Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. Business growth consultant, Chris Merrington , shares some golden nuggets of advice about how agencies can be more commercially savvy. He specialises in helping agency leaders and their teams negotiate more profitably. Welcome to Episode 53.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Zendesk

MARCH 7, 2022

In Zendesk, administrators can have bots surface helpdesk articles, aiding customers in self-service. Automation means customers can still seek support outside of business hours, while surfacing relevant knowledge base articles and reducing the number of agent touches. Next steps: How small companies can start messaging.

Artificial Intelligence 98

Artificial Intelligence Retail Customer Experience Small Business 98

Nutshell

AUGUST 6, 2024

Depending on your industry or business model, there are numerous metrics by which to measure revenue and business growth. But what do they mean, and how are they relevant to your business? It doesn’t measure the profit gained from individual customers but rather all your current customers as a whole.

Financial Services 96

Financial Services Telecommunications Retail Profitability 96

SuperOffice

FEBRUARY 21, 2022

That’s exactly what I am going to do in this article – discuss the most prominent CRM trends and see whether the numbers support them. With the rise of CRM solutions, a quality system can work wonders for business profitability. How exactly does hyper-personalization impact your business growth?

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Hubspot Sales

APRIL 27, 2023

Because most SaaS products are subscription-based and allow for recurring revenue, this business model is becoming the go-to for many businesses — new and old. With this growth comes tons of new job opportunities for salespeople looking to get into the tech industry. Table of Contents Is SaaS sales a good career?

Sales 126

Sales Account Management Communication Sales Management 126

PandaDoc

SEPTEMBER 2, 2020

Steven shares monthly tips and actionable articles to help new and senior sales leaders take their performance to the next level. What to check out: From Process to Profits: How Systems Will Increase Your Sales. We publish timely, energetic, authoritative articles that help salespeople be better salespeople. The New Sales Coach.

Sales Management 98

Sales Management Management Sales Publishing 98

ACT

DECEMBER 12, 2023

As a business owner, you already operate on tight margins and limited resources. So, it’s vital to optimise your existing resources and maximise profits by cutting losses and inefficiencies. In this article, we’ll explain billable utilisation in detail and show you ways to improve it for your business.

Profitability 52

Profitability CRM Business Growth Decision-making 52

CMOE

FEBRUARY 24, 2023

CoachHub Deemed the “global leader in digital coaching,” CoachHub offers plenty of tools that include: Blog articles Ebooks and infographics Webinars Podcasts These resources cover people development, leadership, talent, and transformation. EMyth EMyth is a business coaching site that helps leaders at $100K – $100M companies.

Small Business 52

Small Business Leadership Profitability Publishing 52

Hubspot Sales

JANUARY 5, 2024

It’s been pretty exciting to see the creativity that people all over the world are bringing to AI to improve their processes, create new services, and make being in business more fun and profitable. Tip #6: AI to Handle Dynamic Pricing Strategies Marc Bishop is the Director of Business Growth at WYTLABS.

Internet 115

Internet Sales Communication Media 115

Arpedio

APRIL 30, 2024

Understanding Account Growth Strategy In this section, we will take a closer look at the intricacies and purpose of account growth strategy. Understanding how to effectively implement this strategy is crucial for long-term success in maximizing your business growth and revenue.

Account Growth 52

Account Growth Client Relationships CRM Business Growth 52

Flevy

MARCH 21, 2024

This strategy encompasses not just the protection of ideas and inventions through patents, trademarks, and copyrights but also their strategic use to support business goals, including licensing, IP litigation, and portfolio management. Here are other KPI Strategy and KPI Management articles we’ve published: Principles of KPI Selection.

Management 52

Management Digital Transformation Innovation Negotiation 52

Nutshell

MARCH 19, 2024

As the backbone of any business, the sales team needs to be efficient to meet targets and ensure the company remains profitable. An improvement in productivity translates to more deals closed and more revenue for your business, which means productivity directly impacts your bottom line.

CRM 71

CRM Sales Software Software 71

ProlifIQ

APRIL 12, 2024

By offering customers additional products or services that complement their original purchases, you can increase the revenue earned per customer, improve customer lifetime value, drive higher profit margins, and strengthen customer relationships. This ensures sales reps are focused on the top priorities and biggest areas for business growth.

CRM 52

CRM Prioritization Profitability Business Growth 52

Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. Looking for other business growth strategies? About 86% of loyal customers will recommend a business to family and friends ( KPMG) Increased profits. 8 customer retention strategies to build authentic relationships.

eCommerce 52

eCommerce Acquisition Retail Communication 52

Arpedio

FEBRUARY 14, 2024

Welcome to our comprehensive guide on strategic account planning – a vital practice for businesses looking to achieve long-term success and foster strong customer relationships. In today’s competitive landscape, having a well-defined account plan is essential to effectively manage key accounts and drive growth.

Account Planning 52

Account Planning Account Management Value Proposition Stakeholders 52

Arpedio

FEBRUARY 14, 2024

Welcome to our comprehensive guide on strategic account planning – a vital practice for businesses looking to achieve long-term success and foster strong customer relationships. In today’s competitive landscape, having a well-defined account plan is essential to effectively manage key accounts and drive growth.

Account Planning 52

Account Planning Account Management Value Proposition Stakeholders 52

Arpedio

JANUARY 5, 2024

By maintaining a meticulous approach to lead management , sales teams can significantly enhance their conversion rates , ultimately fueling growth and profitability in today’s competitive marketplace. A well-informed sales force is the lifeblood of any organization aspiring for growth and resilience in an aggressive market.

Management 52

Management Sales Energy and Utilities Prioritization 52

Chally

DECEMBER 8, 2022

Conversely, poor employee engagement can negatively impact business operations and profits. Focusing on increasing employee engagement can solve many workforce problems that businesses of all sizes struggle with, like a high absenteeism rate and low employee retention. Employee engagement and commitment drive growth.

Innovation 52

Innovation Leadership Profitability Acquisition 52

Chally

DECEMBER 8, 2022

Conversely, poor employee engagement can negatively impact business operations and profits. Focusing on increasing employee engagement can solve many workforce problems that businesses of all sizes struggle with, like a high absenteeism rate and low employee retention. Key impacts on Business Results: Profit Losses.

Innovation 52

Innovation Leadership Profitability Acquisition 52

Arpedio

NOVEMBER 22, 2023

Unlock Business Potential with Effective Stakeholder Mapping Improve your critical stakeholder relationships ← Back to blog As businesses strive to achieve growth and success, many overlook the untapped potential of effective stakeholder mapping. Why is stakeholder mapping important for business growth?

Stakeholders 52

Stakeholders Decision-making Business Growth Innovation 52

Arpedio

JANUARY 5, 2024

Understanding the Basics of Account Management The complexities of client relationship management and the nuanced strategies that underpin successful account management are essential knowledge for any professional seeking to navigate the intersection of customer engagement and business growth strategy.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Arpedio

FEBRUARY 14, 2024

Understanding the nuances between account management and sales can help businesses optimize their strategies and ensure long-term client relationships. While both are essential for business growth and success, they require different skill sets and approaches.

Account Management 52

Account Management Management Sales Client Relationships 52

Nutshell

MARCH 15, 2024

This article explores the benefits of creating a lead nurturing process, the different stages of that process, and the ideal tools for a successful lead nurturing campaign. We are here to help make your lead nurturing campaigns and sales strategies successful and drive improved productivity, profitability, and business growth.

CRM 71

CRM Software Software Communication 71

Zendesk

FEBRUARY 7, 2022

Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business. Here’s what you need to know to get started: In this article. Why is customer support important for business growth?

Decision-making 52

Decision-making Customer Experience Insurance eCommerce 52

Arpedio

FEBRUARY 5, 2024

By tapping into previously unexplored market segments, businesses can acquire new customers and expand their customer base. This, in turn, can lead to higher sales volumes and greater profitability. It involves gathering and analyzing relevant information to guide strategic actions and drive business growth.

Acquisition 52

Acquisition Sales Decision-making Innovation 52

Arpedio

FEBRUARY 14, 2024

The land and expand strategy is the key to achieving sustained growth and expanding into new markets. By strategically targeting new regions and scaling your business, you can unlock a world of opportunities and position your brand for international success.

Supply Chain 52

Supply Chain Decision-making Government Acquisition 52

Insightly

JULY 25, 2023

While an ICP is relevant in both B2C and B2B marketing scenarios, we’re primarily focused on B2B in this article. An ideal customer is one that is profitable, scalable, and a long-term fit for your business growth. An ideal customer profile (ICP) is a comprehensive, documented profile of your company’s perfect customer.

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

Insightly

SEPTEMBER 5, 2023

Productivity metrics Sales metrics Marketing metrics Marketing SEO metrics Customer metrics Golden productivity metrics Internal teams’ productivity levels are key to business growth—that’s common sense. Consider that disengaged employees in the United States cost businesses a lot. And that means less profit for your business.

Decision-making 52

Decision-making Acquisition Publishing CRM 52

Insightly

SEPTEMBER 5, 2023

Productivity metrics Sales metrics Marketing metrics Marketing SEO metrics Customer metrics Golden productivity metrics Internal teams’ productivity levels are key to business growth—that’s common sense. Consider that disengaged employees in the United States cost businesses a lot. And that means less profit for your business.

Decision-making 52

Decision-making Acquisition Publishing CRM 52

SmartKarrot

MAY 12, 2023

To effectively implement KAM, businesses must follow a series of processes designed to maximize the value of these relationships. This article will discuss the top 8 Key Account Management processes that can help organizations drive sustainable growth.

Key Account Management 10

Key Account Management Account Management Business Growth Value Proposition 10

Apptivo

MAY 31, 2023

As a result of these initiatives, conversions, and business growth have increased noticeably. By employing these strategies, businesses can foster customer retention and encourage repeat purchases, ensuring a long-lasting and profitable relationship with their customers.

Sales 52

Sales Decision-making Advertising Media 52

PandaDoc

JUNE 11, 2024

When salespeople aren’t given clear direction, it can stall sales and stunt business growth. Net profit: This calculates your total profit once all expenses have been deducted. Why is B2B sales important? 4 benefits of B2B sales Is expanding into B2B sales worth it?

B2B 52

B2B B2C Sales Decision-making 52

Tidio

MARCH 12, 2021

Take a look at these helpful articles: A Quick Guide to Consumer Behavior What is Customer Retention? Plus, customer-centric companies are up to 60% more profitable than product-centric ones, owing much of their success to improving thanks to customer feedback. Seven proven strategies to collect and manage consumer feedback.

eCommerce 52

eCommerce Media Customer Experience Decision-making 52

PandaDoc

FEBRUARY 16, 2023

In this article, you’ll get a crash course in business forecasting as well as sales forecasting methods that you can use right now to create a more accurate model for your business. Other business forecasting tools to consider 1. But it doesn’t have to be that way.

Small Business 52

Small Business Sales Decision-making Artificial Intelligence 52

Liston Witherill

APRIL 21, 2021

They’d always run a profitable business before, so why have a system to guide sales? The right system can facilitate business growth while delivering a world-class buying experience. In the first week on the job I learned that there was no program or process to win new clients.

Decision-making 52

Decision-making Sales Training Retail Sales 52

SmartKarrot

MARCH 17, 2021

If companies break free from this, they will increase profits. Customers have the power to maximise profitable income and minimise the misuse of investment and assets. This helps understand the potential for growth in specific geographic locations. This will improve profit outcomes. Customer Success Pareto Principle.

Customer Success 15

Customer Success Profitability Decision-making Business Growth 15

SmartKarrot

APRIL 24, 2020

In B2B businesses, we often use the 80-20 rule that says, 80% of the profits are incurred from 20% of the customers. As a SaaS business, you’d have often tried to make your service ‘good for everyone’. As a matter of fact, it never really benefits your business. 5% of customer retention results in 75% of business profits.

B2C 12

B2C Customer Success Profitability B2B 12