Customer Think

AUGUST 15, 2024

Introduction Article originaly posted at: [link] Experimentation methods are critical for enhancing Customer Experience (CX) programs by validating hypotheses, identifying improvement areas, and ensuring that new initiatives resonate with both partners and customers.

Customer Experience 137

Customer Experience Innovation Meetings Marketing 137

Flevy

FEBRUARY 28, 2023

It is a user-centric approach that involves understanding the needs, wants, and behaviors of users to create innovative solutions that are both practical and feasible. Design thinking is not just limited to the field of design; it can be applied to any problem-solving situation where creativity and innovation are needed.

Innovation 111

Innovation Brainstorming Healthcare Banking 111

Red Star Kim

JULY 11, 2022

Key issues in Marketing and Business Development Planning: Engage, Analyse, Expand, Innovate and Measure. There are lots of articles on internal communications, buy-in and stakeholder engagement. Innovate – Be more innovative in M&BD. For example: Internal communication – Why, how and what (kimtasso.com).

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

MDI Training

FEBRUARY 25, 2021

Driving business innovation as a leader. Successfully driving business innovation as a leader is essential to living a positive innovation culture and strong innovation management. IDEOU provides design-driven approaches to help companies innovate and grow. How leaders successfully drive innovation.

Innovation 98

Innovation Digital Transformation Leadership Digitalization 98

SalesPop

MARCH 12, 2021

We explored the vital importance of account management in our previous article on account management —the idea being that obtaining new accounts is far more costly than maintaining and expanding existing accounts. In examining this, we find that the primary way is through innovation. If you’re not constantly innovating, you’re done.

Account Management 98

Account Management Innovation Management CRM 98

Customer Think

SEPTEMBER 18, 2024

Article originally posted at: [link] To start my article, I’d like to hear your thoughts: Do you believe that a strong connection between employee experience, empowerment, and innovation is crucial for generating truly innovative outcomes, or is there something more extraordinary required?

Innovation 83

Innovation Customer Experience 83

SBI Growth

AUGUST 26, 2020

Additionally, we also see innovation as being a. In our experience at SBI, we have found that the organization’s culture, increased collaboration, and focus on value creation are key levers to successfully grow revenue.

Innovation 102

Innovation Sales Organization Financial Services 102

Customer Think

JUNE 18, 2024

From automotive components to consumer goods packaging, […]

Customer Experience 140

Customer Experience Innovation 140

Customer Think

MAY 27, 2024

This article explores some of the latest trends and innovations in technology that are helping businesses revolutionize […] In today’s rapidly evolving digital landscape, businesses are constantly seeking new ways to enhance customer service and ensure client satisfaction.

Innovation 64

Innovation Digitalization 64

Flevy

MARCH 20, 2024

Open Innovation Programs represent a paradigm shift in how organizations approach innovation, moving beyond the confines of internal R&D to leverage the collective creativity and expertise of external partners.

Innovation 52

Innovation Co-Creation Management Digital Transformation 52

Mike Kunkle

AUGUST 8, 2023

Invest in initiatives that build long-term customer relationships, drive product innovation, and establish your organization as a trusted industry leader. Encourage a culture that embraces innovation and continuous improvement. Elevate the conversation beyond quarter-to-quarter targets to focus on the trajectory of growth over years.

Sales 221

Sales Prioritization Innovation Sales Training 221

Flevy

MARCH 19, 2024

Innovation Pipeline Strength is a critical metric for organizations aiming to maintain a highly competitive level of innovation. It reflects an organization’s ability to manage, prioritize, and convert ideas into viable products or services, ensuring a consistent flow of innovation.

Innovation 52

Innovation Management Digital Transformation Prioritization 52

MDI Training

JUNE 12, 2024

Today, personal computers and hybrid work models are standard, but the path to this reality has been filled with remarkable innovations and visionary leaders. Technological and Cultural Expansion The 1980s brought mobility and connectivity into the spotlight with innovations like the Osborne 1 and Motorola’s first mobile phone.

Leadership 105

Leadership Computers and Electronics Digital Transformation Innovation 105

Red Star Kim

JUNE 7, 2023

The article states “ leading professional-services firms are considered the gold standard for operating as one-firm firms. Mark Ritson’s commentary was less than enthusiastic: Accenture Song is not a great rebrand, but it could be worse (marketingweek.com) The article reflects on a number of other professional service rebrands.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Red Star Kim

SEPTEMBER 14, 2023

He introduced the sector’s first management excellence awards (securing the FT and Harvard as knowledge partners) whilst spearheading the innovative “unsung heroes” campaign for business support professionals. PM Magazine A few years later I had an article in the first edition of PM Magazine.

Management 130

Management Leadership Innovation Government 130

Hubspot Sales

AUGUST 6, 2020

As an entrepreneur, it's important to recognize untapped markets so you can innovate on products or bring a new product to market. When you set up a Google alert for something like "marketing trends," you'll get articles sent directly to your email that contains that keyword. Similarly, you can read market prediction articles.

Marketing 138

Marketing Brainstorming Remote Working Innovation 138

Customer Think

DECEMBER 16, 2023

If you’re struggling with the same questions, this article is […] .” As such, you never really know which technologies are actually useful and will help you transform customer experiences and which ones are simply a fad.

Customer Experience 75

Customer Experience Innovation Digitalization 75

Upland

JULY 3, 2023

In the ever-evolving landscape of sales and customer success, staying ahead of the competition requires the adoption of innovative tools and methodologies. As businesses strive to provide exceptional customer experiences, they are increasingly turning to innovative technologies to enhance their interactions with customers.

Facilitation 195

Facilitation Customer Success Innovation Customer Experience 195

Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Versions for divisional, functional and aspiring leaders are expected in 2024.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Jermaine Edwards

MAY 27, 2020

This article gives you three critical 20% areas to become the expert to your customers. 2 – Technology and Innovation. What new technology and innovations are coming into the marketplace? This doesn’t excuse you from seeking to understand other areas of your customers business. Know your customers market.

Key Account Management 195

Key Account Management Account Management Innovation Suppliers 195

Customer Think

AUGUST 21, 2024

Article originally posted on Eglobalis: [link] Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons.

Innovation 86

Innovation Customer Experience 86

Customer Think

JULY 28, 2021

If you’re a fan of the TV show, “Shark Tank,” then Barbara Corcoran is most likely a familiar face. I had the pleasure of interviewing Barbara recently during my company’s annual customer engagement virtual event in May.

Customer Experience 111

Customer Experience Innovation 111

Luminas Strategy

APRIL 21, 2024

In a recent Harvard Business Review article, Darius Adamczyk, former CEO of Honeywell, underscores this reality by detailing the pivotal role of digital strategy in navigating through tumultuous times.

Innovation 52

Innovation Organization Digital Transformation Digitalization 52

Red Star Kim

NOVEMBER 9, 2023

Book review: The Strategy Book by Max McKeown Author and book overview of The Strategy Book Author Max McKeown, with both an MBA and PhD from Warwick Business School, is a strategy and innovation coach for leading companies. Unusually, he has accolades for both customer service and human resources. A strategist cannot get lost in the detail”.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Hubspot Sales

MARCH 21, 2025

In this piece, I will share five examples of some of the most disruptive startups doing meaningful work, as well as the lessons they offer for those ready to innovate. Its about staying ahead, continuously innovating, and adapting to shifting market demands. Table of Contents What is a disruptive startup?

Co-Creation 52

Co-Creation Innovation Cybersecurity Manufacturing 52

CMOE

MARCH 6, 2023

It offers meaningful thought leadership articles, podcast series, and commentary from: Corporate leaders Academics and researchers Journalists Best-selling business thinkers and philosophers 2. From topics ranging from diversity to innovation to analytics, the blog offers invaluable and actionable insights leaders can benefit from.

Finance 98

Finance e-Learning Innovation Leadership 98

Red Star Kim

NOVEMBER 17, 2023

Addleshaw Goddard (lawyers) – Brand campaign An article in Marketing Week reports that the firm never ran a brand campaign pre-2021. In September the firm was named as the winner of “Innovation in People Management” at the FT Innovative Lawyers Awards 2023 in London. Prior to 2019 there were no marketing analytics in place.

Marketing 130

Marketing Key Account Management Innovation Account Management 130

Help Scout

AUGUST 22, 2023

Compare the merits of focusing on internal innovation to the insights to be gained from customer feedback. Read the full article

Innovation 94

Innovation 94

Kainexus

MAY 3, 2024

The ability to adapt, innovate, and transform has become synonymous with survival in an increasingly competitive and volatile environment. In this article, we'll explore the concept of enterprise transformation, examining its significance and the key drivers behind its adoption.

Innovation 95

Innovation Organization Marketing Leadership 95

Kainexus

JUNE 1, 2023

For organizations of all types, continuous improvement is vital for building a culture of innovation, remaining competitive, ensuring employee engagement, and meeting evolving customer needs to exceed expectations. This article will explore six practical solutions for overcoming continuous improvement challenges.

Innovation 98

Innovation Leadership Communication Organization 98

Kainexus

JULY 17, 2023

Continuous improvement drives business growth, fosters innovation, engages employees, satisfies customers, and mitigates risks. This article highlights some of the most popular and valuable continuous improvement methods. It is essential to achieving long-term success in today's competitive business environment.

Business Growth 95

Business Growth Innovation Organization Software 95

Red Star Kim

SEPTEMBER 26, 2023

They may be project-based to support innovation projects. Innovation and new product and service development These were often areas beyond the scope of M&BD departments. Happily, there is now more involvement of M&BD teams in innovation and new product and service initiatives.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Kainexus

JANUARY 23, 2024

How can businesses effectively balance innovation with the requirement for established, efficient processes? This article explores the key benefits of business process improvement and provides guidance on implementation.

Management 92

Management Innovation 92

Kainexus

JUNE 11, 2024

It encompasses many initiatives to reshape business processes, organizational structures, and strategies to drive growth, innovation, and sustainability. This article will introduce several types of business transformation initiatives and, crucially, discuss the method for measuring these strategies.

Digital Transformation 84

Digital Transformation Innovation Digitalization Organization 84

Red Star Kim

APRIL 11, 2023

Deconstruct bids to increase understanding An article in PM Magazine in December 2022 by Alex Footman and Stephen Timmins talked about the need to deconstruct a bid in order to properly understand the client requirements and produce a robust plan to meet milestones and differentiate.

Government 130

Government Innovation Meetings Finance 130

Customer Think

JUNE 26, 2024

Exceptional Design Enhancing Tech Adoption and Customer Experience Article source: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience.

Customer Experience 129

Customer Experience Digitalization Innovation 129

Kainexus

NOVEMBER 9, 2023

Organizations are constantly pressured to innovate, adapt, and deliver value faster in this environment. Effective portfolio management is paramount in today's fiercely competitive business landscape, characterized by rapid technological advancements, changing customer expectations, and evolving market dynamics.

Management 102

Management Innovation Organization Marketing 102