Nutshell

AUGUST 21, 2020

Every free trial aims to do one thing: give users a taste of what their life will be like when they’re a customer. You want them to experience not just what it’s like using your product, but also what it’s like to deal with your customer support and customer success teams. Not a Nutshell customer?

Marketing 142

Marketing Onboarding Media B2C 142

SBI Growth

JANUARY 16, 2019

The CRO’s Role in Merging Two Sales Organizations JD Miller, Chief Revenue Officer for Motus, demonstrates how to integrate two selling organizations during a post-acquisition integration… Increase the Impact of Customer Success by Mapping the Customer Journey Bernie Kassar, Chief Customer Officer.

Acquisition 67

Acquisition Customer Success Organization Sales 67

Tidio

AUGUST 30, 2019

Customer relationship is about managing interactions with previous, current, and potential customers. Companies that manage their customer relations well deliver positive customer experiences that strengthen customer retention and promote customer acquisition. 6 Respect Your Customer’s Time.

Management 105

Management Acquisition CRM Software 105

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Digital transformation.

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

Insightly

JUNE 14, 2023

Then, we entered the digital era and it began to explode. New consumers with higher expectations New generations of consumers display different purchasing behaviors than previous generations, including higher usage rates of rapidly-evolving digital technology. There are more ways that marketing and customer success are related.

Marketing 98

Marketing CRM Customer Experience Media 98

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 130

Customer Experience Profitability Decision-making Marketing 130

SBI

SEPTEMBER 5, 2019

Bigtincan Takes Aim at Revenue Enablement with AsdeqLabs Acquisition. The acquisition of AsdeqLabs expands Bigtincan’s capabilities in sales enablement as well as the growing field of revenue enablement across the enterprise. It’s an honor to have this vision shared through the wider industry via this acquisition.”.

Acquisition 27

Acquisition Account Planning B2C Banking 27

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Digital transformation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Digital transformation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Showpad

SEPTEMBER 21, 2022

Gartner’s Definition: “Revenue enablement platforms unite sales enablement functions and customer-facing revenue processes. They encompass revenue-generating roles, including customer success, marketing, and presales. Grows conversational intelligence, training, and coaching value with Digital sales rooms (DSRs).

Sales 52

Sales Digitalization Acquisition Customer Success 52

Arpedio

MARCH 13, 2024

Product-led sales is a strategy where the product itself serves as the primary driver of customer acquisition, conversion, and retention. In recent years, the PLG approach has gained widespread attention and adoption, particularly among software-as-a-service (SaaS) companies and digital products. What are Product-Led Sales?

Acquisition 52

Acquisition Onboarding Prioritization Sales 52

Arpedio

FEBRUARY 23, 2024

It involves the alignment and integration of sales, marketing, and customer success functions to drive efficiency, effectiveness, and ultimately, revenue growth. Customer Success Operations: Customer success operations involve the strategies and processes aimed at maximizing customer satisfaction, retention, and lifetime value.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SBI Growth

AUGUST 12, 2020

With eCommerce increasing more in the last 90 days than during the previous 10 years combined, digital transformation is no longer a buzz phrase. Your company’s ability to interact and transact virtually with your customers and prospects will ultimately determine.

eCommerce 83

eCommerce Digital Transformation Marketing Digitalization 83

Insightly

APRIL 4, 2023

Whether you own a business, or you’re working in marketing or in a customer success or support role, you know the importance of having great customer relationships. Customer life cycle management has become increasingly important for businesses to stay competitive and retain customers.

Customer Life Cycle 52

Customer Life Cycle CRM Manufacturing Advertising 52

PandaDoc

FEBRUARY 28, 2025

A strategic revenue operations (RevOps) approach can help you optimize your end-to-end customer journey to maximize growth. Marketing, sales, and customer success departments are all aiming for a common goal: to drive revenue. Marketing ROI metrics Customer acquisition cost (CAC) : The cost to acquire a new customer.

e-Learning 52

e-Learning Decision-making Finance CRM 52

PandaDoc

FEBRUARY 28, 2025

Aligning sales, marketing, and customer success is more crucial than ever to avoid fragmented processes and inconsistent revenue streams. Keith Rabkin , President at PandaDoc A solid RevOps framework eliminates silos through a centralized revenue-focused strategy across key teams like sales, marketing, and customer success.

Decision-making 52

Decision-making CRM e-Learning Acquisition 52

SmartKarrot

NOVEMBER 21, 2022

Director Customer Success Location: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Facilitation Acquisition 19

SmartKarrot

DECEMBER 21, 2021

Role: Vice President, Customer Success Location: Columbus, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will lead the team responsible for building and sustaining the strategic relationship with the customers and the revenue. testimonials, case studies).

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

SmartKarrot

AUGUST 19, 2022

Role: Director of Customer Success Location: Remote, California, United States Organization: 80Twenty As a Director of Customer Success, you will lead a team of managers supporting all companies clients. Lead and build a team to support new customer acquisition. Negotiate/close deals.

Customer Success 19

Customer Success Construction Negotiation Acquisition 19

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 19

Customer Success Onboarding Acquisition Customer Experience 19

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Zendesk

SEPTEMBER 14, 2021

We can help you to find new marketing talent for a percentage of the base salary, or we can help you to train new members of your marketing team without online virtual digital marketing training programs. These programs teach your new team members the ins and outs of digital marketing and allow your teams to define the channels they study.

Software 97

Software Software Marketing Meetings 97

Zendesk

JUNE 3, 2022

How to grow your customer base. Make customer success a cornerstone of your go-to-market (GTM) strategy. Listen to your customers: customer conversations, customer interviews, and customer feedback. Expand with current customers, not only net-new ones. Never forget your first deal.

Small Business 52

Small Business Customer Success Decision-making Acquisition 52

Nutshell

MARCH 30, 2020

Nutshell’s BOUNDLESS 2020 virtual event was packed with valuable insights from top professionals in the fields of sales, marketing, customer support, and customer success. Two Different Channels: “Know the difference between brand affinity channels and acquisition channels.

Marketing 71

Marketing Advertising e-Learning Acquisition 71

Apptivo

MAY 30, 2022

But in the end, it’s on the sales department to make that final push of converting that customer from the interest stage. Customer Acquisition. Customer acquisition also happens through the sales process, when the salesperson brings in more new customers through cold-calling, cold-emailing and through other sales tactics.

B2C 52

B2C eCommerce Sales Acquisition 52

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

DemandFarm

MAY 12, 2023

Here are three examples where this breaks How does funnel make sense if 67% of the sales cycle is completed on digital channels before contacting the company? Opportunities from existing customers in the case of cross-sell & upsell start at the bottom of the funnel. Prospects no longer enter at just the top of the funnel.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

SBI

JULY 14, 2021

The planned acquisition of Chorus will add a new category of actionable insights to ZoomInfo’s world-class intelligence layer, unlocking workflows and driving engagement informed by conversations. Without Chorus, sales conversations are a major blind spot for sales leaders, especially given the increasingly digital go-to-market trends.

Acquisition 34

Acquisition Artificial Intelligence Software Software 34

DemandFarm

APRIL 13, 2023

Account Planning Account Planning is the process of developing a strategic plan for managing and growing key accounts, typically involving collaboration between sales, marketing, and customer success teams. Customer Acquisition Cost (CAC) The total cost associated with acquiring a new customer, including marketing and sales expenses.

Key Account Management 52

Key Account Management Account Management Management Value Proposition 52

Insightly

JANUARY 10, 2024

She has expertise in all areas of go-to-market, sales operations, CRM, product development, and digital advertising. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. Some businesses are willing to give up functionality to have one platform across functions and save money.

Finance 52

Finance CRM Acquisition Decision-making 52

SBI

DECEMBER 9, 2019

Watch the 5-minute webinar below, or view the full webinar here : Seismic’s customer success team was able to understand our needs and delivered above and beyond what we expected. There is no sales enablement vendor that comes close to matching the customer success resources of Seismic. Seismic Resources.

Digital Transformation 26

Digital Transformation Acquisition B2C Customer Success 26

ProlifIQ

FEBRUARY 23, 2024

To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024. Win rates and customer retention are top metrics, but CRM adoption ranked high with SMBs.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52

Tidio

JULY 16, 2019

(Not to mention, they are likely to go somewhere else after just a single instance of poor customer service anyway.). Customers want to engage with brands, ideally in real-time, and you can use that to boost customer loyalty. Want to generate leads and provide 24/7 customer service even when you sleep? Image source ).

Customer Experience 52

Customer Experience Acquisition Digitalization Media 52

SBI

MAY 7, 2019

In this new role, Sean is responsible for leveraging Cirrus Insight’s strong fundamentals to take it to the next level in terms of world-class sales enablement, enterprise-grade service, and individualized customer success. Revegy more than doubled net new customers from 2017 for its SaaS-based subscriptions. Industry News.

Account Planning 33

Account Planning Acquisition Leadership Customer Success 33

Agile CRM

JANUARY 14, 2021

Heinz Marketing is a B2B (Business-to-Business) and sales acceleration digital marketing firm that was started in 2007. He helps clients focus on marketing, customer acquisition, and retention, and scaling up revenue. We thus need to acknowledge some of the brains behind these developments.

CRM 52

CRM Marketing Small Business Software 52

SmartKarrot

MARCH 25, 2021

The software company received an additional $1M+ for their subscription-driven go-to resource for digital-led enterprises and B2B businesses. Focused on customer retention and expansion, SmartKarrot provides organizations with the ability to combine customer intelligence, smart workflows, and automated actions.

Investors 19

Investors Acquisition Onboarding B2B 19

PandaDoc

MAY 26, 2022

Define KPIs and success metrics. How do you measure the success of your new sales strategy? Does it come down to new customer acquisition? Overall customer satisfaction? See also: 7 customer success metrics for SaaS. Call volume per rep? Churn rate? Free trials? Generate a target market analysis.

Sales 52

Sales Business Planning Acquisition Small Business 52