Help Scout

AUGUST 22, 2023

Read the full article Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down.

Communication 85

Communication 85

MDI Training

MARCH 25, 2025

MDI’s Leadership Lab: Unlocking the Future of Leadership Training Would you like to listen to this article? These roleplay simulations allow leaders to practice decision-making, conflict resolution, communication skills, and further challenges in a risk-free environment. Click here to access our AI-generated audio version!

Leadership 52

Leadership Digital Transformation Artificial Intelligence Co-Creation 52

Red Star Kim

FEBRUARY 22, 2023

Whilst some might argue that content and articles should reflect the firm’s brand and the personality of the author , many smaller practices simply don’t have the resources or expertise to produce high quality content on a regular basis. The initial set up costs to integrate with a web site is from 400 Pounds.

Marketing 26

Marketing Media Communication Digitalization 26

Mike Kunkle

OCTOBER 2, 2022

It’s “other-centric” servant leadership (leading, serving, acting in your buyers’ and customers’ best interests, creating, communicating, and confirming value, and change management). They don’t believe sellers communicate well with senior influencers and decision makers. LinkedIn Articles: [link].

Co-Creation 278

Co-Creation Negotiation Sales B2B 278

Strategic Account Management Association

SEPTEMBER 22, 2020

Patients communicate with their doctors over Skype, order drugs through smartphone apps and even perform basic genetic tests from home. Download and share our infographic that supports this article and join our Oct. Our nation’s initial response laid bare our health system’s weaknesses and vulnerabilities.

Supply Chain 400

Supply Chain Artificial Intelligence Innovation Suppliers 400

Mike Kunkle

OCTOBER 8, 2023

In this article, I’ll explore how these components intersect and show how their integration can transform your business. In this article, I’ll share my perspectives and provide a framework. Keep this in mind as you read this article, and adapt and adopt what makes sense for you in your current context.

Customer Experience 304

Customer Experience Profitability Decision-making Marketing 304

Nutshell

MARCH 31, 2025

Explore smart lists and fixed audiences Ready to simplify list management and communication in Nutshell? Read our support article to learn more about how you can simplify and streamline communication using smart lists and fixed audiences! Maximize Your Lists and Audiences! Ready to get more out of your CRM lists?

Management 62

Management CRM Communication Meetings 62

Hubspot Sales

JULY 22, 2024

I'm always saying, “Sound, well-structured business email templates are central to effective sales communication, initiating productive sales conversations, and sustaining relationships with prospects and customers.” Well, reader who conveniently thinks of the questions I need to answer in this article, you‘re in luck!

Value Proposition 111

Value Proposition Sales Meetings Decision-making 111

Cranfield Executive Development

FEBRUARY 3, 2025

Unlock your audiences energy and motivation with these fundamental communication techniques.

Communication 52

Communication 52

Red Star Kim

OCTOBER 3, 2022

This article summarises the delegates’ key pitching insights – Qualification, Branding and Following up. This was seen as a powerful way to communicate a firm’s personality and values. This article from February 2022 has research on attention spans Are attention spans really collapsing? Other pitching articles.

Meetings 130

Meetings Decision-making Communication Marketing 130

Red Star Kim

NOVEMBER 8, 2022

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. Maybe the anxiety of communicating across the ether led people back into push communications and output rather than input mode.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Mike Kunkle

AUGUST 8, 2023

It’s how we can break down the walls that hinder communication and cooperation between departments, to foster a shared vision, common goals, and open channels for knowledge exchange. Communicate the “why” behind changes, showing the team how these transformations will directly contribute to growth and success.

Sales 221

Sales Prioritization Innovation Sales Training 221

Red Star Kim

SEPTEMBER 26, 2022

Firms must ensure that internal communications and team cohesion are high on their agenda to ensure M&BD folk feel engaged. 11% supporting internal communications. These articles relate to marketing qualifications: New CIM professional marketing qualifications – 2020 (kimtasso.com). 22% pitches and tenders.

Digitalization 147

Digitalization Media Marketing Communication 147

Account Manager Tips

NOVEMBER 25, 2022

There are many ways to use this planning process, but for the purpose of this article, I'm going to assume you are designing the plan in collaboration with your client. It'll also make it easier to communicate how well you're doing. It's incredibly comprehensive and many of the articles are accompanied by videos.

Account Planning 246

Account Planning Key Account Management Account Management Brainstorming 246

Red Star Kim

OCTOBER 17, 2022

Two illustrations: Top marks to McGuire Woods lawyers for this article Abandoned Mines and Data Retention Policies: Time to Clear the Explosives Out of the Shed | Password Protected (passwordprotectedlaw.com). We examined the use of metaphors and similes. Video is more memorable; a phone call is quicker; even PowerPoint has its place.

Remote Working 130

Remote Working Communication Internet Decision-making 130

Red Star Kim

MARCH 4, 2024

You might try non-threatening communication techniques (see leadership conversation skills: SCARF model of neuroscience (kimtasso.com) ). You are not communicating effectively It may be that you are not communicating what you plan to do and why in a way that they understand or need. And showing respect and loyalty. Be patient.

Management 147

Management Communication Leadership Digitalization 147

Red Star Kim

AUGUST 11, 2022

Assess communication needs, communication channels and ability to deliver key messages. Develop the communication strategy (business rationale, principles for communication messages). Executive communication plan. Other articles on change management. Assess organisational readiness for change.

Management 130

Management Stakeholders Digital Transformation e-Learning 130

Hubspot Sales

JULY 22, 2024

In this article, I’ll share more about cold calling and show you what a typical cold call looks like — plus what I consider to be the best cold call script ever. (If A modern enterprise communication solution can help simplify your outbound communications by connecting your telephone sales with your other digital channels.

Value Proposition 111

Value Proposition Decision-making Software Software 111

Hubspot Sales

MARCH 17, 2025

Ive already written an article on CRMs with AI , but I wanted to take my curiosity about AI and CRM one step further. So, in this article, Im focusing specifically on three generative AI CRMs, how generative AI can improve the sales process, and much more. Waddell says, I use [HoneyBook] for client communication for my ecommerce site.

CRM 52

CRM Artificial Intelligence eCommerce Communication 52

Red Star Kim

SEPTEMBER 22, 2022

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. For less experienced people, the telephone is a medium where – as it is a truly interactive mode of communication – there was little control and more uncertainty.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Nutshell

APRIL 22, 2024

With the power of Email Booster, your entire team will be able to view and select pre-built Nutshell email templates in their Gmail composer to send consistent communications with leads and customers from wherever they work best. Check out this support article to learn more. What can I do with Email Booster? Where can I learn more?

CRM 124

CRM Communication Software Software 124

Red Star Kim

OCTOBER 1, 2023

I first mentioned SCARF in an article about neuroscience and leadership Leadership: Lessons from Star Trek and Neuroscience – Kim Tasso back in 2012. There David Rock talked about the neuroscience of leadership – the need to still your mind, improve emotional regulation, watch non-verbal signals and take care with feedback.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Red Star Kim

SEPTEMBER 26, 2023

Process integration – Some firms separate out marketing, communications and sales functions – usually the larger firms where more specialisation is required. They then brief and manage the operations team for implementation support on communications, events, design, content production and email campaigns.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). This post picks up on the key themes arising and the delegate polls, questions and takeaways are shown below as a further learning resource.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Mike Kunkle

FEBRUARY 5, 2023

Worse, recently, I’ve read an increasing number of articles and posts about how buying has become so convoluted and non-linear, that given that and a buyers’ market, sales process just doesn’t matter anymore. Go re-read the CSO Insights quote I used to start this article. Should sales process be adaptable?

B2B 231

B2B Sales Decision-making Negotiation 231

Red Star Kim

FEBRUARY 14, 2023

This requires you to listen carefully to what is being said and to observe non-verbal communication that might suggest that there is something else to consider. A good example of a limiting belief comes from running. When people didn’t believe a person could run a mile in under four minutes – this became a limiting belief.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Hubspot Sales

MARCH 16, 2021

You should also establish a clear communication plan with all workers — from management to the janitorial staff. Communication. Open, thorough, and transparent communication will be central to helping your team transition back into the workplace. Again, communication is key here.

Logistics 131

Logistics Communication Meetings Management 131

Hubspot Sales

MARCH 22, 2021

There is an art to it, which I’ll walk you through in this article. If you’re pursuing a privately held company, review their press releases or news articles in local business journals and the industry trade media. How can you up your sales game by learning how to tell value-based stories? Find a common language. How did we help them?

Shareholders 130

Shareholders Value Proposition Decision-making Communication 130

Red Star Kim

JUNE 27, 2023

41% Marketing 24% PR/Communications 24% Business development 6% Events 6% Content creation How confident are you about developing and implementing campaigns? 0% 6% 0% 6% 24% 47% 12% 0% 6% 0% Which aspect of the session is of most interest? 100% Yes – but we could do better Which research methods have you used?

Leadership 130

Leadership Management Stakeholders Communication 130

Red Star Kim

JANUARY 3, 2023

Change management 20 insights on change management processes and communication (kimtasso.com). So now we are looking at how we might do things differently and better in 2023. One task will be to plan your self-development – particularly with regards to enhancing your soft skills in 2023.

Leadership 130

Leadership Publishing Management Communication 130

Red Star Kim

FEBRUARY 9, 2023

Overcoming silos and internal communication for cross-selling A key barrier to cross-selling and internal referrals was that firms were structured into silos. Interestingly on the day of the workshop, there was an article Brag like an American to get ahead at work, British told | News | The Times.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

JULY 11, 2022

Communication and education are required to manage expectations and promote enthusiasm and momentum. There are lots of articles on internal communications, buy-in and stakeholder engagement. There are lots of articles on internal communications, buy-in and stakeholder engagement. This is an ongoing dialogue.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Red Star Kim

AUGUST 31, 2023

Moore Kingston Smith (accountants) – Real estate thought leadership This campaign comprises a series of seven opinion articles (“The state of the global real estate industry”) exploring investment opportunities in UK real estate sharing economic data (inflation and global growth forecasts). trillion by 2031”.

Marketing 130

Marketing Leadership Government Logistics 130

Red Star Kim

MARCH 7, 2023

Creativity and good and bad stress – Kim Tasso There’s a great article from Harvard Business Review “Five things to do when you feel overwhelmed by your workload ” (August 2018). And stress damages both mental and physical health. So we need to prevent ourselves and our team members from feeling stressed.

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

Red Star Kim

MAY 2, 2023

Video) (kimtasso.com) ) C-suite skills that matter most In August 2022, Harvard Business Review published an article on succession that addressed the C-suite skills that matter most. (I used the “Worry monster” to explain soft skills previously: What are soft skills? And why are they so important?

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Red Star Kim

MARCH 16, 2023

This included improving internal communication and collaboration as well as motivation to devote time to internal and external referrals: cultivate a cross-selling culture. Internal communication – Why, how and what (kimtasso.com). And a key theme is on culture change. They need to be focused.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Account Manager Tips

AUGUST 3, 2022

When to give up Forms of communication (from most to least effective) Favourite book on follow up In other news Have your say on the future of key account management Quote of the week. You need your client engaged and communicating, but they don't always see it that way. Table of Contents. Reemphasize the value. Continue to educate.

Key Account Management 130

Key Account Management Account Management Decision-making Communication 130