry. What is customer experience in banking?

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Nutshell

AUGUST 21, 2020

If there’s one thing that makes Nutshell’s approach to a free trial different, it’s that trial customers get unlimited access to live customer support—just like they would if they were paying customers. Overdeliver on customer experience. Add customers to the team. GET THE GUIDE.

Marketing 142

Marketing Onboarding Media B2C 142

Insightly

MARCH 10, 2023

As customer retention/expansion is beginning to eclipse acquisition as the key metric for growth in many businesses, it’s more important than ever to provide exceptional customer experiences. A big area of the customer experience is what happens when something goes wrong.

Customer Experience 52

Customer Experience Software Software CRM 52

Upland

AUGUST 30, 2023

Strategies for BOFU primarily revolve around customer experience and value for money. Satisfied customers are more likely to become brand advocates, sharing positive experiences with others and promoting the brand organically. This word-of-mouth marketing can lead to new customer acquisitions easily.

Decision-making 195

Decision-making Software Software Retail 195

Hubspot Sales

DECEMBER 12, 2017

Customer Acquisition Cost. To calculate churn, divide the number of customers you’ve lost by the number of customers you started with. It’s worth noting that a negative churn is a good thing -- meaning you gained more customers than you lost. Common SaaS Metrics. Net Promoter Score. Monthly Recurring Revenue.

Sales 144

Sales Acquisition Software Software 144

ReviewTrackers

APRIL 12, 2019

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? Respond to their reviews.

Banking 36

Banking Acquisition Media Advertising 36

Insightly

MAY 13, 2021

These details about the customer relationship can help marketers tell a more complete customer story. . Share customer reactions. Robust customer data is great, but it’s only historical. We don’t know what the customer experience is at a particular moment. What is customer marketing? Philipp Wolf.

Customer Success 93

Customer Success Marketing Acquisition CRM 93

Hubspot Sales

OCTOBER 15, 2020

Your direct competitors and how they serve customers. The customer experience you aim to give and how distribution options align with it. That way, you ensure your target market gets the customer experience they desire. Deliver that experience, and both customer satisfaction and loyalty will follow.

Logistics 128

Logistics Retail Manufacturing Supply Chain 128

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 130

Customer Experience Profitability Decision-making Marketing 130

Tidio

AUGUST 30, 2019

Customer relationship is about managing interactions with previous, current, and potential customers. Companies that manage their customer relations well deliver positive customer experiences that strengthen customer retention and promote customer acquisition. Get to Know Your Customers Better.

Management 105

Management Acquisition CRM Software 105

Flevy

APRIL 20, 2022

As you find ways to get your customer acquisition costs (CAC) low, you may try a lot of tactics to get it to work for you. But unless it is optimized to provide the best user experience, you may have a high bounce rate or poor conversions leading to higher Customer Acquisition Cost (CAC).

Marketing 111

Marketing Acquisition B2C Finance 111

DemandFarm

NOVEMBER 27, 2024

Create key performance indicators (KPIs) that reflect the full customer lifecycle, such as customer acquisition cost (CAC), customer lifetime value (LTV), and churn rate. Example: A SaaS company with a RevOps strategy sets a unified KPI to reduce customer churn.

Artificial Intelligence 40

Artificial Intelligence Key Account Management Decision-making Account Growth 40

Customer Think

JUNE 20, 2023

Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation

Customer Experience 45

Customer Experience Acquisition 45

Customer Think

JANUARY 8, 2024

Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

Acquisition 59

Acquisition Customer Experience Management 59

Customer Think

MARCH 27, 2023

Strategic acquisition expands Cyara's solutions for AI and cloud contact center migration assurance

Customer Experience 40

Customer Experience Acquisition 40

Zendesk

OCTOBER 31, 2022

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. 3 benefits of multilingual customer support automation. Personalized customer experiences.

Customer Experience 98

Customer Experience Software Software Acquisition 98