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How Emotional Intelligence Impacts Close Rates in Sales

SuperOffice

The ability to understand that comes through emotional intelligence. In this article, we’ll discuss: What emotional intelligence is. How to teach emotional intelligence to salespeople. What is emotional intelligence (EQ)? Wondering what emotional intelligence is?

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Research update on the most in-demand soft skills

Red Star Kim

Video) (kimtasso.com) ) C-suite skills that matter most In August 2022, Harvard Business Review published an article on succession that addressed the C-suite skills that matter most. (I used the “Worry monster” to explain soft skills previously: What are soft skills? And why are they so important?

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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”. Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). divorce enquiries) and business callers (e.g.

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Soft skills revisited – with a leadership perspective

Red Star Kim

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. In summer 2022, the Law Society Gazette carried an article which started “But has there been a quieter, but no less profound, transformation in the law’s human side? Soft skills in the news.

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Learning & Development Update: Lean Learning and learning trends

Red Star Kim

Other advice in the article includes offering micro courses. When your employees want to learn a new skill, they typically don’t Google it or refer to your learning management system (LMS) first; 55% of them ask a colleague.

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Change Management – Heads, Hearts and Hands

Red Star Kim

Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ). The nine-box grid [link] was mentioned as a useful tool and there were discussions about “grasping nettles” and “drowning puppies”.

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Telephone call challenges: Emotions, data, selling and follow up

Red Star Kim

This article supplements the learning resources from the session. Telephone call challenges: Emotions, data, selling and follow up. Finding a suitable location (quiet and without interruptions) to make calls when working in an office environment was sometimes a challenge.