Planview

JANUARY 25, 2017

Spigit’s Acquisition of Kindling. First, I’m delighted to announce Spigit’s acquisition of Kindling Inc. I’m excited to enhance both the Spigit team as well as our customer base through this acquisition. I’d like to thank you, our customers, for a record year. 2016 was a record year for Spigit.

Acquisition 84

Acquisition Innovation e-Learning Software 84

PandaDoc

APRIL 12, 2022

Customer success metrics are the bread and butter of the SaaS industry, especially when it comes to business operations. In many cases, all aspects of the business — from product expansion to feature development — revolve around customer metrics and feedback. 7 customer success metrics for SaaS. Churn Rate.

Customer Success 52

Customer Success Acquisition Customer Experience Software 52

SmartKarrot

OCTOBER 27, 2021

As they say, what goes around, comes around, holds true in the customer success niche too. Let’s face it – customer success as a subject is transformative. In simple words, it drives in more exponential value for both vendor as well as the customer. But how does customer success drive company market valuation?

Customer Success 19

Customer Success Marketing Acquisition Profitability 19

Insightly

JUNE 14, 2023

Disruptive marketing involves using experimental tactics that challenge the status quo. Rather than following conventional marketing wisdom, disruptive marketers are constantly testing daring, new tactics that haven’t been tried before. So why is “disruptive marketing” such a catchphrase today and what led it to this point?

Marketing 98

Marketing CRM Customer Experience Media 98

SalesGlobe

NOVEMBER 15, 2024

As success in the test grew, talent acquisition altered the candidate profile to meet the modified job responsibilities for the position, and a newly trained group of support reps were hired. The goal was to leverage the expanded portfolio and generate growth by selling multiple product lines to existing customers.

Acquisition 52

Acquisition Sales Telecommunications Retail 52

Nutshell

AUGUST 21, 2020

With over a hundred and one different things that could kill your cloud software business, poor marketing is the slow poison that can put it to sleep for good. With every SaaS market crowded these days— G2 lists over 2,800 solutions for “ CRM ” alone—there’s little room for error in your marketing. Product complexity.

Marketing 142

Marketing Onboarding Media B2C 142

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 304

Customer Experience Decision-making Profitability Marketing 304

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining your employees and your customers is the first thing customer success does.

Acquisition 10

Acquisition Customer Success Energy and Utilities Logistics 10

Arpedio

FEBRUARY 23, 2024

As customer expectations continue to rise and market dynamics shift at an unprecedented pace, the need for a strategic approach to revenue generation has never been more critical. This includes marketing automation, lead management, campaign tracking, and ROI analysis. Adapt quickly to market changes and evolving customer needs.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SmartKarrot

OCTOBER 15, 2020

Of the many business metrics that are used in the customer success niche, customer acquisition cost (CAC) accounts to be a crucial one. What is Customer Acquisition Cost? Customer acquisition cost is the cost to the company for converting a probable prospect into a loyal customer.

Acquisition 19

Acquisition Customer Success Transportation Profitability 19

Arpedio

MARCH 13, 2024

In the ever-evolving landscape of sales and marketing, one term that has been gaining significant traction is “product-led sales.” ” This approach represents a fundamental shift in how businesses engage with their customers, placing the product itself at the forefront of the sales process. What are Product-Led Sales?

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

SmartKarrot

JUNE 1, 2023

Role: Customer Success Manager Location: Austin, TX, United States (Remote) Organization: Sensi.AI As a Customer Success Manager, you’ll include system install and training. Create and sustain enduring, strong relationships with your customers. Create, monitor, and analyse measures for customer satisfaction.

Customer Success 19

Customer Success Acquisition Onboarding Organization 19

Nutshell

NOVEMBER 20, 2024

The goal is to gain a clearer understanding of their ideal customers and how they engage with their brand and offerings. They then use this information to define customer segments and improve targeted sales and marketing campaigns. What can a well-researched customer profile do for your business?

CRM 62

CRM Decision-making Customer Experience B2B 62

SmartKarrot

MAY 11, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Cherry As a Customer Success Manager, you’ll establish connections with a variety of partner practises to promote mutual success by retaining and increasing Cherry transaction volume. Your accounts are yours.

Customer Success 19

Customer Success Partnership Management Acquisition Management 19

SmartKarrot

MAY 3, 2023

Role: Customer Success Manager Location: Cambridge, England, United Kingdom (Hybrid) Organization: ADVANCE® AI As a Customer Success Manager, you’ll guarantee organic growth by looking for chances with other companies and nations. Deliver first-rate customer service over the phone and/or email in a busy setting.

Customer Success 19

Customer Success Acquisition Meetings Organization 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Onboarding Government Negotiation 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Collaborates with all GTM team members to build tactical and strategic plans and campaigns by analysing client and customer data to discover growth opportunities and client and customer challenges.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Collaborates with all GTM team members to build tactical and strategic plans and campaigns by analysing client and customer data to discover growth opportunities and client and customer challenges.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

Corporate Visions

OCTOBER 17, 2019

The post What Is Status Quo Bias in Sales and Marketing? And the same is true for your customers. How Does Status Quo Bias Apply to Sales and Marketing? In a sales and marketing context, Status Quo Bias is a powerful force that can either be your best friend or your worst enemy. What Is Status Quo Bias?

Marketing 66

Marketing Acquisition Decision-making Sales 66

SBI Growth

MAY 22, 2021

Being a CEO during a large Go-to-Market transformation is difficult, and with multiple acquisitions, this adds further complexity, such as: High Customer Acquisition Costs Low Employee Morale Inaccurate Fact Base And more. On today’s show, Steve Smith, CEO of Zayo, joins us to discuss how.

Acquisition 107

Acquisition Marketing Meetings Customer Experience 107

SBI

SEPTEMBER 5, 2019

Bigtincan Takes Aim at Revenue Enablement with AsdeqLabs Acquisition. The acquisition of AsdeqLabs expands Bigtincan’s capabilities in sales enablement as well as the growing field of revenue enablement across the enterprise. It’s an honor to have this vision shared through the wider industry via this acquisition.”.

Acquisition 27

Acquisition Account Planning B2C Banking 27

Nutshell

JANUARY 30, 2020

Although typically perceived as software for salespeople, CRMs are the secret sauce behind most successful marketing initiatives. A CRM is an integral piece of software for marketers and salespeople. We’ve got your back, marketers! Newsletters are near the top of the marketing funnel. Tracking source to sale.

CRM 155

CRM Marketing Decision-making Advertising 155

Nutshell

MARCH 30, 2020

Nutshell’s BOUNDLESS 2020 virtual event was packed with valuable insights from top professionals in the fields of sales, marketing, customer support, and customer success. Every company should be prepared to spend somewhere between $10,000 to $15,000 on advertising before they have 1,000 customers. work together.

Marketing 71

Marketing Advertising e-Learning Acquisition 71

SmartKarrot

NOVEMBER 21, 2022

Director Customer Success Location: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Facilitation Acquisition 19

SmartKarrot

SEPTEMBER 2, 2022

Role: VP of Customer Success Location: Remote, Menlo Park, CA, US Organization: AutoService A.I. As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs.

Customer Success 19

Customer Success Onboarding Prioritization Negotiation 19

SmartKarrot

AUGUST 19, 2022

Role: Director of Customer Success Location: Remote, California, United States Organization: 80Twenty As a Director of Customer Success, you will lead a team of managers supporting all companies clients. Lead and build a team to support new customer acquisition. Negotiate/close deals.

Customer Success 19

Customer Success Construction Negotiation Acquisition 19

Upland

JANUARY 26, 2023

In an account-based selling approach, the differentiation between teams like customer success, sales and marketing is less distinct. Account-based marketing (ABM) : it takes a lot more than a hero rep to win over a buying group. Customer Acquisition Costs (CAC) : Larger customer acquisition costs can result from ABS.

Account Planning 195

Account Planning B2B Decision-making Acquisition 195

Account Manager Tips

NOVEMBER 29, 2022

Focused on lead generation and account acquisition and growth. Customer Success. Customer success is focused on working proactively in partnership with customers to help them get more value out of your solutions over time. check out Grow Gain Retain Customer Success Community) Change industries.

Key Account Management 130

Key Account Management Account Management Management Procurement 130

SmartKarrot

DECEMBER 20, 2021

It’s only recently that customer success has emerged from being a “nice-to-have.” Today, companies realize that a robust customer success function can help preempt churn and grow revenues without acquiring customers at an exponential pace. Recent market trends indicate that the answer is a definitive YES.

Investors 19

Investors Banking Customer Success Acquisition 19

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 19

Customer Success Onboarding Acquisition Customer Experience 19

Nutshell

MAY 19, 2020

Churn rate, the loss of customers over a specified period of time, is one of the most important metrics a company can track. Subscription length is the amount of time an average customer spends paying for a company’s goods or services. Customer acquisition cost. The three leading causes of churn: 1.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

SBI Growth

DECEMBER 29, 2018

Dave Moore is the SVP of Sales for Businessolver a leading provider of benefits administration, technology, and services. In a phrase, they help organizations manage their healthcare spend as it relates to employee benefits. Tune in to hear more from Dave on the.

Customer Success 95

Customer Success Healthcare Organization Management 95

SOAR Performance Group

DECEMBER 13, 2023

A challenging market in recent years has caused many companies to reconsider how they balance new account acquisition with existing customer expansion. Keep reading for 3 practical shifts your organization […] The post 3 Practical Ways to Optimize Account Growth appeared first on SOAR Performance Group.

Account Growth 59

Account Growth Acquisition Organization Marketing 59

Corporate Visions

DECEMBER 12, 2019

When Sales Enablement first showed up in the B2B enterprise, the role became a sidekick to the in-person, acquisition-focused selling conversation. And given the role’s unique position, Sales Enablement is primed to step up, take the lead, and drive a new approach to sales and marketing messaging, skills, and content for years to come.

Acquisition 90

Acquisition Decision-making Sales B2B 90

Arpedio

DECEMBER 20, 2023

Customer Acquisition One of the primary ways to increase ARR is by acquiring new customers. Businesses can leverage marketing automation and inbound marketing techniques to improve their lead generation and conversion rates. Expanding Market Segments Expanding market segments is another way to increase ARR.

Innovation 52

Innovation Acquisition Investors Decision-making 52

SmartKarrot

FEBRUARY 1, 2024

Today, we delve into the captivating world of managing Customer Success teams, an area of expertise that has fueled my enthusiasm throughout my journey in leading sales teams across various organizations in Singapore. My favorite approach is a market-based organization, where teams are structured by countries or regions.

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10

SmartKarrot

SEPTEMBER 8, 2021

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions.

Customer Success 19

Customer Success Onboarding Acquisition Innovation 19