This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
There are four core modules and two optional modules: Core Modules Components Facilitator EmotionalIntelligence – The skills that matter most for effective leadership Use EQ to lead, engage and succeed as quickly and as powerfully as possible Addresses self-awareness, emotional regulation, adaptability and persuasive communication EQ-I 2.0
This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. I observed that in the brave new digital world where silence felt uncomfortably like a technology glitch, it was as if our listening skills evaporated. Whether digitally or in person. Digital body language.
Changes are being driven by fee-earner expectations, time challenges facing fee-earners, changing client requirements, increasing competition, data/digital transformation and more sophisticated M&BD programmes (see below). And then consider then how to apply the strengths to the areas where they are seeking support.
Video) (kimtasso.com) ) C-suite skills that matter most In August 2022, Harvard Business Review published an article on succession that addressed the C-suite skills that matter most. (I used the “Worry monster” to explain soft skills previously: What are soft skills? And why are they so important?
Other advice in the article includes offering micro courses. Future Skills Bernard Marr is a futurist, strategic advisor to many of the world’s best-known organisations and award-winning author of new book “ Future Skills: The 20 Skills and Competencies Everyone Needs to Succeed in a Digital World” (Wiley, £18.99).
The challenge was to raise BBK’s profile in an increasingly busy space and ensure that it integrated with the firm’s wider digital marketing (especially it’s SEO and Google rankings). After the campaign, the evergreen content served as a valuable digital asset that continued to draw traffic to the site.
Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff.
And looked at how such tools might be applied to both web site SEO strategies and other digital marketing strategies. Back to basics – importance of segmentation and personas (kimtasso.com) Marketing and BD planning – Segmentation, Rock Stars and Engagement (kimtasso.com) Struggling with segmentation?
This article supplements the learning resources from the session. Telephone call challenges: Emotions, data, selling and follow up. Some were fortunate to receive full details from the firm’s CRM supported by analytics showing digital activity and enquiry details. Others had little more than a name and telephone number.
I first mentioned SCARF in an article about neuroscience and leadership Leadership: Lessons from Star Trek and Neuroscience – Kim Tasso back in 2012. There David Rock talked about the neuroscience of leadership – the need to still your mind, improve emotional regulation, watch non-verbal signals and take care with feedback.
Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. This topic is explored well in the recent book Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). The importance of Voice.
Creativity and good and bad stress – Kim Tasso There’s a great article from Harvard Business Review “Five things to do when you feel overwhelmed by your workload ” (August 2018). And stress damages both mental and physical health. So we need to prevent ourselves and our team members from feeling stressed.
Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! Our MDI trainer and partner Vladimir Novac asked around and collected a few thrilling insights on the connection between artificial and emotionalintelligence. Can AI Support EI Development For Leaders?
An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). If an article piques curiosity, people are to read and engage. A series of articles or posts might be arranged around content pillars in a content management plan. What is curiosity and why is it important in business relationships?
In particular, my part-time roles in: Providing strategy, change management, marketing and sales consultancy Consultancy, training and coaching for professional service firms (kimtasso.com) to law, accountancy, surveying and other professional firms Clients of Kim Tasso – legal, accountancy, property and other firms As Head of Training and Learning (..)
It offers meaningful thought leadership articles, podcast series, and commentary from: Corporate leaders Academics and researchers Journalists Best-selling business thinkers and philosophers 2. Each blog offers unique thought leadership materials to help guide your strategy in the upcoming quarter. and the impact of their decisions.”
This is challenging as everyone is time poor and most communications are digital. An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). Forge relationships Before we try to generate engagement and buy-in we need to forge relationships with fee-earners. Everyone is different.
Social media accounts, websites, digital portfolios, blog articles, and the various ways you communicate all contribute to your unique identity and image. Imagine if Elon Musk started sharing inspirational tweets full of empathy and emotionalintelligence. Unaware of your personal brand? swear words or industry jargon)?
Last week, we welcomed UK and international delegates to a PM Forum digital workshop on “Selling Processes and Sales Skills for Marketing and BD Professionals”. This article is a reminder of the key points valued by the delegates: Nine insights: Sales processes and selling skills for targeting and meetings. sales processes 2.
Learning & Development Blog by Dashe & Thomson Dashe & Thomson’s L&D blog holds numerous articles and guiding tips on current L&D trends of which professionals should be aware. ELM also offers multiple articles on instructional design.
CMOE’s Supervisor Development Series consists of multiple, self-paced, digital learning courses that offer supervisors the opportunity to elevate their leadership skills. Driving high emotionalintelligence among remote managers. Article on identifying unconscious bias. CMOE’s Supervisor Development Series.
This article is a summary of the conversation and key takeaways from a workshop in London for MBL. While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”.
I also wrote a blog post about one of Helen’s digital products here: System review: CogniClick for instant, personalised research (kimtasso.com) ) Further details of the author: Helen Kensett | LinkedIn Overview This simply but powerfully illustrated little black book comprises 260 pages. My books are listed here Publications by Kim Tasso.
What started as a global health crisis became the accelerant in our transition to a truly digital-first world. And with knowledge management tools, agents can search and send articles within tickets, create new articles while answering tickets, and automate knowledge management hygiene. Relationship building. Remote work skills.
8 Eternally Human Leadership Competencies Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! While artificial intelligence (AI) is advancing rapidly and can perform many tasks, certain leadership competencies are likely to remain essential. Eternally human.
AI Co-Trainer in MDI Management Development Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! AI co-trainers will not only further develop individual learning paths , but also help to train complex human skills such as empathy and emotionalintelligence.
But to successfully use AI, leaders need skills such as data literacy to understand AI-generated insights, critical thinking to interpret AI recommendations, and emotionalintelligence to manage teams effectively. To bring AI into your daily work routine, pick tasks that could use digital help. He tells us about the skills.
IDGs aim to help you as a leader develop your emotionalintelligence, self-reflection, values, and leadership philosophy. For example, programs can be implemented to promote self-reflection, strengthen emotionalintelligence or develop a sustainability-oriented leadership personality. LinkedIn What serves you next?
In one of my first jobs, I helped to develop a digital marketing campaign for a small business that grew its revenue by 15% within eight months. It also provides an opportunity to highlight your problem-solving abilities, leadership qualities, and emotionalintelligence. Why are you the best person for this position?
While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotionalintelligence required for effective coaching is a capability that AI has not yet fully achieved. His core competence is leadership in digital transformation. Click below to access our AI speech-generated audio.
As part of this interview series, we want to get a clearer picture of artificial intelligence and talk about leadership over the next few years. Read this interview to join us in broadening your digital horizons and gaining more insight into the complexities of AI transformation. First of all, please introduce yourself.
This accounting software tool for SMBs has a support hub for video tutorials and articles. This online skill development website offers a wide variety of courses—from hard skills in business and marketing to soft skills like mindfulness and emotionalintelligence. QuickBooks Online complies with accounting standards.
A successful leader also has excellent people skills and emotionalintelligence, meaning they know how to get the best out of their sales teams. After all, the best digital sales enablement tools are only as good as the team using them. It’s their job to head up your approach.
Research produces an article on how the company is steeped in monolithic, on-premise architecture. The article quotes the CEO, “This year is going to be a digital transformation.” Truly understanding client needs requires active listening and emotionalintelligence.
This article was published in the January 2023 edition of Counsel magazine. In this article we look at the evidence on soft skills and some practical tips on improving yours now. We saw first-hand how a digital divide can cause problems in creating, maintaining and growing relationships.
And that some content – e.g. digital skills – is best learned through video whereas “softer” skills through personal interactions. How to deliver M&BD training and promote learning effectiveness Our second interactive exercise considered how to promote learning and harness different training opportunities. What are soft skills?
Arvind Malhotra But closer to home, more digital quasi technology. And I was reading an article about global war for talent for nursing, right? So you can also look at why because, A, it’s is super exceptional handling emotive work. It says this is the it still is part of emotionalintelligence and it’s not.
In this article, we’ll talk about how to hire the right sales reps and — most importantly — how to keep them once they’re with you. Sales experience matters, but there are other qualities to look for in a sales candidate: Grit Coachability Composure Efficiency Persistence EmotionalIntelligence Self-Awareness. Let’s get to it.
AI Hears; Humans Listen: Become a Master of Attunement Prefer to listen to the article? Its emotionally intelligent alignment. Sure, AI can detect emotional cues through text or tone. Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling. Not Severance.
Challenges and Solutions for Leadership in 2025 Do you prefer to listen to this article? Key challenges: from talent management to digitalization 1. While digital skills are becoming increasingly urgent, investments in new technologies are prioritized more highly by smaller companies (65%) than by larger companies (41%).
We organize all of the trending information in your field so you don't have to. Join 105,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content